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Krystal Urban Cancun & Beach Club

3.5 star property
Beach hotel with free beach shuttle, near Plaza Las Americas

Choose dates to view prices

In the heart of Downtown Cancun, Krystal Urban Cancun & Beach Club offers a vibrant retreat. Enjoy a drink at the poolside bar, savor a meal at Restaurante Aquamarina or unwind in the outdoor pool with sun loungers. With concierge services and meeting rooms nearby Plaza Las Americas and Plaza 28 are within easy reach.
VIP Access

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking available
  • Free WiFi
  • Air conditioning
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Private beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free beach shuttle
  • Fitness center
  • Self parking
  • Pool bar
  • Room service
  • Business center
  • 9 meeting rooms

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Espresso maker
  • Blackout drapes/curtains
The current price is CNY471
CNY604 total
includes taxes & fees
Jun 14 - Jun 15

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(61 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(25 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes

Krazy Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(56 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

7.8 out of 10
Good
(7 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Krazy King Non Refundable (Free Beach Club Access)

8.2 out of 10
Very good
(22 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500

What's nearby

  • Cancun Bullfight ring - 2 min walk - 0.2 km
  • Plaza Las Americas - 3 min walk - 0.3 km
  • Royal Yak Casino and Sports Book - 13 min walk - 1.1 km
  • Dubai Palace Casino - 14 min walk - 1.2 km
  • Las Palapas Park - 19 min walk - 1.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive
  • Tulum Intl. Airport (TQO) - 145 min drive
  • Free beach shuttle

Restaurants

  • ‪Arandanos - ‬4 min walk
  • ‪Nantai - ‬3 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪The Italian Coffee Company - ‬3 min walk
  • ‪Luna Rossa - ‬3 min walk

About this property

Krystal Urban Cancun & Beach Club

Krystal Urban Cancun & Beach Club puts you just a 5-minute drive from Plaza Las Americas and Puerto Cancun Marina Town Center. After visiting the fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights include an outdoor pool, a poolside bar, and a beach shuttle. The location and nearby shopping get good marks from fellow travelers.

At a glance

DONE

Hotel size

    • 246 rooms
    • Arranged over 16 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Secured uncovered onsite self parking (MXN 30 per day)
    • Wheelchair-accessible parking on site
DONE

Offsite

    • Free beach shuttle
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

What to do

  • Free beach shuttle
  • Private beach nearby

Working away

  • Business center
  • 9 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Free beach shuttle
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2009
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Espresso maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly cleaning products provided
  • Recycling

Special features

Dining

Restaurante Aquamarina - Onsite restaurant.
Lobby y Sushi Bar - This bar specializes in sushi. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 345 for adults and MXN 173 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Uncovered self parking costs MXN 30 per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

Property Registration Number 005-007-006588/2025

Also known as

Krystal Urban Cancun Hotel

Krystal Urban Hotel

Krystal Urban Cancun Centro Hotel

Krystal Urban Centro Hotel

Krystal Urban Centro

Hotel Krystal Urban Cancun Centro Cancun

Cancun Krystal Urban Cancun Centro Hotel

Hotel Krystal Urban Cancun Centro

Krystal Urban Cancun Centro Cancun

Krystal Urban Cancun

Krystal Urban Cancun Centro

Krystal Urban Cancun Centro

Krystal Urban Cancun & Cancun

Krystal Urban Cancun Beach Club

Krystal Urban Cancun & Beach Club Hotel

Krystal Urban Cancun & Beach Club Cancun

Krystal Urban Cancun & Beach Club Hotel Cancun

Frequently asked questions

Does Krystal Urban Cancun & Beach Club offer free cancellation for a full refund?

Yes, Krystal Urban Cancun & Beach Club does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Urban Cancun & Beach Club?

Yes, there's an outdoor pool.

Are pets allowed at Krystal Urban Cancun & Beach Club?

Sorry, pets aren't allowed.

Is parking offered on site at Krystal Urban Cancun & Beach Club?

Yes. Self parking costs MXN 30 per day.

What are the check-in and check-out times at Krystal Urban Cancun & Beach Club?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Krystal Urban Cancun & Beach Club?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (13-min walk) and Dubai Palace Casino (16-min walk) are both nearby.

What is there to do at Krystal Urban Cancun & Beach Club and nearby?

Krystal Urban Cancun & Beach Club has an outdoor pool and a fitness center.

Are there restaurants at or near Krystal Urban Cancun & Beach Club?

Yes, Restaurante Aquamarina offers sushi.

