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Krystal Urban Cancun & Beach Club

3.5 star property
Beach hotel with free beach shuttle, near Plaza Las Americas

Choose dates to view prices

In the heart of Downtown Cancun, Krystal Urban Cancun & Beach Club offers a vibrant retreat. Enjoy a drink at the poolside bar, savor a meal at Restaurante Aquamarina or unwind in the outdoor pool with sun loungers. With concierge services and meeting rooms nearby Plaza Las Americas and Plaza 28 are within easy reach.
VIP Access

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Pool
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Private beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free beach shuttle
  • Fitness center
  • Self parking
  • Pool bar
  • Room service
  • Business center
  • 9 meeting rooms

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Blackout drapes/curtains
  • Elevator
The current price is CNY659
CNY829 total
includes taxes & fees
Nov 25 - Nov 26

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(59 reviews)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(22 reviews)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access) | 1 bedroom, in-room safe, desk, laptop workspace

Krazy Non Refundable (Free Beach Club Access)

8.6 out of 10
Excellent
(44 reviews)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

7.4 out of 10
Good
(6 reviews)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

1 bedroom, in-room safe, desk, laptop workspace

Krazy King Non Refundable (Free Beach Club Access)

8.0 out of 10
Very good
(16 reviews)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500

What's nearby

  • Cancun Bullfight ring - 2 min walk - 0.2 km
  • Plaza Las Americas - 3 min walk - 0.3 km
  • Amerimed Hospital - 8 min walk - 0.7 km
  • Royal Yak Casino and Sports Book - 11 min walk - 1.0 km
  • Dubai Palace Casino - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive
  • Tulum Intl. Airport (TQO) - 145 min drive
  • Free beach shuttle

Restaurants

  • ‪Sushi San - ‬3 min walk
  • ‪The Italian Coffee Company - ‬3 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪Healthysh Kioskito - ‬3 min walk
  • ‪ARAVENEY - ‬1 min walk

About this property

Krystal Urban Cancun & Beach Club

When you stay at Krystal Urban Cancun & Beach Club, you'll be just a 5-minute drive from Plaza Las Americas and Puerto Cancun Marina Town Center. After visiting the fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights include an outdoor pool, a poolside bar, and a beach shuttle. The location and nearby shopping get good marks from fellow travelers.

At a glance

DONE

Hotel size

    • 246 rooms
    • Arranged over 16 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Secured uncovered onsite self parking (MXN 30 per day)
    • Wheelchair-accessible parking on site
DONE

Offsite

    • Free beach shuttle
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

What to do

  • Free beach shuttle
  • Private beach nearby

Working away

  • Business center
  • 9 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Free beach shuttle
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2009
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly cleaning products provided
  • Recycling

Special features

Dining

Restaurante Aquamarina - Onsite restaurant.
Lobby y Sushi Bar - This bar specializes in sushi. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 345 for adults and MXN 173 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Uncovered self parking costs MXN 30 per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Frequently asked questions

Does Krystal Urban Cancun & Beach Club offer free cancellation for a full refund?

Yes, Krystal Urban Cancun & Beach Club does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Urban Cancun & Beach Club?

Yes, there's an outdoor pool.

Are pets allowed at Krystal Urban Cancun & Beach Club?

Sorry, pets aren't allowed.

Is parking offered on site at Krystal Urban Cancun & Beach Club?

Yes. Self parking costs MXN 30 per day.

What are the check-in and check-out times at Krystal Urban Cancun & Beach Club?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Krystal Urban Cancun & Beach Club?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (13-min walk) and Dubai Palace Casino (16-min walk) are both nearby.

What is there to do at Krystal Urban Cancun & Beach Club and nearby?

Krystal Urban Cancun & Beach Club has an outdoor pool and a fitness center.

Are there restaurants at or near Krystal Urban Cancun & Beach Club?

Yes, Restaurante Aquamarina offers sushi.

Does Krystal Urban Cancun & Beach Club have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Krystal Urban Cancun & Beach Club like?

Krystal Urban Cancun & Beach Club is in Downtown Cancun, a short 5-minute walk from Plaza Las Americas and 13 minutes' walk from Royal Yak Casino and Sports Book. Travelers say this hotel is in a good location.

