Comfortable clean hotel and sweet nature trail. Customer service absolutely terrible. There is a quiz and treasure chest in the room but our chest didn’t have a lanyard so afield at reception to have one and reception staff said they were discontinued at the hotel (even though lots of children wearing them). Saw the housekeeping team in the morning who had a whole stash of them and happily provided two for the children. Breakfast in the morning we were told we could only go at 9.30 (hotel guests can access park at 9.15). Went to breakfast at 9.15 and the breakfast hall was empty. Stood and waited 15 minutes to be seated (no one at the desk). Taken to table and just left, not not told about drinks or cereals or how to order so left waiting for a waiting member of staff to return. Husband ordered a Costa latte from the bar at usual Costa cost to be given Luke warm water with done coffee granules thrown in and the “barista” to then argue that it was a latte (manger stepped in and made an acceptable latte). Went to the park and unlike the other two hotels there is no dedicated entrance for hot guests so had to join very long queue to enter the park. The hotel parking is with coach parking so took over an hour to exit at the end of the day. No swimming pool facilities like the other two onsite hotels. I absolutely do not recommend this hotel, especially for the very high cost. If you want to stay at a LEGOLAND hotel pay the extra to stay at one of the other two.
Rebecca
Rebecca,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 5 日
Carly
Carly,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 2 日
It was a great stay shame about the weather but still was a great night
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 31 日
Alan
Alan,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 31 日
Wonderful stay
Fantastic time at the woodland village. Staff were absolutely wonderful, accommodation was great and the area was perfect for families. Lots of out door play areas. Lego creations spots inside the clubhouse.
Food was nice
Entertainment was good
We celebrated a birthday and the staff where lovely and went above and beyond
Sarah
Sarah,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 11 日
Lauren
Lauren,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 11 日
Mary
Mary,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 23 日
Caroline
Caroline,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 22 日
Martin
Martin,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 19 日
Sarah
Sarah,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 18 日
Melissa
Melissa,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 17 日
Grandparents treat for boys
Hotel was great including room treasure hunt & surprise gifts & playroom.
Food in Bricks & park not! Mainly unhealthy options for children apart from fruit. Cereals all least healthy options. No wholemeal bread. No dairy free options at ice cream station.
Fizzy drink stations very obvious in hotel & park water refill not. We had booked 2 nights dinner but cancelled the 2nd.
Other than food hotel was a fun experience and our 2 grandsons 5yrs & 3.5yrs really enjoyed it.The staff were very helpful when there was a surprise missing from the safe. Swimming pool also good. It would help if there was somewhere a 2nd parent / carer could sit and watch as i had to leave session earlier to fetch forgotten goggles but would have to have got changed again to go back in. Staff members helped by taking them in.
Wallace
Wallace,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 16 日
Overall not bad
We enjoyed our stay very much. But I would have to say the staff let us down with having little to no information when I asked something but they where very friendly but this cost us more money because we didn’t know about the drinks had to be paid for the next day we weren’t given the correct info when we arrived about the hunt in lodge for the Lego set for the kids and what happens in general, overall I don’t think I would make the trip again because it seemed at times to be more of a con than and money grab than a enjoyable stay.
Michael
Michael,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 12 日
Good but could be better
Overall brilliant - perfect for kids and very approachable staff.
The check in was very quick and technology based( it was self service which was neither good nor bad).
We got to the lodge and settled in with no problem, opting for showers however we realised the shower design means that any water splashing off you from the waterfall shower meant it soaked the floor outside the shower, luckily we had a bath mat but that was soaked after 3 showers.
We made our way to the restaurant and the vibe we got straight away was Butlins vibe with kids entertainment put on etc. Food was very overpriced, a burger was £21 for adults and a kids 2 course meal was £23( we heard another family ask how much the single course kids meal was and they were shocked when staff said its £17). I dont consider that a family friendly price after paying upwards of £200 for the night stay. The food was beafeater quality rather than over £100 for 3 drinks 3 meals quality.
The lodges are situated around some play parks which in principal are great as it means kids can play while parents can relax on the front porch. What actually happens is kids play until late hours( we went to sleep at 9:30 and they were still outside) and be generally loud. That however is something i would argue is our fault for going to a kids resort rather than kids being noisy.
Generally positive but does need to reflect on their pricing and designs of bathrooms.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 8 日
Katie
Katie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Donal
Donal,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 26 日
Naznin
Naznin,2 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 6 月 24 日
Matthew
Matthew,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 24 日
The property/ room is filthy and the customer service from management in particular is appalling
Mary
Mary,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 19 日
Excellent accommodation and the staff couldn’t do enough for us, on our late arrival. Will definitely stay here again
Caron
Caron,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 19 日
Excellent experience. Beautiful rooms
Beautiful hotel, lots of Lego details, very well looked after, room service super quick. Activities for the children in the room and generous gift. I loved it. I live in London and I don’t need to stay there but I will again just because I loved it. And they have a splash pool as well!