The rooms and bed are large and comfortable, but there are significant signs of wear and tear in the bathroom and wardrobe. No problems checking in as we didn't arrive until 7pm. There was only one lift working throughout our stay. Our second day at the hotel was when problems started. Breakfast if a mixture of buffet and waiter service. Toast was bought to us immediately, but they do not lay the tables with side plates, therefore we needed to hunt for them. The layout of the buffet makes no sense as plates are not with the jams either! And there are no extra spoons. Cook breakfast is small (1/2 mushroom, 1/2 black pudding, 1 sausage and 1 bacon, 1/2 tomato and some baked beans and there is extra charge for anything other than a cook breakfast ie: Eggs Benedict. Plates are hot, but food is cold. Later we were unable to get back into our room because our keys had only been programmed with 1 night stay on check in and once in, we discovered our room had not been serviced. Our breakfast on out last day was even worse as service was very slow and waiting staff were bringing breakfasts to the wrong tables. There was a very long wait for food. We were not given toast straight away-good, we were offered it with our cooked breakfast. Brilliant, however it did not arrive, we asked for it 3 times. Staff need to take time to experience breakfast for themselves and make changes. Ie lay a side plate and salt & pepper on each table. Add extra spoons on the buffet.