Located near Quinta Avenida, Hotel Riu Palace Mexico - All Inclusive offers a luxurious retreat with a free breakfast buffet, swim-up bar, and poolside bar. Enjoy the white sand beach with sun loungers and massages or indulge in Italian cuisine at one of 6 on-site restaurants. Fitness classes are available at the health club or take advantage of sailing, snorkeling, windsurfing activities; guest reviews rave about the beach locale and helpful staff.
Reviews
9.09.0 out of 10
Wonderful
Popular amenities
Free breakfast
Spa
Free parking
Free WiFi
Main amenities (12)
Daily housekeeping
On the beach
9 restaurants and 4 bars/lounges
Full-service spa
5 outdoor pools
Health club
Beach sun loungers
Beach towels
Pool bar
Swim-up bar
24-hour room service
Coffee shop/cafe
Feel at home (6)
Private bathroom
Separate bathtub and shower
Living room
Television
Garden
Daily housekeeping
Why we love this property
Beachfront bliss
The all-inclusive property sits on a white sand beach. Adventure beckons through snorkeling, sailing, and surfing, or relaxation awaits with beachside massages.
Dining options galore
Savor diverse dining at six restaurants, four bars, and a cafe. Italian cuisine delights. The free buffet breakfast offers vegan and vegetarian options.
Splash and relax
This all-inclusive hotel features 4 outdoor pools, a children's pool, and a hot tub. Pool loungers, umbrellas, and swim-up bar create a perfect oasis.
Piste Cyclable sur Paseo Xaman-Ha - 2 min walk - 0.2 km
Playacar Beach - 8 min walk - 0.7 km
Playacar Golf Club - 10 min walk - 0.8 km
Mayan Ruins of Playacar - 14 min walk - 1.2 km
Quinta Avenida - 5 min drive - 2.5 km
Getting around
Cancun Intl. Airport (CUN) - 55 min drive
Cozumel Intl. Airport (CZM) - 12.4 miles/19.9 km
Restaurants
rosa roja - 2 min walk
Viva Wyndham Maya - 6 min walk
Turquesa - 8 min walk
Occidental Allegro - 8 min walk
pepe’s food tequila - 18 min walk
About this property
Hotel Riu Palace Mexico - All Inclusive
At Hotel Riu Palace Mexico - All Inclusive, you can spend time at the beach relaxing in a sun lounger, plus you'll be within a 10-minute walk of Playacar Beach. 5 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages at the spa. Don Julian, one of 9 restaurants, serves breakfast and dinner. Other highlights at this all-inclusive property include 4 bars/lounges, a poolside bar, and a health club. The helpful staff and beach location get great marks from fellow travelers.
All inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
Snorkeling
Windsurfing
Land activities
Fitness facilities
Tennis
Volleyball
Lessons/classes/games
Dancing
Yoga
Entertainment
Onsite entertainment and activities
Access to offsite nightclubs
Onsite live performances
At a glance
DONE
Hotel size
434 rooms
Arranged over 3 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18
Check-out time is noon
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cribs (infant beds)
DONE
Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free uncovered onsite self parking
DONE
Other information
Designated smoking areas
Property amenities
Food and drink
Free buffet breakfast each morning 7 AM–10:30 AM
9 restaurants
4 bars/lounges
Poolside bar
Swim-up bar
Coffee shop
Coffee/tea in a common area
24-hour room service
Snack bar/deli
What to do
On the beach
Tennis
Fitness classes
Kayaking
Sailing
Personal watercraft (motorized)
Snorkeling
Surfing/body boarding
Windsurfing
Shopping
Pool table
Free use of nearby fitness center
Golfing nearby
Scuba diving nearby
Working away
Computer station
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Bicycle on site
Beach sun loungers
Beach towels
Pool loungers
Pool umbrellas
Facilities
1 building/tower
ATM/banking
Garden
Television in common areas
Health club
5 outdoor pools
Full-service spa
Massage/treatment rooms
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local culture & ecosystem education
100% renewable energy
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
No plastic drinking straws
Art Deco architecture
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Closed captioned TV
Room amenities
Be entertained
Flat-screen television
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Ceiling fan
Minibar
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout drapes/curtains
Turndown service
Bed sheets provided
What to enjoy
Balcony
Separate living room
Freshen up
Private bathroom
Separate bathtub and shower
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Free WiFi
Phone
Electrical adapters/chargers
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Access via exterior corridors
Eco-friendly toiletries
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Spa
Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.
