Does Una Vida offer free cancellation for a full refund?

Yes, Una Vida does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Una Vida?

Yes, there's an outdoor pool. Guests have pool access from 7:30 AM to 9:00 PM.

Are pets allowed at Una Vida?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 33 lbs per pet. There's a charge of USD 20 per accommodation, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Una Vida?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Una Vida?

Yes, an airport shuttle is available. The charge is USD 130 per vehicle one-way.

What are the check-in and check-out times at Una Vida?

Check-in start time: 3 PM; Check-in end time: 11:00 PM. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Una Vida and nearby?

Have fun with nearby activities like fishing and scuba diving. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Una Vida also has a garden.

Are there restaurants at or near Una Vida?

Yes, Ananda offers alfresco dining, Mexican cuisine, and garden views.

Does Una Vida have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Una Vida like?

Una Vida is in Tulum City Center, a short 15-minute walk from Dos Aguas Park.

Una Vida, Tulum: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Aug 2, 2025

Beautiful…. I will be returning Great staff… attentive

Leonteen, 4-night trip

10/10 Exceptional

Mar 20, 2025

Beautiful serene oasis with kind, friendly and helpful staff. Guadalupe and Shiomara were just great and assisted us with sites to see in the area, restaurants and currency exchange sites. We liked the Ananda restaurant as well and access to the sister Hotel Bardo and the yoga and Qi Gong classes was much appreciated. Our couples massage and complimentary wine after was just what we needed to finish our stay. Absolutely wonderful place and experience!

Susan, 5-night trip

10/10 Exceptional

Sep 5, 2023

Beautiful hotel with amazing staff.

Taylor, 4-night trip

10/10 Exceptional

Apr 16, 2025

Una Vida is a beautiful bohemian themed boutique hotel. Their staff was friendly and helpful with each encounter. The food and drinks at the hotel and the Hotel Bardo were tasty. We stayed in the 3 bedroom villa. It was amazing! My BFF enjoyed the privacy of our own pool. My personal favorite was the outdoor shower. I travel alot and have very high expectations. Una Vida exceeded them all.

Piper, 4-night trip

10/10 Exceptional

Mar 15, 2025

We had a fantastic stay at Una Vida! The staff were incredibly friendly and accommodating, making us feel welcome from the moment we arrived. The atmosphere and decor were beautifully done, creating a warm and inviting ambiance. Our room was spacious and spotless, providing a comfortable retreat after a day of exploring. Additionally, the location was excellent, with plenty of great restaurants within walking distance. The only minor downside was that the bed was a bit stiff for our liking, but overall, it didn’t take away from our wonderful experience. We would definitely stay here again!

esther, 4-night trip

10/10 Exceptional

Dec 20, 2023

Amazing hotel ! Staff who works there really do care especially the girl from Argentina on the reception Just book it you won’t regret it

Yevheniya, 3-night trip

10/10 Exceptional

Dec 18, 2024

Pretty good

Franklin, 2-night trip

10/10 Exceptional

Jul 9, 2024

I had an amazing stay wished I could stay there longer, will definitely be back highly recommend this place, can’t go wrong for the price. Among staff wished I remembered all the names one name that stood out Nico, gave an amazing tour of the property, very nice and private 5 Stars

Daniyel, 1-night trip

8/10 Very good

Dec 19, 2022

Beautiful place to stay, stunning rooms, food not so great.

Amanda, 2-night trip

10/10 Exceptional

Jun 28, 2023

I highly recommend this place, it was one of my best hotels experiences, love the food and premises. The whole team were very helpful and polite, specialty Guido and Priscila.

Diego, 5-night trip

10/10 Exceptional

Sep 13, 2023

The two receptionist were so helpful planning my days out while I was there. Idk what I would’ve done without them. Everything was beautiful as well as the people.

COURTNEY, 4-night trip

10/10 Exceptional

Nov 12, 2023

This hotel is absolutely amazing, the property is stunning, everywhere you turned was nice to look at. Our room had a beauty private plunge pool and the main pool was even better. The staff was very friendly and helpful, the property was clean at all times. I would definitely come back here and I recommend it for anyone that loves a nature type of vibe. 10/10

ALEIDA, 5-night trip

10/10 Exceptional

Jul 20, 2022

The staff were very courteous thoughtful. Daniela thank you. Very accommodating about bringing children . The place itself is an oasis. We would definitely return back.

LUIS, 4-night trip

10/10 Exceptional

Apr 11, 2024

Good

Alex, 4-night trip

10/10 Exceptional

Aug 17, 2022

Beautiful and tranquil little hidden gem close to Town (Pueblo) and easily accessible (10-15 mins drive) to Zona Hotelera area where the well known beach hotels and clubs are. Extremely clean with a modern boho esthetic set in the jungle. It is the sister hotel to Hotel Bardo (right next door and connected). After using the amenities of both, I actually preferred this one because it has a more intimate feel. Highly recommend and will stay here again

Bee, 3-night trip

6/10 Good

Feb 1, 2025

Good but could be better !

(+) Amazing bohemian design. The room was very spacious with a private terrace and a lovely bath outside with “jungle” views. The hotel is sustainable which is a big plus for me. I saw also a lot of cute bats hanging in the trees of the garden which was a first for me :) (-): very noisy fridge that we had to switch. off at night. Also our room was close to the road so we could hear cars passing every other minute. The hotel provides earplugs but it was not enough.

