Hotels in Palomino Area

"I recently stayed at Excalibur Hotel & Casino for four days, and the standout part of my experience was the bell desk team. Andy, the bell captain, was exceptional. He and the staff were consistently kind, courteous, professional, and genuinely helpful. They went above and beyond whenever I needed assistance and made me feel welcomed throughout my stay. Unfortunately, the front desk experience did not match the level of service provided by the bell desk. There seems to be room for improvement in how guests are spoken to, as some interactions came across as unfriendly and lacking hospitality. Overall, the bell desk staff helped make the stay a positive one, and Andy deserves recognition for his outstanding customer service"

"The ac in our room 31059 didn't work"

"Bottom line: hotel is barely average and sinking fast. Seems ownership is content collecting fees on a dying niche hotel sadly."

"Bedsheets in district 3 were poor quality. Comforter was thin too. Requested two blankets (one for each bed) and was told they’re limiting their distribution and only gave us one. Even that was poor quality. Outside of that, we loved the location, casino, dining options, etc."

"Great hotel with great pricing"

"Comfortable, clean and great staff. "

"Hotel had great amenities and was very clean. Great location!"

"Check room for cleanliness, lots of mold in shower. Pool area great with lots of relaxing areas!"

"I felt everything's a challenge. You have to pay for a k-cup of coffee in your room. If you're lucky enough to have a coffee maker in your room. The room was decent in the re-habbed tower. Very stinky smokey. Bought a $15 bottle of wine from the gift shop for $54.00. Housekeeping never came."