Hotel Riu Palace Mexico - All Inclusive

4.0 star property
All-inclusive beachfront property with spa, near Playa del Carmen Main Beach

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Located near Quinta Avenida, Hotel Riu Palace Mexico - All Inclusive offers a luxurious retreat with a free breakfast buffet, swim-up bar, and poolside bar. Enjoy the white sand beach with sun loungers and massages or indulge in Italian cuisine at one of 6 on-site restaurants. Fitness classes are available at the health club or take advantage of sailing, snorkeling, windsurfing activities; guest reviews rave about the beach locale and helpful staff.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free breakfast
  • Spa
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 9 restaurants and 4 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Health club
  • Beach sun loungers
  • Beach towels
  • Pool bar
  • Swim-up bar
  • 24-hour room service
  • Coffee shop/cafe

Feel at home (6)

  • Private bathroom
  • Separate bathtub and shower
  • Living room
  • Television
  • Garden
  • Daily housekeeping

Why we love this property

Beachfront bliss
The all-inclusive property sits on a white sand beach. Adventure beckons through snorkeling, sailing, and surfing, or relaxation awaits with beachside massages.
Dining options galore
Savor diverse dining at six restaurants, four bars, and a cafe. Italian cuisine delights. The free buffet breakfast offers vegan and vegetarian options.
Splash and relax
This all-inclusive hotel features 4 outdoor pools, a children's pool, and a hot tub. Pool loungers, umbrellas, and swim-up bar create a perfect oasis.

Room options

Available filters for rooms
Showing 59 of 59 rooms

Suite Deluxe

  • 47 sq m
  • Sleeps 3

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 4

Suite Junior with Garden View

  • Garden view
  • 39 sq m
  • Sleeps 4

Suite Junior

  • 39 sq m
  • Sleeps 4

Room Superior

  • 39 sq m
  • Sleeps 4

Suite Deluxe

  • 47 sq m
  • Sleeps 3

Junior Suite (M)

8.8 out of 10
Excellent
(8 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (L)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C)

  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Junior Suite (Superior, B2C-US)

  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

Suite (B2C-US)

  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub (B2C)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-CA)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite (Superior | B2C-CA)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Suite (B2C-CA)

  • 47 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, Jetted Tub (B2C-CA)

  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Junior Suite, Garden View (U)

  • Sleeps 3
  • 3 King Beds

Junior Suite, Garden View (Elite Club, U)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Elite Club, Swim-Up, U)

  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, U)

  • Sleeps 2
  • 1 King Bed

Suite (Swim-Up, U)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Adults Only, U)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (C)

  • Sleeps 3
  • 3 King Beds

Junior Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Elite Club, Swim-Up, C)

  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 1 King Bed

Suite (Swim-Up, C)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Adults Only, C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-US)

  • Sleeps 3
  • 1 King Bed

Junior Suite, Garden View (B2C-US | Elite Club)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Elite Club | Swim Up | B2C-US)

  • Sleeps 2
  • 1 King Bed

Suite, Garden View (B2C-US | Elite Club)

  • Sleeps 2
  • 1 Double Bed

Suite (Swim Up | B2C-US)

  • Sleeps 2
  • 1 Double Bed

Junior Suite, Garden View (B2C-CA | Elite Club)

  • Sleeps 2
  • 2 Double Beds

Junior Suite (Elite Club | Swim Up | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club | B2C-CA)

  • Sleeps 2
  • 2 Double Beds

Suite (Swim Up | B2C-CA)

  • Sleeps 2
  • 2 Double Beds

Junior Suite, Garden View (E)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Garden View (Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swimp up, Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Swimp up, Elite Club, +18yrs| E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Private Pool (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Garden View (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Private Pool (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (M)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Garden View (Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim up, Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Swim up, Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (+18 yrs, E)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (18 yrs, L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (+18yrs, M)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-CA)

  • Sleeps 3
  • 1 Double Bed

Junior Suite (U)

8.6 out of 10
Excellent
(89 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 2 min walk - 0.2 km
  • Playacar Beach - 8 min walk - 0.7 km
  • Playacar Golf Club - 10 min walk - 0.8 km
  • Mayan Ruins of Playacar - 14 min walk - 1.2 km
  • Quinta Avenida - 5 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/19.9 km

Restaurants

  • ‪rosa roja - ‬2 min walk
  • ‪Viva Wyndham Maya - ‬6 min walk
  • ‪Turquesa - ‬8 min walk
  • ‪Occidental Allegro - ‬8 min walk
  • ‪pepe’s food tequila - ‬18 min walk

About this property

Hotel Riu Palace Mexico - All Inclusive

At Hotel Riu Palace Mexico - All Inclusive, you can spend time at the beach relaxing in a sun lounger, plus you'll be within a 10-minute walk of Playacar Beach. 5 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages at the spa. Don Julian, one of 9 restaurants, serves breakfast and dinner. Other highlights at this all-inclusive property include 4 bars/lounges, a poolside bar, and a health club. The helpful staff and beach location get great marks from fellow travelers.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service (limited menu)

In-room minibar (all beverages included)

In-room liquor dispensers

Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Snorkeling

Windsurfing

Land activities

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Dancing

Yoga

Entertainment

Onsite entertainment and activities

Access to offsite nightclubs

Onsite live performances

At a glance

DONE

Hotel size

    • 434 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 9 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Kayaking
  • Sailing
  • Personal watercraft (motorized)
  • Snorkeling
  • Surfing/body boarding
  • Windsurfing
  • Shopping
  • Pool table
  • Free use of nearby fitness center
  • Golfing nearby
  • Scuba diving nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle on site
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Television in common areas
  • Health club
  • 5 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local culture & ecosystem education
  • 100% renewable energy
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Closed captioned TV

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate living room

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Eco-friendly toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.

