I asked for a quiet room. On check-in I was given a first floor room. I asked him for a top floor room and he gave me a 2nd floor room a couple doors down from people smoking and underneath what sounded like a heard of elephants but this wasn't the worst of it.
The room was gross and in horrible shape. Handles were falling off cabinets, appliances hadn't been wiped down, there was food dried on the silverware, there were horrible water stains on the ceiling, a public hair on the inside of the toilet seat and a drop of liquid. In the room one light bulb was burned out, the smoke detector was falling out of the ceiling, there were stains on the carpet and there were long curly black hairs on the bed. I've got straight brown hair.
I was disgusted and took pics and went to ask for a new room. He didn't believe me. He didn't apologize. He went and looked at the room and said "there's nothing wrong, this is a standard room." What the???! I asked if he saw what we saw and I could show him the pics. He said no. He was really cold. He said he could give us our money back or we could look at another room. I said only if it's clean.
We looked at another room. Again, not on the top floor like I asked, but mostly clean. And it has working lights, a working smoke detector and no hair in the sheets. Still, a disgusting experience and I don't have any clue how this hotel is rated so well.
Multiple rooms had screens missing from windows, holes in screens and more.