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Hakone Suishoen

3.5 star property
Hotel with spa, near Hakone Kowakien Yunessun

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Photo gallery for Hakone Suishoen

Relax by the serene pool surrounded by lush greenery and a natural stone wall.
Traditional Japanese architecture with a serene entrance, flanked by trees and a pathway leading to the entrance.
Relax in a serene onsen room with a large soaking tub, a small table, and a cozy seating area.
Two large beds with white linens and dark brown throw pillows, a TV, and a comfortable sofa.
Enjoy a peaceful retreat on this balcony with a seating area overlooking a dense forest.
Nestled near Hakone Open Air Museum and Hakone Gora Park, Hakone Suishoen offers a serene escape. Relax in the indoor mineral hot spring (onsen), unwind on the tranquil garden or indulge in aromatherapy treatments. With free full breakfast, high-speed WiFi, and a 24-hour front desk at your disposal - previous guests rave about the helpful staff.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • 24/7 front desk
  • Non-smoking
  • Onsen

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Hot springs
  • Free train station drop-off
  • Sauna
  • Room service
  • Terrace
  • 24-hour front desk
  • Garden
  • Front-desk safe
  • Concierge services

For families (6)

  • Free cribs/infant beds
  • Refrigerator
  • Private bathroom
  • Private hot tub
  • Separate bathtub and shower
  • Television
The current price is CNY4,771
CNY5,262 total
Aug 24 - Aug 25

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Stylish Suite Twin

Relax in a stylish room with a large bed, sofa, and flat-screen TV.

Stylish Suite Twin

Highlights

Private hot tub
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
TV
Separate bathtub and shower
Hair dryer
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Comfort Suite Maisonette Twin

Relax in a spacious room with a large bed, wooden headboard, and a window offering a view of the outdoors.

Comfort Suite Maisonette Twin

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Private hot tub
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
TV
Separate bathtub and shower
Hair dryer
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Precious Suite King Double

Relax in a spacious room with a large bed, sofa, and natural views.

Precious Suite King Double

Highlights

Private hot tub
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
TV
Separate bathtub and shower
Hair dryer
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite Maisonette Twin

Two double beds with white linens and wooden headboards, a flat-screen TV, and a wooden nightstand with a lamp and phone.

Luxury Suite Maisonette Twin

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Private hot tub
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
TV
Separate bathtub and shower
Hair dryer
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Comfort Twin

Relax in a spacious room with a large bed, sofa, and desk, offering a view of the outdoors.

Comfort Twin

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Private hot tub
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
TV
Separate bathtub and shower
Hair dryer
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Luxury Suite Twin

Relax in a spacious room with a leather sofa, dining table, and large window offering a view of the outdoors, complete with a hammock and lush greenery.

Luxury Suite Twin

Highlights

Private hot tub
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
TV
Separate bathtub and shower
Hair dryer
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Precious Suite Twin

Two large beds with white linens and dark brown throw pillows, a TV, and a comfortable sofa.

Precious Suite Twin

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Private hot tub
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
TV
Separate bathtub and shower
Hair dryer
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Luxury Suite Maisonette King Double

Relax in a spacious room with a large bed, skylight, and seating area.

Luxury Suite Maisonette King Double

10.0 out of 10
Exceptional
(1 review)

Highlights

Private hot tub
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
TV
Separate bathtub and shower
Hair dryer
  • Sleeps 4
  • 1 Double Bed

Similar properties

Reception

Hakone Kowakien TEN-YU

  • Onsen
  • Spa
  • Free parking
  • Free WiFi
9.6 out of 10, Exceptional, 1,529 reviews
The price is CNY2,661
CNY3,235 total
Sep 4 - Sep 5
Hakone Kowakien TEN-YU
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About the neighborhood

Map
519-9 Kowakudani, Hakonemachi, Hakone, Kanagawa, 250-0406

What's nearby

  • Hakone Kowakien Yunessun - 3 min walk - 0.3 km
  • Hakone Open Air Museum - 11 min walk - 0.9 km
  • Hakone Gora Park - 14 min walk - 1.2 km
  • Hakone Shrine - 6 min drive - 7.3 km
  • Lake Ashi - 7 min drive - 7.6 km

