4/10 Poor
Apr 27, 2017
Just a room with zero service and maintenance
Since we paid for this hotel the same that we paid for a nice new hotel in Central Tokyo, I was expecting at least the basic service. The staff didn't speak any English with the exception of a lady who was called on the phone to give us basic information, but she said she was taking the day off. Thing is, she seemed to also take off the day after, and the one after as well. We had to prepare our own beds,with zero guidance on how to set up a Japanese futon. The hotel room smelled like mold, and it was almost impossible to find a corner without visible mold spots. The carpet was dirty with stains everywhere. Hotel is located very close to the railway station, and also next to a supermarket where you can buy something for breakfast, since the breakfast price was too high for our family (everyone including small children pay full price). All in all, I wouldn't come here again, and I wouldn't recommend it either.
Julian
