I booked this room last minute and I fell in love with the room. The streets are really bumpy to get here and there are no street lights at night. GPS wasn’t clear on navigating to the hotel. There was no receptionist at the lobby and I kept calling even when I got inside finally I kept calling to check in and recorded a video of the receptionist phone ringing while I was calling it with my other phone until finally one of the receptionist friends who is not a staff there came down to help me access the room.
I scored a sweet deal and it had its private little dip pool on the first floor with 3 glass walls from ceiling to the floor one in each room from the bedroom hallway and kitchen. The lighting when the sun starts to go down looks amazing especially at night. And in the daylight, the natural light is refreshing. however there was a problem when I started changing in the bedroom and the room above on the second floor was watching me and kept going to the window and continued doing that all night when they saw, I had the patio lights on. I was really uncomfortable because I like to have the windows open, but I felt like my privacy was invaded because even when I was dressed, they kept walking to the windows to peek.
I didn’t even experience the pool because it was full of leaves and the guest that kept peeking made it really uncomfortable. (I’m not sure if it was guest or if it was the staff staying on the second floor because I know the girls kept going up and down).
Brandie
Brandie,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 11 月 2 日
Loved the quietness. The room was nice (no tv) the pool was small and it wasnt as close to the beach as I thought it was.
The staff was helpful and my stay was pleasant.
Linda
Linda,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 10 日
The hotel itself is amazing the layout to the views only inconveniences were that there’s no place for your belongings no place to hang anything and no mirrors or chef/restaurant onsite this should be changed from Expedia’s website because finding out in person there’s no restaurant or chef puts a damper on anyone’s trip and pockets. The water pressure was also very low and our private pool was never cleaned other than that the hotel was aesthetically pleasing just not up to par in certain areas but I would stay again knowing what I know now the peace and tranquility I absorbed while there made up for the inconveniences. I would recommend others to stay here also it felt like Morocco in Mexico.
Michaele
Michaele,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 12 日
Korina
Korina,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 6 日
Rena
Rena,2 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 11 月 21 日
Es muy bonito y muy tranquilo, pero dieron toallas sucias y mejor las usé para el piso del baño donde se salía mucho el agua de la regadera. Igual con las sábanas de la cama, no las cambiaban y tenían manchas como d comida. La página dice qué tiene muchas cosas pero no es así.
Brittany
Brittany,6 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 18 日
Julian Martin
Julian Martin,1 晚行程
Expedia真实住客点评
2/10 很差
2024 年 9 月 5 日
Son simplemente los mejores si deseas arruinar tus vacaciones, 5 estrellas
Emilio
Emilio,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 1 日
Great atmosphere. Comfy
Miguel
Miguel,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 7 月 27 日
Ivette
Ivette,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 7 月 22 日
Excellent hotel, everything very good, I totally recommend it
GUILLERMO
GUILLERMO,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 6 月 22 日
Merveilleux
Jean-pierre
Jean-pierre,6 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 6 月 5 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 4 月 27 日
Area around the hotel still under construction, and a slightly annoying shower head other than that, it’s honestly excellent the staff are absolutely fantastic and the rooms are incredible
Shandon
Shandon,4 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2024 年 4 月 23 日
I hate leaving bad reviews but i feel like it’s necessary. We arrived and the lady at the front desk told me my room wasnt paid for and that i owed an additional $300 which was untrue. She ended up not charging that, i paid the deposit for incidentals. The room itself was awful. I do think the other rooms might be better but dont book the 2 bed. The sheets had stains, alot of areas were dirty. Everytime you turn the shower on the bathroom floor floods, this was our last straw. The upstairs pool area does not have sun loungers as described either. Our towels also had stains as well or looked used. The man at the front desk was nice but did refuse our refund. We left early after 1 night and had a much better experience. I wouldnt recommend this place AT ALL. Also the area is a TRASH DUMP. The view from our room was bags and bags of trash.
katelyn
katelyn,3 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2024 年 4 月 22 日
Joanne
Joanne,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 4 月 19 日
Jose
Jose,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 4 月 1 日
Laura
Laura,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 3 月 25 日
gracias
VERONICA ELIZABETH
VERONICA ELIZABETH,2 晚行程
Expedia真实住客点评
2/10 很差
2024 年 3 月 23 日
The hotel is okay, and the surrounding areas are really dirty (a couple of lots next to the hotel are full of trash ♻️ recycle ) I don’t recommend it to anyone who wants to relax unless you like to relax in the middle of the trash field.
Maria L
Maria L,3 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 3 月 2 日
MARTHA ALEJANDRA
MARTHA ALEJANDRA,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 2 月 17 日
Lovely hotel and very walkable to downtown Tulum and the main area of La Valeta. The receptionists are super kind and helpful with any needs or food recommendations. I really enjoyed my stay here and I highly recommend!!