案件提供的是飯店地址不是公寓地址,原以為是飯店管理的公寓套房,check in時才得知是私人出租的公寓,原本約好的時間沒有人來check in, 打了多通點
電話也沒有人接,透過國際電話打回hotels.com客服才轉接到業主。前後等了超過30分鐘,業主還回覆是大樓太高有42層電梯很慢然後手邊還有其他客人,所以遲到,真的很令人傻眼的回答。
入住7天6夜有5天冷氣都在漏水,請業主來維修也都草草了事,浴室排水孔阻塞,小廚房洗手槽也漏水,隔音也很差,這是住過最糟糕的一次經驗,真心不推薦這間套房。
HSINTA
HSINTA,6 晚行程
Hotels.com真实住客点评
6/10 好
2021 年 5 月 29 日
Swiss garden residence
It’s affordable price and have a nice view. But don’t expect perfect condition. Just a normal house at bukit bintang under the name of “swiss garden”. For a shortstay and with low budget is a good choice. But for more than 2 days I don’t recommend. Have a hidden charge rm15/day for cleaning service and parking rm10/day. For someone particular about cleanliness, its not the place. Cleanliness poor and house in fair condition.
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2021 年 5 月 7 日
Yogendra
Yogendra,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2021 年 3 月 26 日
Norizan
Norizan,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2021 年 3 月 14 日
Norlina
Norlina,3 晚行程
Hotels.com真实住客点评
8/10 很好
2020 年 11 月 30 日
Cleanes 3 to 10
Please clean before give to guest coz i can feel my feet walk on dusk on floor that turn my feet to dirty and turn to black...and wifi cannot use!! Batch tub canot use because canot close the hole...
Akula
Akula,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2020 年 11 月 30 日
Noisy neighbours but very spacious short break
Upstairs party all night long. Too noisy to sleep. Very spacious and clean. With all cooking facilities . Washing machine and fridge. Good for small family. Enjoyed the stay apart from the noise from upstairs
Kee
Kee,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2020 年 3 月 26 日
David
David,2 晚行程
Hotels.com真实住客点评
2/10 很差
2020 年 2 月 24 日
Arrived at the property around midnight due to late arrival of my flight. By the time I was ready for bed, I opened the bed cover, and found a cockroach IN THE BED!
Sayem took no accountability when notified about the roach and said he "compromised with Expedia" to offer me another room the following night. He stated that it was a new room and that I was the first guest. (Even if it's a "new room", it doesn't mean it's CLEAN! It was definitely NOT new) I even sent him a video of the cockroach in the bed and he still stood ground not to compensate for my stay.
I forfeited my second night and stayed at another hotel. This property is NOT a 4 star as advertised.
I would NOT recommend this property. If you end up staying at any units under Sayem's management, I would highly suggest you to reconsider your stay at another property.
April
April,2 晚行程
Expedia真实住客点评
10/10 绝佳
2019 年 12 月 11 日
LEE
LEE,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2019 年 12 月 1 日
It was Good.
Zulfiqar
Zulfiqar,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2019 年 10 月 23 日
Bee See
Bee See,2 晚行程
Hotels.com真实住客点评
2/10 很差
2019 年 8 月 24 日
The property is not well maintained. Smelly kitchen cabinet. Hot shower not working.
Moon
Moon,1 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2019 年 6 月 21 日
Sayem's service was excellent.very helpful
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 6 月 15 日
5 days in the flat
compare to the last comment, the bathroom is ok: face lotion, towels, shampoo, shower cream, hair dryer, toothbrush and toothpaste ok
The TV is ok as there is Fox movie and HBO but not in Full HD.
The kitchen : there is pan, sauce pan, plate, fork, boiler etc... for several person
Jonathan
Jonathan,4 晚浪漫旅行
Hotels.com真实住客点评
2/10 很差
2019 年 3 月 9 日
Totally don't like, no shampoo, no face lotion. No hair dryer, not small towel, electricity plug loose. Toilet flush stuck. Television blur not clear.