Hotel is a little outdated. We did have a nice time and room was spacious but property felt overcrowded and stuffy.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 27 日
Go elsewhere!!!
This hotel is mediocre at best. It desperately needs a refresh everywhere in the hotel but especially the villas. They are musty and smell horrible. The worst part about this hotel is waiting long periods of time to get a ride to the beach down the long boardwalk ( they claim it is a 5 min walk but not true) What they don't mention is that it is a shared public beach and you have to wait an hour standing in the hot sun for a shared ride back to hotel or main parking lot for public. With all the resort fees, you do not feel like you are staying in a resort at all. I tried several times to contact management but they do not call back and are unprofessional. When I finally got one ( she was actually very nice and finally accommodating after having to contact several times hours apart to remind) she offered $150 credit for room problems towards resort that you don't want to eat at anyways because food is so awful everywhere there.
真实旅客
5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Mariano’s Mudslide is magnifique!
Lovely respite with an adult pool and pool deck bar with great mudslides.
Therese
Therese,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 20 日
Attention to detail lacking.
I have stayed at the Naples Grand many times over more than two decades. I like staying in the casitas that are separate from the main hotel. The condition was quite worn down this time. The tub was peeling and water stopper did not work. Check in desk clerk offered us no assistance with luggage for a second floor stay. Hotel was not quite up to its normal Grande experience.
KATY
KATY,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Very clean.
The staff was pleasant and helpful
Donald
Donald,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 9 日
My 9th Stay at Naples Grande
This was easily my 9th stay at The Naples Grand. I love the place. The restaurant options on site are all very good. Admittedly I do ask for a room at the end of the hall, but I have never heard ANY noises that were invasive.
There's a boardwalk that is a lovely walk down to the beach .... and there is the option to take an electric cart down to the beach. There's a simple restaurant at the beach and beach chairs and umbrellas. Running downstairs for a really good breakfast is a lovely convenience within the hotel.
William
William,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 6 日
Jill
Jill,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 3 日
Fadi
Fadi,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 3 日
Not the first time staying at Naples Grande
Had an enjoyable time staff is very very friendly amenities are great very clean. Will be coming back at the end of April again with the kids.
Love the Protein Bars !
Michael
Michael,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 1 日
Nowhere to go .... and no need to leave
Fantastic stay. The property was short of nothing. We never had to leave.
Stu
Stu,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 31 日
Daniel
Daniel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Paul
Paul,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 30 日
John
John,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 30 日
raquel
raquel,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 30 日
Great resort, dated rooms.
The resort is great, but the rooms are extremely dated. Clean..but dated. Had to switch room due to lights and fan in bathroom not working. Rooms need a facelift. Overall, very good time with family.
Brian
Brian,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 29 日
Needing a desperate update
The hotel has so much potential annd in need of a major update. our room was very much in need of remodeling. It was very run down. sliding doors to balcony were very old and hard to open and close.
Drapes in room were ripped and dirty. Carpet was snagged and dirty. The rooms over all are in dire need of updating.
The adult pool was getting shabby and definitely in need of up keeping. We were told that the hotel is planning on a remodel starting in May of this year. Cost of our room
Per night did not reflect on the condition of the room.
Maria
Maria,5 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 29 日
cockroach In the villas- no in room breakfast
We booked the Villas as we were celebrating our 20yr anniversary. Our goal was to wake up late, get breakfast room service as the picture in the villa. For our surprise the hotel doesn’t offer breakfast in room. We had to wake up early to walk to the hotel restaurant to have breakfast. The only reason we prepaid breakfast was because the false advertisement of breakfast in the villa patio.
Then my wife found 2 cockroach the first night in the villa. She couldn’t sleep. Next day she asked the manager for another room. Villas were full. We ended in a basic room in the main hotel. Because we booked through Hotel.com the price difference were credited to us to consume at the hotel. Now we have to consume in the hotel during the entire stay to use the credit.
We ended loosing money from the downgrade plus from prepaid breakfast.
Angel
Angel,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 28 日
clara
clara,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 26 日
Naples Getaway
Excellent desk staff and very good restaurant service. The restaurant menus are limited. No key lime pie in a South Florida resort? No servers on the beach. The property needs to be updated with new bathrooms in guest rooms. Otherwise very good.
Terry
Terry,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Everything was fine except the actual check in, where the agent was terrible. Nothing worse than checking into an expensive hotel and have a horrendous agent check you in.