The check-in experience is not very good, the hygiene is terrible.After checking out, I found that my card had been deducted twice inexplicably, for two accommodation fees, two parking fees, and two pet accommodation fees. I hope the hotel can give a reasonable explanation.
Yuqing
Yuqing,1 晚结伴旅行
Expedia真实住客点评
6/10 好
2025 年 7 月 27 日
Okay, but Not Great
The hotel is older, a little run down and not the cleanest. Some rooms smell of stale smoke. 2 out of 3 elevators work. Didn’t get to eat the breakfast buffet, the lines were too long. Kids enjoyed the pool, closes at 9pm though.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 27 日
Not Good
Brought my 15 month old daughter to the pool and it was closed for maintenance. I didn’t have butter for my toast or milk for my breakfast. Our Room TV was busted. Bed sheets were stained that were probably not changed from the night before. 1 elevator was broken causing customers to take the stairs.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Kristy
Kristy,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 21 日
Troy
Troy,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 20 日
Bedbugs, musty smell
Marty
Marty,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 19 日
KC visit
The entire staff was friendly and professional. Every one we had contact with was super.
The breakfast food was delicious.
The hotel was very busy that Saturday so it was very difficult when there was only one elevator working for 12 floors. They were repaired by the next day.
The busy day also made the hotel loud and hectic. Not relaxing.
There was loud street noise outside due to drag racing, and the location of the fire department 2 blocks away.
There were dirty dishes in the alcove where the ice machine was the entirety of our stay. Pretty disgusting.
The rooms need updating- they are worn.
The location was convienient for visiting the museum and was within walking distance to the plaza where we had dinner. There was a park across the street where we took walks too.
Lori
Lori,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 18 日
I have been staying in Embassy Suites across the nation for almost 40 years. This one is showing its age. It is without a doubt the worst one I have stayed at. Many spots in the carpet throughout the hotel are worn out or soiled. Stayed in a premium room. Did not really observe any difference between it and a regular suite. 3 k-cups would be the only thing considered premium about it. The curfew for the pool, although I agree that one is necessary, is way too early. 10 would be better. Felt like I was watched over like a child to get out. Breakfast was picked up and cleared out before 9:30. Fortunately, I went earlier. Observed some that were not able to get much. It just felt like a run down Hampton Inn.
Ricky
Ricky,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 17 日
Damian
Damian,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 17 日
Very loud and the pool was closed on day 2
We went for the hot tub. Unfortunately, the entire pool area was closed for the second day/night of our stay. We had to change rooms because the people next to us were up and loud until 3am, and we were told WE had to move all of our things quickly. It’s a pretty hotel, but I wouldn’t stay there again on a weekend. Overland Park area was much more our speed.
Lisa
Lisa,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 14 日
Little Outdated
The place is a little outdated. We waited several hours to get a blanket and asked multiple times. The elevator is super slow it’s faster to take the stairs. But when we did take the stairs our door to our level was broken so we had to walk up to another floor to get in. The fridge was broke and when we woke up there was water all over the floor. The kitchen and bathroom water leaked all night. Someone said they would come to fix it but never did. There was no towels in pool area and when they brought us some they were hand towels which were way to small to dry off with.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 14 日
Dominque
Dominque,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 14 日
I had to be relocated to another room because the hot water and A/C were not working properly. The 2nd room was OK,except the A/C was too noisy. The smoke alarm was hanging off the wall, a bathroom switch was mounted crooked, the lobby was not very cool.
James
James,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 14 日
broken elevators
The largest area of concern was the fact that 2 of the 3 elevators were not working. With a busy weekend this typically meant 10-15 min waits to be able to get to the upper floors. While we were able bodied and able to go up the 10-12 flights of stairs. Many in the hotel were not. Would not stay here again.
真实旅客
1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 14 日
Pry stay somewhere else next time
We got there a few minutes after check-in so we didn’t get any drink coupons. Literally two min too late. Only one elevator worked so we were upstairs for over 45 minutes waiting for an elevator to go down because we were on the 12th floor so we also didn’t get to eat any breakfast so we had absolutely no perks there was mold in the shower. The water took forever to get cold things really need to get updated in this hotel. There are people I overheard saying they were almost gonna miss their flight because of the elevator problem I don’t know why this is not being addressed.
Jeff
Jeff,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 13 日
darin
darin,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 10 日
Nice But Dated
Front desk employees very helpful… They are working with what they have. Hotel gorgeous but rooms/carpet/furniture are dated and in need of an update… Had to change rooms at check-in because something triggered my allergies.
JP
JP,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 10 日
Traci
Traci,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 7 日
Average
Overall, an average experience. Nothing exceeded expectations, and unfortunately a few fell short. I stayed in room 716 and the wardrobe doors were uneven. The doors were functional, however the exterior in lackluster condition shake the expectations of the rest of the stay. Not to mention the wardrobe was crowded with other miscellaneous things that had to be removed to make room for my items. I feel as though some of those items could have had a home elsewhere.
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 6 日
The hotel was very nice. The only complaint that I have is regarding the hotel gym/exercise room. There were 2 treadmills One of the treadmills was broken
Timothy
Timothy,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 1 日
Damon
Damon,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 29 日
Patrick
Patrick,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Love the Embassy Suits, The two room layout is very comfortable. The breakfast is the best in the business, full buffet and cook to order eggs, pancakes and omits. I never make happy hour but they even give you free drinks and snacks. This is a great hotel.
Justin
Justin,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
All in all the kids really enjoyed the visit. They had fun at the hotel and enjoyed walking the area. Not so much at night because there was some gang members yelling at my kids and scared them.