We didn't have a good experience at the hotel. It wasn't upto the mark for a 5 star hotel. The housekeeping was bad, we asked them to clean the room while we were out for hours but when we came back all they did was clean the bed and put the pillows back. Waste basket wasn't cleared, the floor wasn't vacuumed. The good thing was everything was close by, Nathan Phillips, Dundas Square, Trinity Square etc. All I would say is it is nowhere close to a five star hotel, only the lobby appeared to be five star and one more thing, expect to wait in the lobby for someone to assist you if you are arriving after 7 or 8 in the evening. Some times you would find the check in kiosks empty with not a single soul.