There was no air conditioning and the rooms were very uncomfortable. They didn't have enough fans for all of us.
susan
susan,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Absolutely fantastic!
Daisy
Daisy,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 24 日
JAMES
JAMES,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 23 日
Dear Hotel Manager,
Upon arrival on a business trip, the receptionist did not inform me that my room had no air conditioning but was instead heated — in May.
I was required to PAY AT CHECK-IN, which I usually never do, and only after payment was I able to see the room.
To my surprise, it was extremely hot — 29°C inside.
Reception said they couldn’t help and advised me to find another hotel myself at 8 PM.
The assistant admitted other guests had complained, and the issue was known. That´s why they recquired payment at check-in only. IT IS FRAUD.
After a tense exchange, I was refunded, with manager’s comment on invoice as “ wished to leave five minutes after seeing the room."..
This experience was disappointing and felt dishonest. I expect better transparency and service.
Benoit
Benoit,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 22 日
The hotel was really nice but our room was ridiculously noisy until 3am from then bars on Mathew street then at 6 am they started emptying the bottle bins
Lee
Lee,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 17 日
Lovely hotel, unfortunately reception service was not great. We ordered 2 Lattes and they were cold. Struggled to identify accountability and still awaiting a refund.
Mike
Mike,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 15 日
Beatles themed weekend
Excellent Beatles themed hotel with super singer from the Cavern Club singing in the evenings we were there.
No air conditioning on very warm day. Fan provided not adequate and noisy. High bath makes it difficult to shower. Also, shower is awkward to use. Reception staff very friendly and welcoming.
Stefan
Stefan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 13 日
Fantastic hotel and fantastic location :). Upgraded for our anniversary too. Thank you we will be back
Amy
Amy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 12 日
We had a great stay, the hotel staff were super friendly, check in was quick and easy. The hotel is lovely, very comfortable and the decor was amazing. We were given a surprise upgrade for our anniversary and the deluxe room was lovely.
Nicola
Nicola,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 11 日
Definitely needs upgrading & better cleaning
tess
tess,3 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 9 日
David
David,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 7 日
We had a great time in Liverpool. The Hard Days Night clearly is a busy, well
Used property. The carpet in our balcony room needs stretched. It’s puckered and a trip hazard. The carpet isn’t in poor condition, it’s just loose.
The A/C (air con) was not working. We had a west facing room and had we not had a balcony and its door to open, it would have been completely miserable. There was a fan, but it only does so much.
Had a great stay here. Our room turned out to look over Matthew St. Room was very comfortable and clean. The staff was awesome. They even stored our luggage for us after check out until late that evening when we got back to Liverpool from a day trip. We tried to stay an extra night, but they were booked up. So, the recommended a great hotel only about a block away.
Nathan
Nathan,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 1 日
We booked a twin room and when we arrived it was set up for a double room however it was soon put to a twin room. I asked for a disabled room with a shower which we had however. There was now rubber mat for the floor which was very slippy after coming out of the shower and for someone now to good on their feet I did think this was not good. I had to put my friends towels on the floor to save me from slipping after she had had her shower. A toilet brush would be a good idea as well. We would stay there again and would recommend it to others just a few pointer to make it 100%
audrey
audrey,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Lovely hotel, if visiting because of the Beatles connection, you won't be disappointed. Yards from Matthew street (you are unable to hear the partying whilst in your hotel room). Breakfast was average. Room very nice.