Is there a pool at Ala Moana Hotel by LSI Resorts?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 6:00 PM.

Is parking offered on site at Ala Moana Hotel by LSI Resorts?

Yes. Self parking costs USD 34.50 per day. Valet parking costs USD 45 per day.

What are the check-in and check-out times at Ala Moana Hotel by LSI Resorts?

You can check in starting at 4 PM. Check-out time is 11 AM. Late check-out is available for a charge of USD 90.

What is there to do at Ala Moana Hotel by LSI Resorts and nearby?

Ala Moana Hotel by LSI Resorts has a spa and an outdoor pool, as well as a fitness center.

Are there restaurants at or near Ala Moana Hotel by LSI Resorts?

Yes, Dada Cafe offers American cuisine and ocean views.

What's the area around Ala Moana Hotel by LSI Resorts like?

Ala Moana Hotel by LSI Resorts is a short 5-minute walk from Ala Moana Center and 5 minutes' walk from Hawaii Convention Center.

Ala Moana Hotel by LSI Resorts, Honolulu: Hotel Reviews, Rooms & Prices

2/10 Poor

Aug 12, 2025

Love for Ala Moana Hotel! Just don’t rent through LSI Resorts! Expect no communication and dirty rooms! If you’re checking in after 5p you won’t have sheets for your pull out. Not recommendable!

Kelci, 5-night trip

10/10 Exceptional

Oct 8, 2024

Ala Moana Hotel

Awesome place to be!

Jackson T, 2-night trip

6/10 Good

Oct 12, 2024

enjoyed hotel life

NOBUYUKI, 8-night trip

10/10 Exceptional

Jun 14, 2024

Maid service was excellent It was quiet for easy resting

Richard, 3-night trip

6/10 Good

Mar 6, 2025

Close to buying the needed supplies

Julie, 3-night trip

10/10 Exceptional

Jul 11, 2024

Excellent customer service

Perla, 7-night trip

10/10 Exceptional

Apr 18, 2023

Relaxing stay

Our check in was seamless . The staff was friendly and helpful . We had a clean , comfortable room . We loved the gym there and worked out daily . I loved the close proximity to Ala Moana mall and Waikiki without having to be in the hustle of Waikiki. Will stay here again .

Stacy, 4-night trip

8/10 Very good

Jan 25, 2023

very adequate. minimally run down but sleeping area clean and nice. not fancy but comfortable alrhough i was only there one night

Elizabeth, 1-night trip

2/10 Poor

May 14, 2025

Horrible. I asked for two beds. I got one. Two pillows only for two people. Bathroom was disgusting. It was for handicapped. When you took a shower the water didn’t drain and was all over the floor in the bathroom. They didn’t supply even one plate or bowl. No extra blanket. Truly the worst. I’ll be sharing that with anyone who asks.

Shahab, 6-night trip

4/10 Fair

Dec 22, 2023

Room bathroom was filthy!

Elsa, 2-night trip

10/10 Exceptional

Nov 15, 2023

Great rate, great stay

I'd have a hard time staying in Pensacola (where I live) for what I paid per night at the Ala Moana. Hotel staff were friendly, efficient, and professional. Hotel room wasn't very large, but then . . . I wasn't there very long and pretty much used it just to sleep. Iron and ironing board worked fine. Used fridge to store cold drinks; didn't use microwave. Good shower pressure; hot was plenty hot. Good stay and I'd stay here again!

Kevin, 5-night trip

6/10 Good

Oct 8, 2023

Close to resturants and shops amenties are well kept room was clean and security was present I rented the room thru expedia was not aware it was handicapped unit not all the plugs were working blow dryer sounded like it would explode staff was unhelpful because it was a private unit When I have stayed in the past as a hotel customer I was treated more friendly

Bridget, 5-night trip

6/10 Good

Jul 5, 2024

Bad

Lordelyn, 5-night trip

2/10 Poor

Feb 16, 2024

The bathroom smelled musty and so did the small room. The smell gave my husband lung problems and both got a headache.

shelli, 1-night trip

2/10 Poor

Nov 15, 2023

Do Not Book Ala Moana

besides being misrepresented online as to price offered, it was not clear the expensive room was owned by some individual and offered NO TV, broken light (1 of 2) in bathroom.

Aren, 1-night trip

4/10 Fair

Aug 9, 2024

I had no idea this was not the hotel and I will never reserve this way again. Even when checking in you are treated differently. I found trash inside one of the cabinets and carpets looked dirty. Bathroom outdated and had a leak. Not having room service and only being able to reach someone at certain hours is not what you want when staying at a hotel.

Monica, 1-night trip

2/10 Poor

Jan 4, 2024

This room was under LSI properties, thinking that the stay at Ala Moana Hotel would be like previous stays. This stay, room was dirty, dingy sheets, towels, and shower curtains. No wash towels provided, no service, and if you want toilet tissue, plan on purchasing yourself. Not a great experience at all!

Anne, 7-night trip

2/10 Poor

Oct 8, 2022

The property and staff at Ala Moana were great and I will definitelybe back. The booking company LSI (Luxury Suites International), specifically JoJo was terrible! I can not say enough about how awful she was and my experiences with LSI. I will NEVER do business with that company again! After reading other reviews on LSI, I see I am not alone.

