Kanawha County Hotels

"The room was clean and the staff was kind. As 79 year olds, we were disappointed not having a bell hop or comparable aide. My husband uses an electric scooter and we usually enjoy someone assisting me assemble it and helping with our luggage. When my husband tried to help me, he fell in front of your hotel and needed help getting up. His back was wrenched as he was helped up by an employee. He cut his knee and his arm and was attended to by staff. We had been traveling for a while so had more "stuff" than usual. There were only three luggage racks, so had to wait for availability. When leaving, a nice young man who used to bell hop there kindly helped me carry the luggage from the room to the car. That should be standard practice for your "resort", not just the extra kindness of an employee forced to "add-on" to his duties. We were also surprised at the almost double price for a Saturday stay versus the rest of the week. We have always had a free room at the Belltera Resort in Indiana, considering the $ we spend at the casino. The breakfast wss good, but the eggs were cold. The casino had a lively atmosphere and although we lost, we had some fun wins along the way."

"Clean property. Friendly staff. Great location."

"Yes i loved staying there"

"Sink was broken and tub had cracks in it. TV was old and not up to date, phone in room did not work. Hotel is not easy to find with google maps. They charged another 50.00 refundable fee for room damages on top of the 71.00 for the night. The room was not worth 71.00. Staff was friendly but area is not a great area. Lot of nosie and stomping upstairs and barely sleep."

"Breakfast and stay was awesome, hot tub wasn't hot just warm."

"Overall was what I expected from a 3 star hotel. Only issue I had is the toilets were very low... like 12-14 inches. Other than that, room was clean, breakfast was fine, etc."

"The lobby was nice but our room was very rundown. Mold on ceiling in bathroom and there was a wood shelf next to the shower that looked like they got from a thrift shop and it was in very bad condition. Faucet in bathroom was not installed correctly and was hard to turn off. Very disappointed. Definitely needs some room updates!"

"Enjoyed"

"My room was clean. I did have a heating issue but staff were quick to remedy this."