The resort is quiet, clean and a great place to relax. We really loved the hotel but it fell short in service and amenities.
PROS:
-Very clean
-Quiet and relaxing atmosphere
-Tasty food and drinks
-Decorated room for wifes birthday
CONS:
-At check in the front desk walked us to our suite, when we got there, someones empty drink cups were left on our patio set, to my surprise staff member just left them there, nobody collected them until the next day.
-Very poor wifi.
-First 24 hours our hot water did not work
-Front desk is supposed to be open until 11pm but good luck finding someone to help you after 9pm.
-Restaurant closes at 10:00pm but stops serving at 9:30pm even though the hotel claims they serve until 10:00pm.
-No phone or tv in the room
-Since there is no phone to call the front desk, they ask you to use whatsapp to communicate with the hotel, sometimes we did not receive a response for as long as 10 hours.
-Restaurant service slow
-Hotel offers complimentary coffee delivered to room in morning at requested time. Consistently delivered at wrong time by over 40 mins.
-One night we were heading out to dinner and discovered their maintenance person who was varnishing the fence in the parking lot had dripped varnish all over our rental vehicle. When I brought it to his attention, no apology was offered, he just handed me wet rag to clean it. I am lucky I got there while it was wet.
-Our patio daybed is covered in palm tree debris every morning, nobody cleans it.
