Nice place to stay. Rent a car if you want to stay in this facility.
Carlos
Carlos,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Sergio
Sergio,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 8 日
Todo muy bien!! Lugar recomendado
Oscar
Oscar,8 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 3 日
Great place,very unique, enjoyed this place so much i took an extra day, clean and quiet,nice stuff woth cute bar on the roof
Alexander
Alexander,2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 12 月 24 日
Tulum condo
Le condo était très beau et très propre. Cependant aucune pression pour l eau chaude dans la douche.
Il pourrait avoir un changement de serviettes. De plus il pourrait y avoir 2-3 sacs à vidange, quelques cups à café et quelques sachets de savon à linge. Il y a une laveuse mais pas de sécheuse. La Poniente 29 pour se rendre au condo n est vraiment pas belle. Par chance que ce n est pas une longue distance. Les piscines sont froides et la propreté laisse à désirer.
Sinon excellent service de la concierge et reçu les instructions clairs avant l arrivée.
En général une belle place et un beau condo pour un prix relativement abordable. Nous avions le condo 209.
Annie
Annie,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 22 日
Jorge
Jorge,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 16 日
Everything was amazing! The manager contacted me and everything I needed they provided me immediately
Mohammed
Mohammed,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2024 年 11 月 19 日
Beautiful condo
christian
christian,5 晚家庭旅行
Expedia真实住客点评
2/10 很差
2024 年 8 月 28 日
my stay here did not start out well due to arriving at the location and our apartment was completely dirty. There were bugs inside the apartment. There was trash everywhere. There were beds, not made basically nobody did housekeeping before we arrived. To preface, the hotel already had extremely bad communication with us. I messaged a month prior, a week prior, two days prior, a day prior and the day of prior. We had received no information about our apartment. two hours before our check-in that is when we received the information and how to get into the apartment. There is no concierge there. The person you contact to is through WhatsApp they are only available until 5 PM. I tried calling them. I tried texting them no matter what. Unfortunately, I got there after 5 PM so that just meant that I wasn’t gonna be helped, wasted in our apartment around 6:30 that is when I got a call back after I tried to message everyone that the security told me to message. We were able to be moved to a different location just for the night. we felt very uncomfortable to have been in the apartment. We couldn’t even situate ourselves when arriving from the airport after that there were numerous situations where we try to get their help and we did not get a response Or if we did it took hours. If we were able to get through to someone by phone call, the person who answered would be very rude. We honestly were very happy that we got to get out of that apartment as fast as we could.
Christina
Christina,5 晚结伴旅行
Expedia真实住客点评
2/10 很差
2024 年 8 月 28 日
I stayed in Mistiq Gardens for 14 days in Aug 2024. The development is nice and modern BUT there is no one to give you a helping hand or any information. We didn't have electricity for 6 days in our apartment, and it meant no electricity, no water, no air conditioning, simply nothing. We had to grab water from the pool to flush our toilet, we couldn't cook and our groceries in the fridge went bad 3 times. When we asked the front receptionist when would be electricity back on, they had no idea. This pretty much ruined our whole vacation and I would welcome some financial REFUND back. Yes, the manager will respond to this review that it is not their fault, BUT ALSO NOT MINE! Travel somewhere else - with electricity!
Stanka
Stanka,15 晚家庭旅行
Expedia真实住客点评
8/10 很好
2024 年 8 月 17 日
Christian
Christian,7 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 8 日
Great property! Only complaint is that the bike rentals all had popped tires which means we had to go out of the way to find another bike rental property.
Emily
Emily,6 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 8 月 7 日
El lugar es bonito y cómodo, sin embargo deja muchas cosas a desear, el refrigerador no servía, pedimos apoyo y no se nos brindó.
El costo de limpieza excesivamente costoso 80 usd cuando en la página dice 30 usd.
Pedimos cambio de toallas y nunca lo realizaron
Juan Carlos
Juan Carlos,7 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2024 年 7 月 17 日
Mala
raul
raul,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 4 月 17 日
Loved the property and the condo. It was very clean, stocked with essentials, and had multiple pools. The rooftop restaurant was nice and food was awesome. They do have assigned underground parking.Only downfall is finding it and the streets are horrible. We received our checkin email the day of but was able to checkin a hour early. If your not fluent in Spanish definitely have a translator app available because majority of staff speaks Spanish but everyone was very nice.
Erica
Erica,3 晚结伴旅行
Expedia真实住客点评
8/10 很好
2024 年 2 月 28 日
Bonito
Ligia
Ligia,3 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 2 月 16 日
This is a newer property, so the facilities are actually pretty great. The pools, the gym, etc. are in great condition. The upstairs restaurant is also convenient since there is nothing walkable from the property. There are taxis out front all the time that can take you where you need to go.
We had a 3 bdrm penthouse with a private pool. The pool was unusable the whole trip because there was never any way to clean it and it would get dirty very quickly. There was also no soap, shampoo or towels in one bathroom, and no cups or anything that would make it convenient. Definitely felt like a room that was just always rented out...but it was still a great place to stay!
James
James,4 晚结伴旅行
Expedia真实住客点评
2/10 很差
2024 年 1 月 29 日
When checked in the apartment was not clean and the garbage was full the floor was dirty. No response from the host and took many requests to get basic housekeeping service from concierge
Rajvir
Rajvir,7 晚结伴旅行
Expedia真实住客点评
2/10 很差
2024 年 1 月 23 日
Maya
Maya,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 1 月 17 日
Kayla
Kayla,5 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 1 月 14 日
Frederic
Frederic,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 1 月 12 日
Bernice
Bernice,7 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2024 年 1 月 10 日
Austen
Austen,2 晚行程
Expedia真实住客点评
8/10 很好
2024 年 1 月 8 日
El viaje excelente la estancia buena,pero lo malo de estar en Tulum es lo caro de todo y las calles aledañas al magnífico hotel de terracería y con lagunas que hace difícil el traslado; del hotel : lo malo que tardaron 24 hs en darnos toallas,NUNCA arreglaron las cortinas pues el encargado nunca prestó interés en arreglarlas la habitación estupenda