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Embassy Newcastle, Sure Hotel Collection by Best Western

2.5 star property
City-center hotel in Gateshead

Choose dates to view prices

In Team Valley, Embassy Newcastle, Sure Hotel Collection by Best Western offers a convenient stay with laundry facilities and in-room WiFi. Unwind knowing that concierge services and a 24-hour front desk are available to assist you.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free parking
  • Free WiFi
  • Laundry facilities
  • 24/7 front desk
  • Non-smoking

Main amenities (6)

  • Daily housekeeping
  • Breakfast available
  • 24-hour front desk
  • Vending machine
  • Self-serve laundry
  • Concierge services

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Free self parking
The current price is CNY404
CNY485 total
includes taxes & fees
May 30 - May 31

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

Desk, free WiFi, bed sheets, wheelchair access

Standard Room, 1 Double Bed, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room, 1 Double Bed, Non Smoking (with Sofabed)

Desk, free WiFi, bed sheets, wheelchair access

Family Room, 1 Double Bed, Non Smoking (with Sofabed)

9.6 out of 10
Exceptional
(4 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | Desk, free WiFi, bed sheets, wheelchair access

Deluxe Room, 1 Double Bed, Non Smoking

8.2 out of 10
Very good
(15 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking

Desk, free WiFi, bed sheets, wheelchair access

Deluxe Room, 2 Twin Beds, Non Smoking

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

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includes taxes & fees
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About the neighborhood

Map
Lobley Hill Road, Gateshead, England, NE11 9NA

What's nearby

  • Dunston Leisure Centre - 5 min drive - 2.4 km
  • Saltwell Park - 6 min drive - 3.0 km
  • Maze - 6 min drive - 3.3 km
  • Gateshead Leisure Centre - 8 min drive - 2.6 km
  • Saltwell Park Dog Walking Area - 8 min drive - 2.6 km

Getting around

  • Newcastle Intl. Airport (NCL) - 21 min drive
  • Durham (MME-Teesside Intl.) - 58 min drive
  • Blaydon Station - 7 min drive
  • Manors Station - 8 min drive
  • Dunston Station - 23 min walk

Restaurants

  • ‪Papa Johns Pizza - ‬18 min walk
  • ‪The Highwayman - ‬3 min drive
  • ‪Ping On - ‬3 min drive
  • ‪Saltwell Towers - ‬4 min drive
  • ‪Greggs - ‬6 min walk

About this property

Embassy Newcastle, Sure Hotel Collection by Best Western

  • At Embassy Newcastle, Sure Hotel Collection by Best Western, you'll be within a 10-minute drive of St. James' Park. Free perks include WiFi and self parking.

At a glance

DONE

Hotel size

    • 42 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • To-go breakfast (surcharge) each morning 7:00 AM–9:00 AM

Traveling with children

  • Children stay free (see details)

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities

Facilities

  • Traditional architecture

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Heating
  • Fan
  • Electric kettle

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Fees & policies

Optional extras

  • To-go breakfast is offered for an extra charge of approximately GBP 7 for adults and GBP 4 for children

Policies

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards and mobile payments. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Cashless transactions are available.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Also known as

Premier Inn Newcastle South Hotel Gateshead

Premier Inn Newcastle South Hotel

Premier Inn Newcastle South Gateshead

Premier Inn Newcastle South Hotel Newcastle Upon Tyne

Premier Inn Newcastle South

Embassy Newcastle, Sure Hotel Collection by Best Western Hotel

Frequently asked questions

Are pets allowed at Embassy Newcastle, Sure Hotel Collection by Best Western?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Embassy Newcastle, Sure Hotel Collection by Best Western?

Yes, there's free self parking.

What are the check-in and check-out times at Embassy Newcastle, Sure Hotel Collection by Best Western?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 10:00 AM. Contactless check-in and check-out are available.

Is there an onsite casino at Embassy Newcastle, Sure Hotel Collection by Best Western?

No, this hotel doesn't have a casino, but Genting Casino Newcastle (5-min drive) is nearby.

What's the area around Embassy Newcastle, Sure Hotel Collection by Best Western like?

Embassy Newcastle, Sure Hotel Collection by Best Western puts you in Team Valley, in the heart of Gateshead. Popular attractions include St. James' Park, which is 6 minutes away by car.

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Reviews

Embassy Newcastle, Sure Hotel Collection by Best Western Reviews

8.2

Very Good

8.6

Cleanliness

7.6

Amenities

8.8

Staff & service

7.8

Property conditions & facilities

Popular mentions

Room
Service staff
Bed
Pub

Reviews

Verified

10/10 Exceptional

Excellent stay!! Staff were friendly and welcoming, and the hotel was clean, great location and great value for money
Craig, 1-night trip
Verified

10/10 Exceptional

Room was clean, shower was fantastic and breakfast was good.
Barry, 1-night trip
Verified

10/10 Exceptional

Basic take away breakfast but was ok . The staff Adam and Amanda were lovely and nothing too much trouble .
Michael, 2-night trip
Verified

10/10 Exceptional

Had such an Exelent time at this hotel Breakfast was amazing there was a pool gym sauna steam room everything you need at your fingertips so I’m coming back near end off febuary staff were just amazing came with family coming back with Family so nice people come to this hotel so looking forward to coming back
CATHERINE ANA, 1-night trip
Verified

