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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
Luxury beachfront property with spa, near Gaviota Azul Beach

Choose dates to view prices

Escape to the crystal-clear waters of Cancun at Altitude at Krystal Grand Cancun - All inclusive, where a luxurious beach retreat awaits. Savor Italian cuisine, unwind with yoga classes or indulge in spa treatments like hydrotherapy and massages; guests rave about the beach locale and helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free breakfast
  • Spa
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 8 restaurants and 6 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Steam room
  • Children's pool
  • Pool bar
  • Room service

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is CNY1,633
CNY2,009 total
includes taxes & fees
Jun 24 - Jun 25

Why we love this property

Sandy beach getaway
Vacation dreams come true at this all-inclusive beachfront haven. Scuba diving adventures await just a short distance from the sandy shores.
Work and play paradise
This property blends business amenities with beachfront relaxation. Tackle projects in meeting rooms, then unwind with spa treatments and poolside drinks.
Culinary delights galore
Italian and Asian dishes tempt guests at 4 restaurants, while 4 bars offer vibrant nightlife. The cafe and free cooked-to-order breakfast seal the deal.

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Altitude Suite Double

Altitude Suite Double | Living area | Flat-screen TV

Altitude Suite Double

8.4 out of 10
Very good
(29 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View | Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Partial View

7.2 out of 10
Good
(5 reviews)
  • Partial ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area | Flat-screen TV

Altitude Suite Ocean Front

8.8 out of 10
Excellent
(58 reviews)
  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front | Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

9.0 out of 10
Wonderful
(18 reviews)
  • Ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Altitude Master Suite

Altitude Master Suite | Minibar, in-room safe, desk, soundproofing

Altitude Master Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 98 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room Standard

Minibar, in-room safe, desk, soundproofing

Room Standard

  • 44 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Suite Standard with Sea View

Minibar, in-room safe, desk, soundproofing

Suite Standard with Sea View

  • Sea view
  • 51 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Suite Standard with Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Standard with Ocean View

  • Ocean view
  • 51 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Suite Master with Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Master with Ocean View

  • Ocean view
  • 51 sq m
  • Sleeps 4
  • Free WiFi

Suite Standard with Ocean View

  • Ocean view
  • 51 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Room Standard with Street View

Minibar, in-room safe, desk, soundproofing

Room Standard with Street View

  • 44 sq m
  • Sleeps 4
  • Free WiFi

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  • Pool
  • Spa
  • Free parking
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7.4 out of 10, Good, 1,004 reviews
The price is CNY1,577
CNY1,942 total
includes taxes & fees
Jun 8 - Jun 9
Krystal Grand Cancun All Inclusive
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About the neighborhood

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive
  • Tulum Intl. Airport (TQO) - 155 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪Mandala - ‬5 min walk
  • ‪Mandala Beach Club - ‬7 min walk
  • ‪Mediterraneo - ‬2 min walk
  • ‪El Mercado - ‬2 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

Altitude at Krystal Grand Cancun - All inclusive is a great choice for your beach stay in Cancun, putting you near activities like scuba diving. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Risotto, one of 8 restaurants, serves Italian cuisine and is open for dinner. Other highlights at this luxurious property include 6 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the helpful staff and beach location.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

At a glance

DONE

Hotel size

    • 100 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite valet parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–11:00 AM
  • 8 restaurants
  • 6 bars/lounges
  • Poolside bar
  • Coffee shop
  • Room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Pool table
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • 4 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Handrails in stairways
  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry
  • Local maps

Special features

Spa

Beach House Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

Risotto - This restaurant specializes in Italian cuisine and serves dinner only.
Ayami - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Le Délice - This restaurant specializes in French cuisine and serves dinner only. Open select days.
Take a Bite - Onsite coffee shop. Open daily.
Altitude Lounge - This restaurant serves breakfast only. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Cashless transactions are available.

Also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Frequently asked questions

Does Altitude at Krystal Grand Cancun - All inclusive offer free cancellation for a full refund?

Yes, Altitude at Krystal Grand Cancun - All inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Altitude at Krystal Grand Cancun - All inclusive?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Altitude at Krystal Grand Cancun - All inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Altitude at Krystal Grand Cancun - All inclusive?

Yes, there's free valet parking.

What are the check-in and check-out times at Altitude at Krystal Grand Cancun - All inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Altitude at Krystal Grand Cancun - All inclusive?

No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (12-min drive) and Dubai Palace Casino (13-min drive) are both nearby.

What is there to do at Altitude at Krystal Grand Cancun - All inclusive and nearby?

Have fun during the warmer months with activities nearby such as scuba diving. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Altitude at Krystal Grand Cancun - All inclusive also has 6 bars, a steam room, and spa services, as well as an arcade, a picnic area, and a garden.

Are there restaurants at or near Altitude at Krystal Grand Cancun - All inclusive?

Yes, there are 8 onsite restaurants, featuring Italian cuisine.

Does Altitude at Krystal Grand Cancun - All inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Altitude at Krystal Grand Cancun - All inclusive like?

Altitude at Krystal Grand Cancun - All inclusive is a short 1-minute walk from Gaviota Azul Beach and 5 minutes' walk from Cancun Convention Center. The local area is walkable and popular for its beaches.

