Room was good, staff good. Didn't use hot tub, didn't have breakfast because I had a 7:00 am flight and had to catch the 3:20 am shuttle back to the airport.
The reason for the low rating was because I asked for a 2:40am wake up call to get ready to catch the shuttle. Shortly after I discovered that the phone in the room wasn't working. I went down to the desk and they confirmed that the phone in my room wasn't working. They said the someone would come up and knock on my door to wake me up.
I was awake at 2:00am after getting very little sleep and decided to get up, and good thing I did, no one knocked at my door until 3:00am! Had I been sleeping, I would have missed the shuttle, and the 4:20 shuttle wouldn't have got me there on time, I may have missed my flight to Mexico. I was very disappointed!