Improvement District No. 9 Hotels

"Property was easy to find with parking right outside our room. Double bunk beds a novelty but also clean and comfortable. Plenty of fresh towels and toiletries provided in bathroom. Good shower over bath and mat provided to prevent slipping. Well sized room with coffee machine and fridge though we didnt need them on this stay. Check in and out v easy. Ice machine available too."

"Located at the opposite end, away from the shops and restaurants, but still walking distance. Clean and quiet. Not very flexible with late checkouts. I love the shampoo and soap from Rocky Mountain Soap Co. Love the mountain view from our balcony. "

"Breakfast at Chili 's was delicious and great value dor rhe money. The room was small and showed its age from wear marks on the doors and furniture down to the peeling wallpaper in the bathroom. The grotto was deceptively small and nothing more than a hangout to drink even though there are signs stating no alcohol was permitted. The floor was disgustingly dirty. This is not a place I would recommend or ever stay again. It is not worth the rates that are charged."

"Great stay"

"Staff were incredibly friendly & helpful, from the checkin person to the room cleaners. If youre hiking with snow on the ground, you can rent microspikes & hiking poles at the concierge desk (very helpful if you want to hike fast on hard packed snow). There are nice quiet places to sit with good views on 1st floor near Fitness Center. Would be helpful to put the Fitness Center on the elevator buttons, otherwise a little tricky to find. Also please add a foam roller or 2 to Fitness Center."

"Kitchen was fully stocked. Couch is not comfortable but the beds were good. Bit outdated but served our needs. "

"It was okay"

"Everything was absolutely perfect!"

"We had a good experience at Banff Park Lodge. They are undergoing rennovations, which didn't impact our stay very much. The room itself was spacious and modern. I think there might be some undone improvements at this time (i.e. Countertop at the room entryway), but that didn't affect our experience. I look forward to finer touches in the future, like artwork on the walls and such. We took advantage of the pool and had a drink at the bar. It was nice! There were two issues to note, however. Firstly, the onsite parking requires driving through a tight back alleyway to get to the garage door entry at this time due to construction. The road is not well maintained (i.e. Potholes and bumpy). Secondly, the front desk was messaging us through WhatsApp during the stay. This was very convenient to ask questions and make requests. On check-out day, I received and responded to their reminder about the check-out time, which they also confirmed recieving my reply. However, 1 hour before check-out, we got an aggressive knock on the door to remind us about the check-out time again. It caught us by surprise because of how loud it was, and also felt redundant. Better internal communication could have prevented this and made our experience better, especially at the very end of our otherwise great experience."