10/10 Exceptional

Clean room, staff were good
Michael, 1-night trip
Verified

8/10 Very good

Lovely hotel

Very well kept hotel ,staff very helpful and polite ,parking facilities good. Would definitely stay here again
a, 1-night trip
Verified

6/10 Good

The shower was good, but the bathroom was shabby and in need of some TLC The bed was comfy and clean.
Elaine, 6-night trip
Verified

10/10 Exceptional

Nice surprise

Great to see a hotel refurbished, ideal location. Great staff.
Peter, 1-night trip
Verified

10/10 Exceptional

Great night's sleep

Just an overnight stay before dropping iff our son at Newcastle Uni digs. Ample free parking. A very friendly and helpful receptionist. From the decor it looked like the hotel was a premier inn in a former life. Just needs a bit of tlc and updating, but was more than adequate for us, very comfortable beds resulting in a very giod sleep.
Nicholas, 1-night trip
Verified

10/10 Exceptional

This is an excellent, value for money budget hotel. Most facilities are at par with what you would expect from a budget hotel but most outstanding feature is its very helpful staff. Adam is a star. He went above and beyond with anything we needed help with. All other staff we interacted with - Sumit, Helen, Caroline - were all very kind and helpful. Kudos to the management for hiring such awesome people. The next door pub waggon team is also an asset, good food at reasonable prices. Convenient location, felt safe, plenty of parking - couldn’t ask for more.
Pragati Kumar, 2-night trip
Verified

6/10 Good

Stayed for 2 nights. Room was not made or cleaned. Had to exchange towels myself. Arranged breakfast for 9am next morning but then when I came down it was made for 8am and my wife couldn't eat hers due to meat being put in the sandwich despite it being specified that only egg should be there. Address is wrong since entrance is a different road and hard to find. Also no contact phone number for the hotel. Despite these faults the place is nice and clean and the staff are wonderful.
Amardeep, 2-night trip
Verified

10/10 Exceptional

Everything was perfect
Sarah-Ruth, 1-night trip
Verified

10/10 Exceptional

Nice place
Bradley, 1-night trip
Verified

6/10 Good

Room was nice and clean but to hot. Got a noise complaint at 10pm on a Saturday night is ridiculous. Abit ware and tear in the bathroom but clean. Beds were nice and comfortable. Nice selection of hot drinks.
chloe, 1-night trip
Verified

8/10 Very good

Staff great
Lewis, 3-night trip
Verified

6/10 Good

Room was good condition the heating didn't work, breakfast was included but it took over a hour to get a sausage cob and there wasn't much else
Phoebe, 1-night trip
Verified

6/10 Good

Embassy Newcastle – Sure Hotel Collection by Best

Very basic hotel, similar to a Premier Inn. Staff were friendly and helpful, but the outside area was dirty with lots of rubbish, which really let it down. Served its purpose for two nights for a wedding locally, but I wouldn’t stay here again.
Samantha, 3-night trip
Verified

6/10 Good

The bathroom had too many hairs in it and the people at reception need some customer service training.Otherwise the stay for 1 night was not bad.
Suwayne, 1-night trip
Verified

4/10 Fair

Lets say I wouldn't stay there again.
Inosh De, 1-night trip
Verified

6/10 Good

tried to charge £10 for 30 minute early check in which is ridiculous other than that it wasn’t too bad probably won’t stay again though
1-night trip
Verified

8/10 Very good

Could hear steps in room above. Loud sounds along corridor but it did seettle down
david, 1-night trip
Verified

4/10 Fair

Not the best experience

Greeted with massive pile of mattresses in the car park (not the best welcoming view - apparently awaiting council collection). Couldn't access the building to get to reception (have to be buzzed in). Looks like an old Premier Inn that's been run down and a few new signs up. Room was nice and big but run down. Poor state of furniture.
1-night trip
Verified

4/10 Fair

The room was fine but we paid £20 extra for breakfast. We asked for cups and milk yeah well, that’s not the pay for the breakfast and were given cardboard cups and a four pint plastic milk container plonked on reception. We asked for hot breakfast. After 15 mins someone came out and asked if we wanted baked beans. Which we refused as it had taken a long time already. We were each presented an untidy plate with. One sausage, one piece of bacon. Scrambled eggs. A hash brown that was not cooked ( frozen) and a roll. Plus we were sat at an uneven table in what I can only describe as a corridor. We have never had a breakfast so bad. To anyone who stays there please do not bother.
Ashley, 1-night trip
Verified

10/10 Exceptional

Enjoyed my stay all staff extremely helpful and so welcoming would definitely stay in this hotel again Thank you for making my stay comfortable:)
kerry susan, 3-night trip
Verified

10/10 Exceptional

Ich bin super zufrieden

Ich habe die Nacht in diesem Hotel sehr gut geschlafen. Das Bett war super bequem - nicht zu hart, nicht zu weich - und die Bettdecke ebenso klasse. Das Hotel wird nach und nach die Zimmer renovieren... meines kommt wohl auch bald dran. Gut - es war noch veraltet, aber auf jeden Fall wirklich sauber. Hier hätte ich es auch noch ein paar Nächte aushalten können.
Ruth, 1-night trip