The food is not fresh. The hotel’s soundproofing is terrible. The child next door cries every day at 5 a.m., waking me up. The hotel has no rooms available for me to switch. The room’s cleanliness is poor. The ice tongs are moldy, and the chair is dirty.
FENG
FENG,3 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 11 月 27 日
Not enough fun
Ray
Ray,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2024 年 11 月 17 日
MeiXian
MeiXian,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 6 日
g ood
li
li,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 5 日
Good
li
li,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 16 日
Recommend
Yingying
Yingying,5 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 7 月 6 日
el hotel no esta bonito
Wenjian
Wenjian,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 4 月 22 日
A great resort
Chih Hung
Chih Hung,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 4 月 8 日
LIJUAN
LIJUAN,5 晚行程
Expedia真实住客点评
8/10 很好
2024 年 4 月 4 日
During the spring break, there were a lot of people, and the service wasn't particularly perfect, but within understandable limits, overall it was very good. The room was exceptionally clean!
SHISI
SHISI,6 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 2 月 24 日
Tao
Tao,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 31 日
La estancia en general fue muy buena, las cenas y el servicio en el restaurante Italiano y Japonés, excelentes. En el mexicano la verdad la comida X y el servicio muy malo.
La comida del bufet y el snack bar muy malita, puede mejorar enormemente y el servicio del sanck bar pésimo, se cierra a las 6:00 y a las 5:30 ya no hay servicio de nada porque a esa hora ya empiezan a recoger. Muy mal eso.
Fuera de eso, el hotel hermoso, las habitaciones muy bonitas y cómodas, baños excelentes
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 30 日
Great stay!
Room (suite) was perfect for our family of 4! The entertainment at the pool was so fun (christian, damien, carlos, etc). Food was average.
真实旅客
7 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 14 日
kilsun
kilsun,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 21 日
Excellent stay
The stay and the food and the service all good and top notch.
Riazuddin
Riazuddin,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 12 日
Great week spent here, loads of variety on offer from the catering and entertainment side so there was no urge to go anywhere else. Above all the staff are fantastic and do everything they can to make your stay enjoyable
James
James,7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 5 日
Amazing experience at the Hilton Cancun Mar Caribe. We had a group of 5 and we all enjoyed our stay to the point where we would have extended our trip if we could. The entire staff is exceptional and extremely helpful and kind. Special thank you to Alondra at the front desk, Santiago at Vela, Fernanda in the spa and all of the house keeping and poolside service staff. For an all inclusive the food and drinks exceeded our expectations. We never felt bored or there was not enough to do and the staff is very engaging. Rooms are clean and updated and house keeping stays on top of keeping the mini bar and fridge stocked. The resort itself is older and has some wear and tear but is expected and didn’t take away from the ambiance or experience. Our only downside of the trip was we made a reservation at the steakhouse and once we arrived they told us they didn’t have room at our reservation time. I don’t know if there was a miscommunication but it was made to seem like we weren’t going to get into the restaurant. But after waiting less than 15 minutes we had a table available for us. We would 100% recommendation to anyone wanting to book!
Danielle
Danielle,5 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 3 日
It was ok The food at the buffet was good
The Italian restaurant the food I can eat that meat at Mc Donalds ,the service was horrible
gerardo
gerardo,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 1 日
William
William,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 26 日
En general bien, no mucho servicio de personal pero bien
marcela
marcela,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 24 日
Hannah
Hannah,7 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 10 日
Glenn
Glenn,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 8 日
The buffet is terrible.Too much grease and tomato
CELITA
CELITA,6 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 6 日
Natasha
Natasha,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
Días relajados
Muy buena estancia , las personas muy serviciales , el hotel contaba con muchas amenidades , el cuarto muy cómodo , la playa muy limpia , en general disfrutamos mucho