Sandos Caracol Nature Resort & Water Park All Inclusive

All-inclusive beachfront property with free water park, near Gran Coyote Golf

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Where to?

Dates

March 2026

April 2026

Restaurant - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)

Aerial view - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)

Escape to Sandos Caracol Eco Resort - All Inclusive, a tranquil oasis with an adjacent golf course and access to the nearby Quinta Alegría Shopping Mall. Bask in the sun on a pristine white sand beach, indulge in rejuvenating spa treatments at SPA SANDOS or enjoy any of the 9 on-site restaurants.

Good

Popular amenities

Pool
Airport transfer
Free parking
Free WiFi
Restaurant

Main amenities (12)

Daily housekeeping
On the beach
7 restaurants and 2 poolside bars
9 bars/lounges
Full-service spa
2 outdoor pools and 5 hot tubs
Free water park
Health club
Outdoor tennis court
Sauna
Steam room
Free use of bicycles

Feel at home (6)

Children's pool
Children's club
Playground on site
Private bathroom
Garden
Terrace

Check prices for these days

Room options

All rooms

1 bed

2 beds

Showing 31 of 31 rooms

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

39 sq m
Sleeps 4

Suite Master with Pool View

62 sq m
Sleeps 4

Suite Premium with Pool View

62 sq m
Sleeps 4

Room Superior

30 sq m
Sleeps 4

Pool View Superior

Good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Separate bedroom

Blackout drapes/curtains

Ceiling fan

Bathrobes

Ocean view
39 sq m
1 bedroom
Sleeps 4
2 Queen Beds OR 1 King Bed

Pool View Penthouse

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

Plasma TV

Separate bedroom

Blackout drapes/curtains

Ceiling fan

Ocean view
62 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

Good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Separate bedroom

Blackout drapes/curtains

Ceiling fan

Bathrobes

Ocean view
62 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Eco Family Superior

Very good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Separate bedroom

Blackout drapes/curtains

Ceiling fan

Garden view
30 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Eco Family Suite

Good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Separate bedroom

Blackout drapes/curtains

Ceiling fan

Garden view
41 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Eco Family Penthouse

Very good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

2 bedrooms

Blackout drapes/curtains

Ceiling fan

Bathrobes

Garden view
64 sq m
2 bedrooms
Sleeps 5
1 King Bed and 1 Large Twin Bunk Bed

Superior Select Adults Only

Good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Separate bedroom

Blackout drapes/curtains

Ceiling fan

Bathrobes

Garden view
39 sq m
1 bedroom
Sleeps 2
1 King Bed OR 2 Queen Beds

Deluxe Select Adults Only

Excellent

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

Plasma TV

Separate bedroom

Blackout drapes/curtains

Ceiling fan

Garden view
41 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Penthouse Select Adults Only

Good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Separate bedroom

Blackout drapes/curtains

Ceiling fan

Bathrobes

Garden view
62 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Suite Superior with View

41 sq m
Sleeps 2

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 5

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium

64 sq m
Sleeps 3

Suite Premium

64 sq m
Sleeps 4

Suite Premium

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 5

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CNY2,596 total

includes taxes & fees

Mar 5 - Mar 6

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About the neighborhood

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

What's nearby

Playa Xcalacoco - 14 min walk - 1.2 km
Gran Coyote Golf - 5 min drive - 1.8 km
Quinta Avenida - 9 min drive - 5.3 km
Maroma Beach - 19 min drive - 16.1 km
Xcaret Eco Theme Park - 20 min drive - 16.5 km

Getting around

Cancun Intl. Airport (CUN) - 46 min drive
Tulum Intl. Airport (TQO) - 105 min drive
Cozumel Intl. Airport (CZM) - 12.6 miles/20.2 km
Airport shuttle (surcharge)

Restaurants

‪La Laguna - ‬5 min walk
‪El Templo - ‬3 min walk
‪Bar L'Elefant - ‬1 min walk
‪Las Máscaras - ‬4 min walk
‪Restaurante Riviera - ‬6 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