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Krystal Urban Cancun & Beach Club Reviews

Reviews

8.0

Very Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Restaurant
Breakfast
Lobby
View
Food
Shopping malls
Bed

What guests liked

  • The property's location offers easy access to many restaurants and dining options with good prices and a variety of food choices. (8 reviews)
  • The breakfast buffet offered a wide variety of food options and was worth every penny. (14 reviews)
  • The property offers convenient beach access and a free beach club pass with transportation to a beautiful beach. (8 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Room was clean and nicely appointed. Staff was very attentive and fluent English. Close to everything.
Mary, 1-night trip

10/10 Exceptional

Great time , clean rooms and friendly staff. Highly recommended. Thank you
Lydia, 3-night trip

10/10 Exceptional

Our stay in Cancún was amazing! The hotel had excellent service, a perfect location, a stunning pool, and incredible views. We truly enjoyed every moment.
Rosely, 1-night trip

8/10 Very good

The staff was friendly and helpful. The breakfast had good verity.
Michael, 4-night trip

10/10 Exceptional

Good place
Youngsik, 2-night trip

10/10 Exceptional

Great location!
Ricardo, 8-night trip

10/10 Exceptional

I recommend this hotel, good service, good location and has access to a second hotel in front of the beach
Mitchell, 5-night trip

10/10 Exceptional

Nice place but får from The main attractions
Mehmet, 1-night trip

6/10 Good

Very good location 👍 but the hotel already needs to upgrade some areas of hotel, add mini refrigerator at least to the rooms.
Malik, 10-night trip

6/10 Good

Location is worth it, service is unexpected
Al, 1-night trip

10/10 Exceptional

Good
Rosemary, 7-night trip

6/10 Good

not very informative at check in
Netta, 2-night trip

2/10 Poor

Bad smell

Room had a really bad smell to it
Tyler, 3-night trip

2/10 Poor

Very bad service
maria, 3-night trip

6/10 Good

Terrible service at the pool, no option to eat between 11:0@ am to 1:00 pm , no body take care of you for drinks or any other service, very disappointed
Hector, 2-night trip

4/10 Fair

The only good review is the buffet was pretty good but the fact the entry door to our room was broken and didn’t close unless pulled was sketchy. Our bathroom door was consistently locking us in and wouldn’t open. The sheets were stained as well as the towels.
kianie, 4-night trip

2/10 Poor

Poor hotel service and bad manners

I have stayed in this hotel in previous years and I have had no issues but it seems like the entire management has changed. I was very disappointed firstly when I requested for a late check out the lady at the desk was very rude, she had zero experience with customer service. Very abrupt and was speaking on top of me. I asked to speak to her duty manager to who she spoke to in Spanish without realising I understand Spanish who supported her and when I was complaining to him about her attitude he was telling me I can’t help you with a late check out. He failed to even ask what the issues was and just started defending his colleague and not possible for a late check out. I told him I no longer required a late check out after her poor behaviour and bad manners. To embarrass her before I left I told her just for our information I do understand Spanish to next time be careful around foreign people which she did feel ashamed off. The manager on duty really needs training on how to run a reception desk as he was equally as bad as her with dealing with customers checking in to hotel. The hotel has really gone down hill and they do not care about guest. Also when giving city tax make sure they give you correct change as they try and steal your money I had to ask for my change. The breakfast was poor, after requesting for milk and tea I had to wait until my eggs were cold. I have stayed in this hotel over the past 5 years under different management but I wouldn’t return. Regards
Habib, 1-night trip

4/10 Fair

Llegué a la primera habitación y olía a trapo mojado. La segunda olía a humor
Moises, 4-night trip

8/10 Very good

Es cómodo y personal amable.
Martha, 3-night trip

8/10 Very good

Chambre et salle de bain spacieuses.
Jean Luc, 2-night trip

10/10 Exceptional

Agradezco mucho la atención que tuvieron de un free upgrade de habitación ya que celebraba junto con mi esposa. Muy bonita habitación , la vista , todo estuvo excelente.
Araceli, 1-night trip

6/10 Good

On Hotels.com it states parking is free. Not true. They gave us the wrong room keys, the bellman used his universal keys to get us in, someone had their luggage in there. :-( it was someone else's room. Bad! We could not use handicap parking, cone in the way, we could not have access to pool towels, unless trade in ID at the front desk. Very inconvenient in a dripping wet bathing suit. Bad. unrepaired ceiling in hallway from rain damage
Robert, 3-night trip

2/10 Poor

Lo del.club de playa es una gran mentira se nos nego
Felix, 1-night trip

6/10 Good

Buen todo muy tranquilo
yazmin lucero, 2-night trip

8/10 Very good

Lot of good places to eat nearby . Hotel is ok
Sam, 4-night trip