Getting around

  • Haneda Airport (HND) - 101 min drive
  • Narita Intl. Airport (NRT) - 158 min drive
  • Hakone Ohiradai Station - 5 min drive
  • Hakone Gora Station - 18 min walk
  • Hakone Miyanoshita Station - 27 min walk
  • Kowakidani Station - 12 min walk
  • Free train station drop-off

Restaurants

  • ‪The Hakone Open-Air Museum Café - ‬17 min walk
  • ‪GORA BREWERY & GRILL - ‬18 min walk
  • ‪手打ち蕎麦金春 - ‬9 min walk
  • ‪ラウンジ花影 - ‬15 min walk
  • ‪箱根飲茶楼 - ‬11 min walk

About this property

Hakone Suishoen

Hakone Suishoen puts you in a great location, within a 15-minute walk of Hakone Kowakien Yunessun and Hakone Open Air Museum. You can grab a bite to eat at the restaurant and visit the spa to be pampered with facials or aromatherapy. Other highlights include a bar/lounge, a sauna, and a terrace. Fellow travelers say great things about the helpful staff. The property is just a short walk to public transportation: Kowakidani Station is 12 minutes away.

Languages

Japanese

At a glance

DONE

Hotel size

    • 23 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Half Board meals are not included in the Half Board rate for children age 12 and younger. Guests may bring their own food for children age 12 and younger, or pay for their meals at the property.
    • Japanese futons are provided based on the number of adults in the reservation.
    • Guests booked in Half Board rates must check-in by 7 PM to receive dinner.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Free train station drop-off
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 8:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service

What to do

  • Hot springs

Services

  • 24-hour front desk
  • Concierge services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Private hot tub

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). There are hot springs on site.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

Children & extra beds

  • Rollaway beds are available for an additional charge

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property does not have elevators.
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Guests with tattoos are not able to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Hakone-Suishoen
Hakone Suishoen Hotel
Hakone Suishoen Hakone
Hakone Suishoen Hotel Hakone

Frequently asked questions

Does Hakone Suishoen offer free cancellation for a full refund?

Yes, Hakone Suishoen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hakone Suishoen?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hakone Suishoen?

Yes, there's free self parking.

What are the check-in and check-out times at Hakone Suishoen?

You can check in starting at 3 PM. Check-out time is 11 AM.

What is there to do at Hakone Suishoen and nearby?

Onsite recreation at Hakone Suishoen includes hot springs. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a garden.

Are there restaurants at or near Hakone Suishoen?

Yes, there's an onsite restaurant.

Does Hakone Suishoen have rooms with private hot tubs?

Yes, each room has a private hot tub and a deep soaking bathtub.

What's the area around Hakone Suishoen like?

Hakone Suishoen is a short 7-minute walk from Hakone Kowakien Yunessun and 12 minutes' walk from Hakone Open Air Museum.

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Hakone Suishoen Reviews

Reviews

9.8

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

Food
Service staff
Room
Breakfast
Trip

What guests liked

  • The Japanese breakfast was consistently described as the best ever experienced. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

the room was wonderful,large with great bed and all the comforts dining was terrific warm atmosphere in the bar with a great bartender
janice, 2-night trip

10/10 Excellent

This was an amazing onsen and the staff were amazing. Meals were delicious and room was spacious, clean, and very comfortable. Highly recommend for either a weekend getaway or extended trip!
Andrew, 1-night trip

10/10 Excellent

Staff, environment, services, food everything is excellent
Can Biao, 1-night trip

10/10 Excellent

Loved the service, amazing food and beautiful grounds!
Tyler, 1-night trip

10/10 Excellent

Quality stay with clean spacious room, great food and nice private and public onsen baths
Ike, 1-night trip

10/10 Excellent

Very cosy, excellent food
Alexander Ho, 2-night trip

10/10 Excellent

Everything was excellent
jeffrey, 1-night trip

10/10 Excellent

Enjoy the stay here! Super friendly staff and love the beautiful heritage of the hotel.
Yimin, 1-night trip

8/10 Good

Food is good and staff friendly. In-room onsen is well maintained and clean
Eng Wah Tony, 1-night trip

10/10 Excellent

Incredible Ryokan experience. Probably one of the best lodging/dining experiences we’ve had as a family. Highly recommended.
Sung, 1-night trip