At Sandos Caracol Nature Resort & Water Park All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and yoga, plus you'll be within a 10-minute drive of Gran Coyote Golf. There's plenty of fun with the 2 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Dining choices include 7 restaurants and the 2 poolside bars are great places to grab a cold drink. Other highlights at this all-inclusive property include 9 bars/lounges, a health club, and a fitness center. Fellow travelers like the family-friendly amenities.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

Water activities

Kayaking

Sailing

Scuba-diving lessons

Snorkeling

Surfing/body boarding

Land activities

Bicycling

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

At a glance

Hotel size

- 956 rooms
- Arranged over 3 floors

Arriving/Leaving

- Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
- Early check-in subject to availability
- Late check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon
- Late check-out subject to availability

Special check-in instructions

- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
- The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

Required at check-in

- Credit card required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- No cribs (infant beds)
- Children's club

Pets

- Pets not allowed

Internet

- Free WiFi in public areas

Parking

- Free onsite self parking

Transfers

- Airport shuttle*

Other information

- Designated smoking areas

Property amenities

Food and drink

7 restaurants
9 bars/lounges
2 poolside bars
Swim-up bar
Coffee/tea in a common area
Snack bar/deli

Traveling with children

Children's club
Free water park access
Children's pool
Playground

What to do

On the beach
Tennis
Padel court
Beach yoga
Fitness classes
Beach volleyball
Ecotours
Hiking/biking trails
Scooter/moped rentals
Kayaking
Parasailing
Sailing
Personal watercraft (motorized)
Scuba diving
Snorkeling
Shopping
Pool table
Golfing nearby
Windsurfing nearby
Skydiving nearby

Services

24-hour front desk
Concierge services
Tour/ticket assistance
On-site car rental
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free bicycle rentals
Beach sun loungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas

Facilities

Built in 2005
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Health club
Adjacent to a golf course
2 outdoor pools
Free water park
Full-service spa
Outdoor padel court
Outdoor pickleball court
5 hot tubs
Outdoor tennis court
Sauna
Massage/treatment rooms
Steam room
Waterslide
Banquet hall

Accessibility

Upper floors accessible by stairs only

Room amenities

Be entertained

Plasma television
Satellite TV channels

Home comfort

Air conditioning
Ceiling fan
Free stocked minibar
Coffee/tea maker
Iron/ironing board

Sleep well

Blackout drapes/curtains

What to enjoy

Balcony

Freshen up

Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Toilet paper

Stay connected

Desk
Phone

More

Daily housekeeping
In-room safe (laptop compatible)

Special features

Spa

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Refundable deposits

A damage deposit of MXN 5000 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:

Sanitation services: MXN 85 per night

Optional extras

Airport shuttle service is offered for an extra charge
Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Property Registration Number 008-007-006283/2025

Also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Frequently asked questions

Is there a pool at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Sandos Caracol Nature Resort & Water Park All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, there's free self parking.

Is airport shuttle service offered by Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (13-min drive) is nearby.

What is there to do at Sandos Caracol Nature Resort & Water Park All Inclusive and nearby?

Have fun with onsite activities like kayaking, parasailing, and sailing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, ecotours, and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 5 hot tubs. Sandos Caracol Nature Resort & Water Park All Inclusive also has 2 poolside bars, 9 bars, and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, there are 7 onsite restaurants.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Sandos Caracol Nature Resort & Water Park All Inclusive like?

Sandos Caracol Nature Resort & Water Park All Inclusive is a short 12-minute walk from Playa Xcalacoco and 9 minutes' walk from Chun-Zumbul (diving site).

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Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.0

Good

7.8

Cleanliness

7.4

Amenities

7.4

Staff & service

7.2

Property conditions & facilities

Popular mentions

Food

Room

Service staff

Restaurant

Beach

Buffets

Children

Booking

Family friendly

Recreation

10/10 Exceptional

Nov 30, 2025

Beautiful grounds, lots of activities and friendly staff.

paul, 2-night trip

10/10 Exceptional

Dec 7, 2025

Very attentive staff.