Does Krystal Urban Cancun & Beach Club have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Krystal Urban Cancun & Beach Club like?

Krystal Urban Cancun & Beach Club is in Downtown Cancun, a short 5-minute walk from Plaza Las Americas and 13 minutes' walk from Royal Yak Casino and Sports Book. Travelers say this hotel is in a good location.

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Reviews

Reviews

8.2

Very Good

8.2

Cleanliness

7.6

Amenities

8.0

Staff & service

7.8

Property conditions & facilities

Guest review summary

What guests liked

  • The property offers convenient access to a beautiful beach club with amenities and transportation. (12 reviews)
  • The breakfast buffet offered a wide variety of food options and was well worth the price. (16 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Location
Restaurant
Breakfast
Lobby
View
Food
Shopping malls
Bed

Reviews

Verified

10/10 Exceptional

Clean, great staff and good food.
valery, 3-night trip
Verified

10/10 Exceptional

Very happy with our stay here!! The staff was attentive and friendly. They were very polite and helpful. The beach club was very nice and we had a lot of fun there! The room was clean and the view was beautiful. I would definitely come and stay here again!
Moid, 7-night trip
Verified

8/10 Very good

The hotel was really clean! Staff was really friendly and very knowledgeable on things to do in the city. It’s located right next door to the mall and a lot of little restaurants
Brittany, 2-night trip
Verified

8/10 Very good

Very nice hotel, excellent staff. But could use more hot water, 2 mornings of our stay had cold shower!
Nettie Aganetha, 11-night trip
Verified

8/10 Very good

Room was clean and the views was amazing! Affordable also. Definitely recommend
Christian, 4-night trip
Verified

8/10 Very good

Great location, very nice hotel and great staff. But, honestly, their bedding really needs to be updated and I told them this: the mattress was hard as a rock and seemed old. But the rain head shower in the bathroom was amazing and all else was good. In spite of the above I would probably stay again.
Donald, 4-night trip
Verified

8/10 Very good

Access to beach club is a great perk. Breakfast buffet was complete. Location is convenient for visiting downtown.
Thiago, 6-night trip
Verified

10/10 Exceptional

great very clean
Naweed, 4-night trip
Verified

10/10 Exceptional

Staffs are so friendly
hyeji, 3-night trip
Verified

8/10 Very good

Very nice staff ! Rooms were clean.. staff helped out whenever I needed anything. Great location , near restaurants and mall.
Umer, 2-night trip
Verified

10/10 Exceptional

Great view.
Dominic, 1-night trip
Verified

10/10 Exceptional

Staff at front desk was super helpful. Spoke English very well. Wish I knew her name. And the room was nice with balcony. We had the PH so view was amazing.
Jose, 1-night trip
Verified

10/10 Exceptional

Great balcony view!
Max, 4-night trip
Verified

10/10 Exceptional

Staff was attentive, had a little problem with the room which was taken care of asap. Room was clean and nice.
Ale, 3-night trip
Verified

8/10 Very good

Many restaurants and the mall are a short walk away.
Zicheng, 1-night trip
Verified

10/10 Exceptional

So fresh so clean! Amazing location! BEST STAFF EVER
Tonalli, 1-night trip
Verified

10/10 Exceptional

Room was very clean and had an amazing view from the 10th floor plus we had access to the beach club with was a plus. Staff is very friendly and knowledgeable Will definitely stay again
Luis, 2-night trip
Verified

10/10 Exceptional

Great hotel for being downtown. Big and beautiful rooms. Great location.
Michele, 2-night trip
Verified

10/10 Exceptional

Balcony has a nice view of the city and ocean. The access to the beach club and proximity to the mall for shopping were the main reasons for selecting the Krystal Urban Cancun.
Dale, 5-night trip
Verified

10/10 Exceptional

All good! great location, nice terrace on room, nice view, clean, breakfast could be better but that's fine, well sorted and clean, dinners are great
Manuel, 3-night trip
Verified

8/10 Very good

THE BALCONY WAS PERFECT TO SEE SUNSETS
Hector, 3-night trip
Verified

10/10 Exceptional

Great location.
Miguel, 3-night trip
Verified

6/10 Good

Staff were very friendly. Room was good size but floors were dirty. Did not have a fridge which was inconvenient.
Partha, 1-night trip
Verified

10/10 Exceptional

Our stay in Cancún was amazing! The hotel had excellent service, a perfect location, a stunning pool, and incredible views. We truly enjoyed every moment.
Rosely, 1-night trip
Verified

10/10 Exceptional

Good location
Jacob, 1-night trip