Try to make reservations for the restaurant when first day I came. And find all the restaurants in hotel are not available except the buffet. and for the rest 4 days of my stay, i can only ate buffet, which is so bad.
They also make a mistake on the room.i came with my friend, we booked a 2 beds room, but there is only 1 king size bed room left. Was Told that was the last room they have. So we have to sleep on one bed.
Jingjing
Jingjing,3 晚结伴旅行
Expedia真实住客点评
2/10 很差
2024 年 3 月 8 日
Yiran
Yiran,6 晚行程
Expedia真实住客点评
2/10 很差
2023 年 12 月 22 日
zi xu
zi xu,3 晚行程
Expedia真实住客点评
8/10 很好
2023 年 8 月 4 日
服务超级棒,出现方便,Bus可以到很多地方。只是海边应该增加遮阳伞。
Youyou
Youyou,4 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 7 月 23 日
July 2025 Stay
Staff great as was cleanliness. Getting a dinner reservation is very difficult leaving guests with option only for buffet. The food was better than I expected after reading reviews prior to arrival. Know you will have access to pools and food at 2 other Solaris properties. The new sports bar was fun to visit one evening.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 10 日
Disappointed with GR Solaris
I was very disappointed in the room accommodations. I booked a lagoon view however, the view was of the street and they had construction. They eventually upgraded me to an ocean view, which was much better. The other problem was their restaurants, we were not able to get reservations at any of the restaurants without being put on the waiting list. They have three restaurants at the location, however, two of the restaurants Was closed most of the time. we were only able to dine at one restaurant after being put on a waiting list. Most of the time it was empty, however we were told they had no availability by the front desk. I truly believe they had a staffing problem in all three restaurants and we’re not able to accommodate guests.Very disappointing.
J
J,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Ahmed
Ahmed,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 16 日
Food was trash service was slow pools were trashed
Nathaniel
Nathaniel,6 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 10 日
Dustin
Dustin,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Solo fue una noche lástima ,fue estupenda de seguro volveremos todo estuvo genial
Guillermo
Guillermo,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 15 日
Diego
Diego,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 14 日
Silvina
Silvina,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 13 日
En general muy a gusto nuestra estancia
Karina
Karina,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 7 日
The staff in the dining areas, for recreation, and housekeeping was so thoughtful and engaged. I was extremely impressed with their work ethic and ability to remember who you were and where you were staying. I highly recommend this hotel despite negative reviews. The food was delicious. The options were never ending for dining, entertainment, and activities. The lifeguard was so diligent by the ocean, even when it was windy, the beaches were swept regularly, and there was barely any weeds compared to other areas that we’ve stayed. It was a delightful property and a wonderful experience.
Jayna
Jayna,7 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 5 月 7 日
Marco Polo- Manuel and Marcos and Leticia from Spa.
Also Deli staff was awesome!
Golfran
Golfran,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 7 日
Not enough drinkable water
Sajjad
Sajjad,7 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 7 日
George
George,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 7 日
This resort is very close to Cancun airport, room service (housekeeping) was amazing and always made sure the room was clean. The resort was a bit smaller than other ones we have been at but overall I would say it was a good experience. I just wish they had more food options for dining.
George
George,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 5 月 7 日
I would consider this all-inclusive resort as a low-end property. Food is mediocre, even with the reservation-only restaurants. Of note, the servers at Kai restaurant are slow and not quite hospitable. We had one of the later reservations (past 9:30 pm) since there were hardly any open times. They did not refill the appetizer section (probably because it was near closing time) so we had to scrape whatever was left while waiting. They took a long time to take our orders, and when we did, the male waiter made a comment about us putting in a lot of food orders. They were pouting when they served our food, giving us the feeling that it was an inconvenience to serve customers with late dinners. The buffet isn’t any better. The buffet choices are limited, and hardly any variety with the daily menu. The drinks are also not worth the calories. Not returning to this property again.
Ma Cielito
Ma Cielito,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 7 日
Paola
Paola,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 7 日
Good price, friendly staff.
Dawid
Dawid,8 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 6 日
Staff altogether were kind helpful and hustled Mr Niño in particular in my experience. Food was very good in the restaurant and the buffet.
Only couple down side things didn’t really effect my trip or future choice but thinner walls like most hotels and a little bit away from everything other then the airport if you wanted to go shopping or eat something that isn’t from the hotel. My fiancés biggest was no iced coffee
bonawbae
bonawbae,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 6 日
Nous avons droit à une bouteille de vins par jour pendant tout notre séjour mais on n’a du relancer plusieurs fois la réception au final on n’a eu droit qu’à une bouteille pour un séjour de 9 nuits .