Noemi, 5-night trip

8/10 Very good

Dec 18, 2025

Great hotel. I wish we could have tried something other than the buffet. The speciality restaurants were booked for events the entire stay.

Scarlett, 4-night trip

8/10 Very good

Nov 6, 2025

Rooms were clean, staff was amazing. Only wish there were seats in the designated smoking areas. Otherwise overall this was a great resort

Crystal, 7-night trip

8/10 Very good

Sep 1, 2025

Good place for vacation

Sam, 4-night trip

10/10 Exceptional

Nov 29, 2025

So much fun ! So much to do !

Richard, 5-night trip

10/10 Exceptional

Oct 16, 2025

Had a amazing time. The food was mid but enjoyed a great dinner on the beach that was out of this world

vintea darleen, 5-night trip

8/10 Very good

Sep 11, 2025

Overall a great place

Omar, 5-night trip

10/10 Exceptional

Aug 17, 2025

Always a amazing hotel

Marty, 6-night trip

10/10 Exceptional

Jul 12, 2025

A great location for a family vacation

Roshina, 5-night trip

10/10 Exceptional

Nov 29, 2025

From the moment we arrived to the moment we left was amazing! I did find the reservation portion for restaurants difficult but not a deterrent to come back. Staff were outstanding and super friendly. Room was spacious, clean and comfortable. First 2 days the shower ran pretty cool however it was a nice relief to the body from the heat. Looking forward to a return visit! Ohhh absolutely loved the wildlife (not the bug bites tho lol)

Liza Jo-anne, 6-night trip

10/10 Exceptional

Sep 15, 2025

Best resort in Riviera Maya for the price

Best hotel we have stayed in Riviera Maya for the price. Night shows were amazing, food exceeded expectations and kids water park was a plus. We would definitely return to this resort.

Juan Carlos, 3-night trip

2/10 Poor

Oct 21, 2025

Food was ok, not so clean and check in took a while.

Angel, 1-night trip

8/10 Very good

Nov 17, 2025

Rooms are big and clean. Its very large and you have to walk alot to get places but it's pretty cool being in the jungle.

Tala, 4-night trip

6/10 Good

Nov 9, 2025

Staff was amazing. Check in took an hour waiting in line. Water park was closed due to painting and jade river was kinda gross to swim in. Food was good at most restaurants. Beach was nice. Loved seeing all the animals. Shows were good and loved the market on Fridays.

Stephanie, 5-night trip

8/10 Very good

Nov 5, 2025

Good ac food and service was hit and miss including la carte.

Gordon, 13-night trip

10/10 Exceptional

Sep 23, 2025

This is our second time. It’s a great property. Children loved the waterpark and activities.

Anushya, 4-night trip

10/10 Exceptional

Nov 9, 2025

Resort was pretty, staff was friendly. Only negative would be the quality of food. The food was bland. At all 3 sit down restaurants/ buffets. Monkeys are really cool my kids loved that. Shows were amazing. Drinks are ok. I would go again.

Fransisco Javier, 3-night trip

8/10 Very good

Nov 27, 2025

Everything great except- they need more food options! Slight panic at 11a and there’s nowhere to really eat except one place that has tacos- and that place had the worst service. Everything else wonderful! Bring sand toys and snacks- you’ll have a great time with the kids!

Alexandra, 7-night trip

10/10 Exceptional

Sep 9, 2025

Nice environment

Lizeth, 3-night trip

10/10 Exceptional

Sep 9, 2025

Very spacious rooms

Jocelyn, 2-night trip

6/10 Good

Nov 14, 2025

The room was beautiful and near the pool. however, the common area and the sports bar were not in good condition...rainwater was everywhere. There were no enclosed areas if case of heat or rain. Lots of mosquitos but not enough repellent provided. Restaurants and bars were decent

Hina, 2-night trip