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Reviews

Altitude at Krystal Grand Cancun - All inclusive Reviews

8.2

Very Good

9.0

Cleanliness

9.6

Location

8.6

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • The beach was consistently described as beautiful, clean, and excellent with calm waters and great location. (62 reviews)
  • The pools were clean, well-maintained, and offered a lively yet relaxing atmosphere, with the infinity pool being a particular highlight. (20 reviews)
  • The spa offered great services, including a Swedish massage that exceeded expectations. (3 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Food
Room
Restaurant
Beach
View
Location
Buffets
Room service
Booking

Reviews

Verified

10/10 Exceptional

Great resort. Amazing staff and fantastic beach!
Richard, 3-night trip
Verified

10/10 Exceptional

Good for families. Hotel was kept clean and staff for the most part were genuinely hospitable. It's not a super big resort compared to the other ones available in Cancun but definitely a nice and clean resort where you can relax and have a good time with family
Angela, 4-night trip
Verified

10/10 Exceptional

The staff was very courteous and always available to help as quickly as they could. The food was amazing! The room was spotless, and the bed was so comfortable. We can’t wait to go back!
Andrew, 4-night trip
Verified

10/10 Exceptional

Very nice clean property and great location for calm beach
angela, 3-night trip
Verified

8/10 Very good

The ocean front room and beach are exceptional. Italian and French restaurants are great, friendly staff, had a great vacation. Will return to this Hotel for a longer stay next time
Guillermo, 7-night trip
Verified

10/10 Exceptional

Great location and service.
Jan M, 2-night trip
Verified

10/10 Exceptional

Such a great all inclusive for Cancun would 100% come back.
Brianna, 4-night trip
Verified

10/10 Exceptional

Beach view & location
Shelonda, 4-night trip
Verified

10/10 Exceptional

Stay at Altitude – Krystal Grand Cancun (5 nights) Great stay overall with a few areas to improve. The resort offers 4 restaurants (Asian/hibachi, Italian, grill, and French). No limits on dining, except the French restaurant (adults only). Make reservations on Day 1. We booked through Hotels.com and got 2 beachside cabanas—nice perk. Special thanks to Mariana at the front desk for helping us secure a cabana on Day 2. Café was excellent (coffee, desserts, ice cream). Pool and beach service was attentive and consistent. Cons: Bathrooms had a noticeable sewer smell in both rooms. Infinity pool is adults-only. Civecheria needs more staff—only one waiter handling everything. Activities were inconsistent (e.g., beach volleyball scheduled daily but only happened once). Overall: Good experience with great dining and service, but maintenance and staffing improvements are needed.
Sanjay, 5-night trip
Verified

8/10 Very good

Great location and great service.
SAUL, 6-night trip
Verified

10/10 Exceptional

Loved the hotel and it was in the perfect location
Ludimira Fernandes, 4-night trip
Verified

6/10 Good

Very nice hotel and beach view. The food needs a major overhaul.
Raydel, 4-night trip
Verified

8/10 Very good

Clean room
Maria Lourdes, 3-night trip
Verified

10/10 Exceptional

Great property, friendly and helpfull staff.
Katrina, 5-night trip
Verified

8/10 Very good

Really good vacation. Alex was awesome getting us on a Chichen Itza excursion. Room keeping was perfect. The place was very clean and kept.
Bethany, 4-night trip
Verified

10/10 Exceptional

Beyond exceptional service by all staff! Highly recommend this place and such a beautiful stay!
Emily, 4-night trip
Verified

10/10 Exceptional

Very nice place to stay . Staff and services was wonderful. Would stay here again
tammy, 3-night trip
Verified

10/10 Exceptional

The staff was there to greet us with cold drinks as we got there to check in. Everyone was so kind, the food was amazing, pools were clean and our room had the most beautiful view and was so clean and spacious. We will absolutely go again!
Joy, 1-night trip
Verified

8/10 Very good

a lot of space in the room, also the bathroom; the hotel is very clean and the food is ok. Reservations in the restaurants are a nightmare, with the app. pool is ok and the beach is great
Roberto, 4-night trip
Verified

10/10 Exceptional

Very good for family vacation!
Vu, 7-night trip
Verified

10/10 Exceptional

Staff and venue is amazing definitely my go to resort for Cancun
Richard Anthony, 3-night trip
Verified

10/10 Exceptional

All the place is clean and the employees are nice .. the food is good as well. The room in Altitude Krystal is beautiful.
Romulo, 4-night trip
Verified

10/10 Exceptional

The Altitude was beautiful and the staff was great! Absolutely recommend this hotel.
Bryan, 9-night trip
Verified

10/10 Exceptional

I enjoyed my staff overall. Friendly staff very clean. The beach was very close n clean. My only complaint is that the buffet food was not good at all. Not enough variety. No vegan or sugar free options for vegan options. Food did not look or taste good. The restaurant were amazing.
shyama, 7-night trip
Verified

2/10 Poor

The room was comfortable with a firm bed for when I went to sleep but, the reason I am disappointed with my decision to stay at Krystal Grand Cancun is because they didn’t have anyone who spoke English to make my stay a little less complicated when asking questions. Also, I almost fell three different times in separate areas of the resort because of the rain and the slippery floors that are throughout the resort.
Holden, 3-night trip