Dining
Don Julian - This buffet restaurant serves breakfast and dinner.
La Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Miyagi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: MXN 58.66 per accommodation, per night
Renovations and closures
The property will be renovating from May 4 2026 to September 19 2026 (completion date subject to change). The following areas are affected:
One of the dining venues
One of the swimming pools
Bar/lounge
Elevator
Exterior
Fitness facilities
Front desk
Guestrooms
Hallway
Laundry facilities
Lobby
Meeting facilities
Parking area
Sauna
Spa
Hot tub
Tennis courts
During renovations, the property will make every effort to minimize noise and disturbance.
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Also known as
Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv
Frequently asked questions
Does Hotel Riu Palace Mexico - All Inclusive offer free cancellation for a full refund?
Yes, Hotel Riu Palace Mexico - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Riu Palace Mexico - All Inclusive?
Yes, there are 5 outdoor pools.
Are pets allowed at Hotel Riu Palace Mexico - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Riu Palace Mexico - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Riu Palace Mexico - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon.
Is there an onsite casino at Hotel Riu Palace Mexico - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (6-min drive) is nearby.
What is there to do at Hotel Riu Palace Mexico - All Inclusive and nearby?
Have fun with onsite activities like kayaking, sailing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Hotel Riu Palace Mexico - All Inclusive also has 4 bars and a health club, as well as spa services and a garden.
Are there restaurants at or near Hotel Riu Palace Mexico - All Inclusive?
Yes, there are 9 onsite restaurants, featuring Italian cuisine.
Does Hotel Riu Palace Mexico - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Riu Palace Mexico - All Inclusive like?
Hotel Riu Palace Mexico - All Inclusive is a short 9-minute walk from Playacar Beach and 16 minutes' walk from Mayan Ruins of Playacar.
Have a question?
AI iconBetaBeta
Get instant answers with AI powered search of property information and reviews.
Reviews
Hotel Riu Palace Mexico - All Inclusive Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.2
Cleanliness
8.8
Amenities
9.4
Staff & service
8.8
Property conditions & facilities
Guest review summary
What guests liked
The beach was beautiful, wide, and clean with plenty of seating and shade, and the property did a great job managing the seaweed. (84 reviews)
The pool area was clean, well-maintained, and perfect for all ages with various activities and entertainment options. (22 reviews)
The all-inclusive experience offered excellent food, generous mini-bar restocking, and exceptional staff service. (4 reviews)
From real guest reviews summarized by AI.
Popular mentions
Food
Service staff
Room
Beach
Entertainment
Buffets
Restaurant
Location
Drinks
Family friendly
Reviews
Verified
10/10 Exceptional
Feb 8, 2026
A little out dated. Food was great staff was great
Gregory
Gregory, 7-night trip
Verified
10/10 Exceptional
Dec 23, 2025
I like the place, the staff was incredibly nice, clean room
Cristofe
Cristofe, 3-night trip
Verified
10/10 Exceptional
Dec 10, 2025
Hotel was amazing. All the staff was wonderful. This was a great trip! Highly recommend this hotel!
Ashley
Ashley, 8-night trip
Verified
10/10 Exceptional
Dec 3, 2025
Room was very clean, staff very helpfull, and thw resort itself screams "VACATION"
Robert
Robert, 10-night trip
Verified
8/10 Very good
Jan 26, 2026
All staff was courteous and helpful.
The beach is beautiful
Rooms could use a little freshening up but were clean
Food was good, not great. Buffet was the best option.
GEORGE
GEORGE, 5-night trip
Verified
10/10 Exceptional
Nov 9, 2025
Great Hotel and great Staff. Very clean rooms and food was great. beautiful beach
Sandra
Sandra, 7-night trip
Verified
10/10 Exceptional
Jan 17, 2026
The staff was absolutely amazing. Everything was super clean. The rooms are a little bit dated, but they know that they're going to renovate soon. Overall, we had an amazing time
Robert
Robert, 6-night trip
Verified
10/10 Exceptional
Oct 30, 2025
Wonderful stay great service, clean rooms, pools were perfect. Would stay here again.
