2/10 很差
2025 年 5 月 11 日
Maybe because we are Asians?
We looked forward to our stay but this was not to be from the start - we were made to endure a cumbersome online check-in process and even had to download an app. The concierge (blonde hair above shoulders) then told us dismissively to check our room number via the app and to use it to access our room. However, the app was faulty and the same concierge grudgingly gave us a physical card. But all the other guests used physical cards?
Despite being rated 4 stars by hotelstars.eu, the hotel didnt meet these criteria: no pillow menu, only one chair, no side table and didnt provide bedroom slippers on demand. It is egregious how the hotel tried to game this - the same blonde hair staff told us that the hotel only had 1 pair of slippers when we asked for 2. We asked for a 2nd pair the next evening and a curly dirty blonde hair concierge gave the same excuse. A hotel with 100+ rooms ran out of slippers?
The concierge (shoulder length blonde hair) told us that we were entitled to complimentary breakfast when we asked on 1 May. We also double checked with the restaurant staff. No one told us otherwise when we went for breakfast over the next 5 days; we’re simply asked to pay when we checked out on 4 May. The concierge sarcastically replied “Thats a lot of breakfasts.” when we explained. We paid anyway.
I’ve travelled extensively in Europe and Asia for work and personal but never have I been treated so shamefully. The only reason I can think of – maybe because I am Asian?
Eunice
Eunice，5 晚家庭旅行
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