Hanoi has a thousand of hotels. I truly think people should have better choices. I would not recommend people staying in this hotel.
Their English is bad . And kept ignoring my call all day .
I know this hotel would deny it but it’s true that i have never ever experienced this before.
No need to risk your travel to a bad experience. I truly believe travelers could have better choices.
真实旅客
2 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 8 月 6 日
Marietta B
Marietta B,4 晚行程
Hotels.com真实住客点评
8/10 很好
2023 年 12 月 3 日
Good Value HN old Quarter
staff is always helpful, however hotel could have more better choices for breakfast ( healthier, better coffee ) and could be going bit greener for eco reasons. but staff very helpful and friendly always.
why not arrange cooperation with GAU cafe shop across the street for coffee/pastry???
Robert Lothar
Robert Lothar,5 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2023 年 11 月 10 日
CHUNLIANG
CHUNLIANG,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2023 年 10 月 9 日
Good Value for Money with Great Location
Excellent location, nice friendly staff, buffet too few choices,
Robert Lothar
Robert Lothar,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2023 年 4 月 11 日
All staff of the Hotel were friendly and considerate. They would provide services as long as they could. But the hygiene and condition of the Hotel should be improved. Their quality should not be rated 4 star hotel.
Chun Chuen
Chun Chuen,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2023 年 4 月 10 日
Chun Chuen
Chun Chuen,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 1 日
Amazing place to stay. Really close to the old town area. The hotel is clean and comfortable. The staff are really kind. Especially thanks to Vivian, she shows me the way to train street, really helpful!
Chuan Chi
Chuan Chi,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 21 日
We had a wonderful stay, the workers were really nice and helpful!
Huy was really nice, good worker and very helpful
Fredrik
Fredrik,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 16 日
Ambar
Ambar,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 10 日
Girls trip to Ha Noi
Great location in old quarter. Very convenient to everything! Pretty centrally located to the tourist spots. Rooms are roomy and clean with water bottles replenished everyday. Buffet has just enough coffee with good coffee and yummy pho. And their rooftop gives a nice view of the old quarter at night. And the staff, especially Vivian was very helpful with where we wanted to go and booking excursions at prices within our budget. And her English is spoken like American English! Thank you so much for everything Vivian and assisting our female group of 8 a memorable girls trip!
Ha
Ha,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 2 日
Still fighting to get a refund for our disaster experience. Staff has been unhelpful, keep stating no refund policy.
We checked in to a room with a broken handle/lock mechanism. After wasting 1 hour watching the technician try to fix it, we left for a walk. Upon return, the door was open and unlocked. You could open the door from inside the room, but not outside.
We couldn't leave for dinner because someone would have to be inside the room to open it. So we checked out and moved to another hotel, requesting a refund. But the reception kept stating the no refund policy, although we could not technically leave the room. Who goes on vacation to stay in the room?! It was not a safe environment (what if the lock no longer opens from inside...).
There was no manager on duty despite the hotel being full capacity and it being a super busy week with reunification and labour day holidays. I checked on Expedia if any upgrade room was available. 3 rooms were available on Expedia for booking, but in reality, we were told the hotel was fully booked. My mind was and is blown.
Horrible experience and simply wishing for basic customer service support.
Julie
Julie,1 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 30 日
Nous tenons à souligner la disponibilité du staff qui ont répondu à toutes nos sollicitations et nous ont proposé des solutions efficaces à toutes nos demandes, apportant une touche de zenitude à notre séjour
Jean-Michel
Jean-Michel,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Our Victor suite room Balcony was beautiful decoration with cool city view, very large and good bathtub, we loved this room so much. Hotel location and staffs was great. We booked our sapa and ha long bay trip was good promotion. We like this hotel.
Pansy
Pansy,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Beautiful hotel with new – clean room and brilliant staffs, excellent tour and good buffet breakfast. We’re highly recommend this hotel.
Quintin
Quintin,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Wonderful hotel with excellent tour, great location, helpful and polite staffs. We like Victor gallery hotel so much.
Alfonso
Alfonso,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
우리는 빅터 갤러리 호텔 & 레스토랑을 좋아합니다. 이곳은 훌륭한 투어 서비스, 맛있는 레스토랑, 스파 등 모든 서비스를 갖추고 있어서 밖에 나갈 필요가 없습니다. 직원들은 전문적이고 매우 친절했습니다. 호텔 위치도 매우 마음에 들었습니다.
Orpha
Orpha,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 26 日
Stay in Hanoi
The staff was wonderful and the location is central, but the whole place could use updating. The phone in our room didn’t work, the hair dryer was such a low power we couldn’t use it, and the “window room” we were given actually had a fake window box with a palm in it (fine but not a window to the outside). Also, there was only enough hot water for one shower a night. Overall fine stay, nothing special.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 25 日
Perfect trip in Hanoi city with Hanoi Victor Gallery hotel. Our room was nice – very clean and modern facilities. Hotel location is great too close to many famous place as Walking streets, shops, night market, lake.
Levi
Levi,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 24 日
They were doing some renovations during our stay. They helped us put because we changed to this hotel but it was decent
Christopher
Christopher,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Wonderful hotel with elegance staffs, perfect location, large – clean – modern room, excellent tour service.