10/10 Excellent

Worth every single yen.
Kevin, 1-night trip

10/10 Excellent

Great staff.
Lorne, 1-night trip

10/10 Excellent

Service and food were excellent. The staff went out of their way to accommodate us.
Michele, 1-night trip

10/10 Excellent

We felt pampered the whole time! The multi-course meals were outstanding and it was special being served our food in a private room at the restaurant. Our room was spacious and comfortable. Overall I would highly recommend this ryokan experience.
Sharon, 2-night trip

10/10 Excellent

Beautiful
Sanjuanita, 2-night trip

10/10 Excellent

Truly incredible experience from start to finish. Service first class, food impeccable and room and grounds picture-perfect. Cannot wait to return.
Nena, 1-night trip

10/10 Excellent

Such a treat to get to stay at this amazing property. We particularly enjoyed the private onsen experience and the kaiseki dinner and both the Japanese & Western breakfasts. The service was impeccable, from the restaurant staff to the front desk to the drivers who shuttled us to and from the closest train station. The property is quite close to Gora where the Open Air Museum is located and the Gora station funicular.
Nicole, 2-night trip

10/10 Excellent

Amazing ryokan stay in Hakone with private onsen. The rooms were spacious and comfortable. Breakfast and dinner were some of the best food we’ve had in Japan. Kimonos were provided to wear for meals. All the staff are super friendly and service was top notch.
Cindy, 2-night trip

10/10 Excellent

Beautiful hotel, but it was a bit of a walk from the bus station if you’re going into Hakone. Be sure to call the hotel to have a shuttle pick you up from the nearest shuttle stop, which is down the hill from the property. Stuff that was super nice although they didn’t know too much about the tourist bus lines-recommend getting a hug Kone 1 to 3 day pass if you’re staying longer. Property is beautiful, great Japanese breakfast and dinners. They really take care of you – amenities are great in the room, especially with the private onsen. Prices were higher than most because we went during early cherry blossom season. it is like a seven minute walk slightly uphill towards the major bus stop for the tourist attractions. Overall, we had a great experience to stay there – either did not see many children and noise level was kept to a minimum. Definitely would love to stay here again for a romantic getaway.
Leeling, 2-night trip

10/10 Excellent

Hakone Suishoen is an outstanding ryokan and one of our favorite places in the world to stay. From the highly attentive staff to the gorgeous room (with it's own private onsen) and the unforgettable 8-course gourmet dinner in the beautiful restaurant, we could not have loved our time there more. We were very sorry to leave and hope to return one day.
Margaret W, 2-night trip

10/10 Excellent

most wonderful and authentic inn in japan...

it was the most memorable stay. best food served individually with someone catering to us all the time. very authentic beautifully prepared food. teppan yaki was also superb. we got lucky for some one cancelled... the only problem was 20 stairs to the bed room and the private hot spring. we are voth 70s and was overwhelming first....i think i forgot my clothe in the shower room...is there any way i can get it? it even snowed and though it was freezing cold, someones from hawaii enjoyed it as a bonus. hope to visit again and stay longer next time...TANK YOU, ALL...
MARI, 2-night trip

4/10 Poor

Overall beautiful property and amazing food but have to take few stars off due to service discrepancy for a 5 start hotel. -1 star for lacking international phone number that we could communicate pick-up time change when bus schedule delayed. -1 star because we ask for ice deliver to our room at lobby and ice never came. -1 start for my hair oil disappear after room cleaning.
Pearl, 2-night trip

10/10 Excellent

We had such an incredible stay at Hakone Suishoen. This was the highlight of our two week trip in Japan. I highly recommend staying here while in Hakone. From the moment you arrive staff are attentive and welcoming. The rooms are beautifully decorated and all the amenities you could possibly need are provided (nespresso coffee, a fridge stocked with drinks/light snacks, pajamas, slippers, traditional Japanese robes (we loved these!), and high quality toiletries). The private onsen was wonderful, clean, and private. The grounds of the hotel are beautiful (pictures can't do it justice!). You are served breakfast and dinner daily (you have the choice of a Western or Japanese breakfast but dinner is only Japanese). All of the food was delicious and felt "Michelin star" worthy. We booked massages and the pricing was fair for the quality and duration. We highly recommend Hakone Suishoen and hope to be back one day!
Sarah Victoria, 2-night trip

6/10 Okay

No gym
Cynthia, 2-night trip

10/10 Excellent

Maia, 1-night trip