Jason
Jason, 7-night trip
Verified
10/10 Exceptional
Dec 12, 2025
Excellent resort. Perfect service. Very accommodating.
IRENA
IRENA, 7-night trip
Verified
10/10 Exceptional
Jan 31, 2026
The staff at the resortamazing !! It was a birthday trip and I have never had such an amazing birthday from singing to decorating my room and the attention to detail was excellent! The steakhouse was our favorite steak lobster and shrimp. Also some our group went fishing and they cooked our catch at the steakhouse restaurant on property and it was superb ! The doorman Francisco was or favorite employee there however they were so many awesome employees!
Marsha
Marsha, 7-night trip
Verified
10/10 Exceptional
Sep 29, 2025
Shops nearby and pool excellent
Abraham
Abraham, 4-night trip
Verified
10/10 Exceptional
Sep 23, 2025
We love this resort. It’s always clean and amazing the stuff goes above and beyond to make sure all of our needs are met
Coby
Coby, 4-night trip
Verified
8/10 Very good
Oct 24, 2025
Staff was very nice hotel rooms need some upgrade. food was OK
LYUBOV
LYUBOV, 6-night trip
Verified
10/10 Exceptional
Oct 30, 2025
My wife and I spent a wonderful 10 days at this hotel. The service was excellent, the food is very fresh and delicious, the staff was attentive and polite, everything was very clean, and the staff were constantly doing something to keep everything sparkling.Best restaurant at hotel is it steake house.
Pavel
Pavel, 10-night trip
Verified
8/10 Very good
Dec 13, 2025
Overall RIU staff provided excellent services. We stayed at the palace and felt that we should have the option of having dinner at other RIU locations, in the area. Additionally, natural cleaning product should be used in hotel lobby as there was a strong chemical smell.
Raymond B
Raymond B, 5-night trip
Verified
10/10 Exceptional
Sep 27, 2025
I had a great experience, the staff was amazing.
Marisol
Marisol, 4-night trip
Verified
10/10 Exceptional
May 18, 2025
Very friendly and beautiful resort, was the most relaxing place I’ve ever stayed at.
Leslie
Leslie, 3-night trip
Verified
10/10 Exceptional
Apr 9, 2025
Staff and resort were both wonderful, had an amazing time!
Christopher
Christopher, 6-night trip
Verified
10/10 Exceptional
Jul 16, 2025
This RIU is definitely a favorite of mine. The location is perfect, the beach is beautiful, and the staff go above and beyond.
Rebecca
Rebecca, 8-night trip
Verified
10/10 Exceptional
Mar 29, 2025
Amazing place beautiful area and great service and entertainment! Food is amazing as well!
Juan C
Juan C, 5-night trip
Verified
8/10 Very good
Apr 30, 2025
Friendy staff
Great lobby bar
Access to all specialty restaurants without making reservations
Gorjana
Gorjana, 7-night trip
Verified
8/10 Very good
Nov 3, 2025
Property could have more beer options like Modelo or Pacifico. These beers are at almost every party in the USA so was odd they did not have.
My husband was hoping to have more authentic Mexican options for breakfast.
The staff was amazing and the property is always beautiful and nice. We will go back to this property it is very nice.
Rickell
Rickell, 3-night trip
Verified
10/10 Exceptional
Oct 22, 2025
We just stayed 7 days at the Palace Mexico. About halfway through I started looking for things I would consider negative. I sincerely have nothing negative to say. The resort is clean, the staff is incredibly nice and helpful. The beach is perfect and the buffets are varied and tasty. The beds are comfortable and the rooms are a good size. We look forward to returning.
Benjamin
Benjamin, 7-night trip
Verified
10/10 Exceptional
Mar 28, 2025
Staff was very helpful with everything on the property.
Marie Lourde
Marie Lourde, 4-night trip
Verified
10/10 Exceptional
May 10, 2025
We had a lovely stay. The staff was amazing and attentive. The property was clean