Cyndi, 6-night trip

4/10 Fair

Feb 6, 2023

ala moana review

you did no disclose that housekeeping would not provide services. i wasted an hour trying to call you to get more towels. the handicapped room shower flooded the bathroom. when i finally made phone contact, the only remedy offered was to change hotels.

CURTIS, 3-night trip

2/10 Poor

Dec 4, 2023

Needs cleaning

Had room# 2605, ref/freezer had not been defrosted for probably a couple of months, ice build up and wetting the floor. Shower curtains had not seen cleaning also had a smell to it. Hallway mirror falling apart. Trash behind furniture, lamp light not working. Microwave oven sparking inside.

Scott, 6-night trip

2/10 Poor

Feb 27, 2024

Horrible Service

First, as many guests mentioned, the blanket on one of the two beds had a terrible smell. Inconveniently, I called the condo company, not the hotel, to request an exchange. What was even more terrible was that I extended my hotel stay for an additional day and had paid for it 5 days in advance, but the condo company did not notify the hotel of this, so I could not enter the room. I felt pathetic at myself as to why I had booked a beach view for 6 days at this hotel that had neither room service nor basic services. In fact, the beach view was also a frustrating view, blocked by buildings. However, I have to admit that the location is good.

5-night trip

4/10 Fair

Sep 17, 2023

Upon entering our room we noticed bugs around the microwave & crawling around the cracks near the wall couldn’t get a new room until the next day but they were gonna have to charge additional $90 for exciting cleaning charge. Also didn’t like having to ask for toilet paper,sheets, towels & trying to find an empty trash bin in lobby to throw our room trash out because that wasn’t included in our stay since the room they gave us was privately owned. Which meant that housekeeping couldn’t do anything for us we had to call a number & still never got toilet paper for the nine days we stayed. We just bought some from target got tired of them saying anything extra was an additional charge like the towels. I guess they thought two towels was enough & asking for more was asking for extra.

Veronica, 9-night trip

6/10 Good

Jul 28, 2022

Room was unclean and needed updating & maintenance

Hotel facilities and location was good, room was disappointing. Room was tired looking and in need of an update and some maintenance. No USB charging ports, no safe for valuables, no place for suitcase for short-stay (used the bench seat for the desk), no receptacle for recyclables. Ironing board left out in the room because it was broken and couldn’t be folded to put away. Floor lamp was standing crooked, upon further investigation I could see that the base was badly broken. Bed was clean and comfortable, and initially the room appeared to be clean but one of the ceramic coffee cups was dirty and the coffee pot needed to be rinsed out before I could use it. Also, I dropped some coins and some rolled under the bed. When I got down on the floor to recover the coins I could see garbage (plastic bottles, plastic wrap, and papers) under the bed. I have stayed in a room managed by the hotel in the past and had a quality experience. I will never book a privately managed room from this hotel again.

Karen, 2-night trip

2/10 Poor

Mar 11, 2023

Read the fine print before you book!

This place — more specifically, the room itself— was awful! Generally speaking, the hotel itself was pretty nice. It’s one of the oldest hotels on the island, but it’s still pretty nice. However, the room that was booked from the site WAS JUST AWFUL! Whatever you do: Read the fine print! What do I mean by that? Well, a number of the rooms that are booked from this site (sorry, hotels.com) go through some “timeshare” type ownership called LSI Management. What does that mean? That means that if the room your booking goes through that LSI thing, your room has absolutely nothing to do with the hotel you’re in! So, even though your room is obviously physically located IN the Ala Moana hotel, its actually owned by someone else, and you will get zero service from the hotel! So… need your room cleaned? Sorry. Need some extra towels? Nope. Ran out of toilet paper? Too bad. Clearly, we should have read the fine print more carefully. We’ve booked dozens and dozens of hotels! Lesson definitely learned, but be careful with this place. At least insofar as the rooms go.

Nicholas, 7-night trip

4/10 Fair

Oct 14, 2025

Disappointed-Hotel managed by LSI resorts

First of all, Ala Moana Hotel is a perfect location - conveniently located next to the mall with tons of options for eating and shopping. Facilities were great; gym met our needs, valet staff were always friendly and front desk were very helpful. I've stayed at this hotel last year (November 2024) and was very impressed with the Hotel services so decided to book again on this visit with my husband. HOWEVER be aware when booking, a portion of the Hotel (Kona Tower) is managed by LSI resorts. And these rooms are marketed at a lower price for a reason. There were many issues with our room; bulb was out in the bathroom, tub was clogged so it did not drain quickly, microwave had a few cracks inside (safety issue), fire alarm was constantly beeping and the pull-out sofa bed was stained. All complaints must be thru the management company and NOT with the Hotel front desk services. The company is not available 24hrs, in-fact is not even on Hawaii time. If a complaint is made, it will take 1-2 days for a response to have someone take a look at the issues then must schedule another visit to address the issues. Needless to say, we checked out early and will be sure our next visit is definitely NOT with LSI resorts.

Elizabeth, 6-night trip

Ala Moana Hotel by LSI Resorts

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