Traveled with a service animal, I booked a queen suite, was downgraded to standard room that's a "pet accommodation" room. Service animals are protected and cant be discriminated against& accommodations can't be rescinded by law. I didn't make a stink about it. I figured 'at least we still have 2 beds, how bad can it be?' It was awful, stained bed linen, a bathroom with visible dirt in the corners, painters tape around the towel hooks, incomplete paint, shampoo/body wash/hand soap wall fixtures empty, ceiling tiles lifted up when the door opened, exhaust fan in the bathroom wakes up everyone when the bathroom light is on, rusted fixtures (tissue holder, light switch plates, electrical plate, etc.) Entertainment center and desk leaned away from wall, was nervous they may topple over on my kid or the dog. The refrigerator was ok, not super cold, but kept things chilled,. The microwave didn't work properly as the plate in it didn't spin, and scorch mark inside. Luggage rack had 1 strap that was made of duct tape. Had to go to different building to get ice, and hair dryer from reception. Had they accommodated me in the suite that I booked, i would have at least been in the building that had the ice maker in it, and maybe that building is in better repair than the motel style we stayed in. Familiarize your staff with Americans with Disabilities Act, someone will press charges on day. I wanted the accommodation I paid for, not special treatment.