Nour El Houda, 3-night trip

10/10 Exceptional

Nov 8, 2023

Secret oasis in the jungle

Wonderful hidden gem. Very well designed for privacy for the rooms. Stayed in second floor suite and it was spacious, beautifully decorated and private. Guido the concierge was exceptional. Very friendly, well spoken and thoughtful, taking care of every last detail perfectly. The bartender from Veracruz in Bardo created a warm, friendly environment that made you want to stay for another drink. I had an amazing Reiki session and also participated in the Temezcal, which is not for the faint of heart. Great stay! Would return and recommend.

Victoria, 3-night trip

8/10 Very good

Feb 13, 2025

Good but not great

For the most part a beautiful place, with an inviting warm pool and beautiful outdoor lighting at night. The ability to use the adjoing Bardo Hotel pool and restaurant was a plus. Our room was spacious and beautifully furnished. Biggest downside was the plumbing. Any toilet flush in our or adjoining units caused a loud, prolonged, and startling gurgling in the sink of our kitchenette. Staff seemed unconcerned. There were unwelcome bugs on the floor of the room. Also, the hotel is not within safe walking distance of central Tulum. It is about 100 meters off of a very busy road, which can be heard throughout the complex. That 100 meters involves a very potholed gravel track. Finally, our arrival was delayed by a day and, despite our notifying the hotel in advance, it charged us the full price for the unoccupied night. They had the right to do that, but a discount or a free breakfast would have been a nice gesture.

John, 3-night trip

8/10 Very good

Feb 17, 2025

Beautiful hotel and nice to have access to another hotel too with a pool table to play in the evenings. It was nice and quiet and private. Staff were mostly helpful but we did ask for their help with securing bikes and the first woman said there are none left so we’ll have to go elsewhere and then a second woman helped us get some - however they firstly wanted an extortionate amount of money (can’t remember exactly how much now) so we said no we’ll get them in town and then she came back offering them for less. Quite odd because usually in hotels they’re trying to help you not get scammed. Anyway the bikes got delivered and they were falling apart so definitely not worth the money. Also put a £320 holding charge on my card which seems a lot for only 4 nights and it took until I was back home for it to come back on my card which was annoying. Location was not the best - it was easy enough to walk to town but walking down some of the streets to get there didn’t feel very safe.

Katie, 4-night trip

10/10 Exceptional

May 13, 2023

We absolutely LOVED una Vida! The property is insanely beautiful. I loved the jungle vibe, the quiet and peace of mind that this location offered and I have no complaints. From the moment I arrived I fell in love. The room was perfect, the pool was so warm and definitely my favorite! Not to mention the staff they’re all so helpful and kind. Guido and Daniella were honestly so amazing. This was our first time in Mexico so you can imagine we needed as much help as we could. Daniella and Guido both went above and beyond for us! Any time we needed any information or recommendations they were quick to help us find exactly what we were looking for and send it directly to us on WhatsApp. I truly am so grateful for the time we got to spend at una Vida and having a beautiful home away from home in Tulum. If you’re looking for a jungle retreat, look no further and book at una Vida, we will be back. Thank you!

Rayna K, 6-night trip

10/10 Exceptional

May 15, 2023

Una Vida is a veeeery cute and cozy place that gives a very special vibe the moment you step foot on property. The atmosphere is very welcoming, spiritual and magical. The design is very thoughtful and beautiful. The property is conveniently located next to the main street to all the amazing restaurants and also close to a road that takes you straight to cenotes, and other amazing must see places. The staff is absolutely incredible. Absolutely everyone I was in contact with was super nice, helpful and was just vibing amazing, pure energy. Guido, the concierge, who is incredibly cute :) was very knowledgeable and helpful with everything I needed assistance with. He was very resourceful and easily approachable. Daniela was also very accommodating and nice. Juan, amazing guy :) so accommodating, helpful, kind, big warm heart :))) Overall, wonderful experience, absolutely must stay boutique if you want to be surrounded by amazing vibes and people!!!

Margarita, 6-night trip

10/10 Exceptional

Jul 21, 2022

This trip was simply everything. I don’t believe my stay here would’ve been as amazing, tranquil, pure energy, spiritual and rejuvenating without the staff. They made it so much better. The rooms are everything, the food is so delicious, the vibes are beyond great, staff is so nice & simply there for any needs. Rooms & area is always clean. They cater to you bc they want you to have the best experience & most hotels are not like that! Leo(staff) even gave me some pesos to enter in the Plama bc he wanted me to go & experience the food, the vibes there & I only had big bills so he didn’t want me to break my money. That was so generous of him. When I got back with pesos he didn’t even want the money back. What hotel or staff does that? Simply amazing! I really can go on & on about this hotel, the staff & how they make you feel so welcomed & loved. I brought my toddler with me & they made him feel so special. The massage was everything. I originally got 60mins but when the time was up I added another 30mins. The Temazcal was even such a great experience. I came out feeling refreshed & really good. There’s shopping just a block away & amazing food trucks literally just a block around that you can ride your bike there (that they have at the hotel that you can use for free). Overall, I’d give Una Vida, the staff, the cooks, & everyone 10 stars. I can’t wait to go back.

Kristin, 4-night trip

10/10 Exceptional

Oct 10, 2025

Great place, highly recommend

Lorraine, 2-night trip

10/10 Exceptional

Aug 24, 2025

Excelente para relajarse y descansar

maria, 1-night trip

10/10 Exceptional

Jul 25, 2025

The pool

Cara, 1-night trip

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Does Una Vida offer free cancellation for a full refund?

Is there a pool at Una Vida?

Are pets allowed at Una Vida?

Is parking offered on site at Una Vida?

Is airport shuttle service offered by Una Vida?

What are the check-in and check-out times at Una Vida?

What is there to do at Una Vida and nearby?

Are there restaurants at or near Una Vida?

Does Una Vida have any outdoor private spaces?

What's the area around Una Vida like?