So, we booked this hotel for a stopover, however, without being advised of such and not realising until the following morning (we arrived very late) we had actually been taken to a different hotel so this is the one I’m reviewing! We had arranged a taxi to collect us to take us to our next destination and it was while waiting I suddenly realised that it was in fact not where we were supposed to be! Spoke to the guy at the hotel who explained that we couldn’t stay at the hotel we had booked so were taken there, he was very helpful though in that he contacted our driver to get him to collect us, albeit an exchange on the freeway!
Carole
1 晚结伴旅行
6/10
Convenient distance to airport. Stayed for one night.
Power sockets are very loose and rooms are not renovated.
HTUT
1 晚浪漫旅行
2/10
I book with expedia before and it got worth .last time they promis refund never got .this time same story pic on web was completely different. The place very unpleasant dirty smell and big disappoint .next i work with another company
david
3 晚行程
2/10
Cant find the hotel is under renovation your phone is not working cant find the hotel i rent grab and taxi drop me same place hotel undeŕ renovation.
Valentino
1 晚浪漫旅行
6/10
The hotel was difficult to find and the neighborhood was not easy to find restaurants nor bars, but the staff were great and very helpful.
Todd
1 晚行程
8/10
Only 3km from the airport for a reasonable price
Frederick
1 晚浪漫旅行
10/10
I stayed at this location before flying out of Hanoi. The room was clean, the AC was cold, and the staff was very friendly. The next time I am there, I’ll be back!
Douglas
1 晚商务旅行
2/10
This hotek does not exist .It is a building siteI contacted Hotels.com yesterday to tell you this with photo but the complaint got back to me with .I would like a refund.
真实旅客
1 晚行程
8/10
Very convenient for early morning flight. responsive host and included taxi to airport made this a hassle free stay
KIMBERLY
1 晚行程
2/10
This hotel we booked does not exist surprisingly!
Please return our money already paid.
Tomonari
1 晚商务旅行
2/10
Vitaliy
1 晚行程
2/10
Anne
1 晚行程
10/10
I really liked the location. A very busy intersection and fun to watch all the scooters. Cool area to walk.
James
1 晚行程
8/10
The room was spacious. The location was not easy to find. Took two taxi drivers but still ended up with the wrong hotel.
Albert
1 晚家庭旅行
2/10
jonathan
1 晚行程
2/10
Kevin
1 晚行程
2/10
Notre taxi ne trouvait pas l’adresse, du coup il nous a envoyer dans un autre hôtel a côté de l’endroit où nous nous trouvions , sauf que l’hôtel en question était carrément deux ou trois niveaux en dessous sans le petit déjeuner prévu etc…
Jocelyn
1 晚行程
2/10
I made a reservation of this hotel but the entrance doors were closed and nobody was seen at the reception. The neighbourhood residents helped me and found out that the owner has changed. I was told that the owner would come to see me in ten minutes but he/she didn't appear. I gave up and found another hotel nearby and paid for an overnight stay. The hotel was neither convenient nor friendly. Why did they accept my reservation first of all??
YOSHIKAZU
1 晚商务旅行
8/10
Tekie
17 晚行程
8/10
真实旅客
1 晚家庭旅行
10/10
Matthew
1 晚行程
8/10
I had a super early flight so decided to stay close to the airport on my final day - this place was great for that purpose. The staff was friendly and helpful. He set everything up for my 5 am car pick up to the airport. The room was spacious and clean. There was a lot of noise coming from outside so if you are light sleeper like me, you may have some issues with sleeping - music, cars, chickens, etc. It's a good place to stay if you need to be close to the airport but wouldn't recommend it as your main stay during your trip - not a lot going on in the surrounding area.
Kyung
1 晚浪漫旅行
2/10
You refused to allow me to check in. Even though I showed you my booking confirmation and they agreed in was the right hotel. Whoever I dealt with last night couldn’t speak any English besides telling saying “no booking, no booking” while waving his finger in my face. I believe your hotel is a scam. Instead of trying to help me, you had a group of your friends in the lobby, laughing at me because I was struggling to communicate even through translator. I would not recommend your hotel to anybody. I filed a claim against you to Expedia and to my credit card company. THIS HOTEL IS A SCAM!! I was rufused check in even after showing him my booking confirmation and using a translator app. DO NOT STAY HERE! You might show up and they wouldn’t check you in or help you.. they’ll just scream at you “no booking no booking!!”