Dining

Don Julian - This buffet restaurant serves breakfast and dinner.
La Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Miyagi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

Renovations and closures

The property will be renovating from May 4 2026 to September 19 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Hot tub
  • Tennis courts
During renovations, the property will make every effort to minimize noise and disturbance.

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

Riu Palace

Riu Palace All Inclusive

Riu Palace Mexico

Riu Palace Mexico All Inclusive

Riu Palace Mexico All Inclusive Playa del Carmen

Riu Mexico

Riu Palace Mexico Hotel

Riu Palace Mexico Playa Del Carmen

Riu Palace Playa Del Carmen

Riu Playa Del Carmen

Rui Palace Mexico

Mexico Palace Riu

Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen

Riu Mexico Inclusive inclusiv

Frequently asked questions

Does Hotel Riu Palace Mexico - All Inclusive offer free cancellation for a full refund?

Yes, Hotel Riu Palace Mexico - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Riu Palace Mexico - All Inclusive?

Yes, there are 5 outdoor pools.

Are pets allowed at Hotel Riu Palace Mexico - All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Riu Palace Mexico - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Riu Palace Mexico - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon.

Is there an onsite casino at Hotel Riu Palace Mexico - All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (6-min drive) is nearby.

What is there to do at Hotel Riu Palace Mexico - All Inclusive and nearby?

Have fun with onsite activities like kayaking, sailing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Hotel Riu Palace Mexico - All Inclusive also has 4 bars and a health club, as well as spa services and a garden.

Are there restaurants at or near Hotel Riu Palace Mexico - All Inclusive?

Yes, there are 9 onsite restaurants, featuring Italian cuisine.

Does Hotel Riu Palace Mexico - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Riu Palace Mexico - All Inclusive like?

Hotel Riu Palace Mexico - All Inclusive is a short 9-minute walk from Playacar Beach and 16 minutes' walk from Mayan Ruins of Playacar.

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Reviews

Hotel Riu Palace Mexico - All Inclusive Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Amenities

9.4

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The beach was beautiful, wide, and clean with plenty of seating and shade, and the property did a great job managing the seaweed. (84 reviews)
  • The pool area was clean, well-maintained, and perfect for all ages with various activities and entertainment options. (22 reviews)
  • The all-inclusive experience offered excellent food, generous mini-bar restocking, and exceptional staff service. (4 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Food
Service staff
Room
Beach
Entertainment
Buffets
Restaurant
Location
Drinks
Family friendly

Reviews

Verified

10/10 Exceptional

A little out dated. Food was great staff was great
Gregory, 7-night trip
Verified

10/10 Exceptional

I like the place, the staff was incredibly nice, clean room
Cristofe, 3-night trip
Verified

10/10 Exceptional

Hotel was amazing. All the staff was wonderful. This was a great trip! Highly recommend this hotel!
Ashley, 8-night trip
Verified

10/10 Exceptional

Room was very clean, staff very helpfull, and thw resort itself screams "VACATION"
Robert, 10-night trip
Verified

8/10 Very good

All staff was courteous and helpful. The beach is beautiful Rooms could use a little freshening up but were clean Food was good, not great. Buffet was the best option.
GEORGE, 5-night trip
Verified

10/10 Exceptional

Great Hotel and great Staff. Very clean rooms and food was great. beautiful beach
Sandra, 7-night trip
Verified

10/10 Exceptional

The staff was absolutely amazing. Everything was super clean. The rooms are a little bit dated, but they know that they're going to renovate soon. Overall, we had an amazing time
Robert, 6-night trip
Verified

10/10 Exceptional

Wonderful stay great service, clean rooms, pools were perfect. Would stay here again.
Jason, 7-night trip
Verified

10/10 Exceptional

Excellent resort. Perfect service. Very accommodating.
IRENA, 7-night trip
Verified

10/10 Exceptional

The staff at the resortamazing !! It was a birthday trip and I have never had such an amazing birthday from singing to decorating my room and the attention to detail was excellent! The steakhouse was our favorite steak lobster and shrimp. Also some our group went fishing and they cooked our catch at the steakhouse restaurant on property and it was superb ! The doorman Francisco was or favorite employee there however they were so many awesome employees!
Marsha, 7-night trip
Verified

10/10 Exceptional

Shops nearby and pool excellent
Abraham, 4-night trip
Verified

10/10 Exceptional

We love this resort. It’s always clean and amazing the stuff goes above and beyond to make sure all of our needs are met
Coby, 4-night trip
Verified

8/10 Very good

Staff was very nice hotel rooms need some upgrade. food was OK
LYUBOV, 6-night trip
Verified

10/10 Exceptional

My wife and I spent a wonderful 10 days at this hotel. The service was excellent, the food is very fresh and delicious, the staff was attentive and polite, everything was very clean, and the staff were constantly doing something to keep everything sparkling.Best restaurant at hotel is it steake house.
Pavel, 10-night trip
Verified

8/10 Very good

Overall RIU staff provided excellent services. We stayed at the palace and felt that we should have the option of having dinner at other RIU locations, in the area. Additionally, natural cleaning product should be used in hotel lobby as there was a strong chemical smell.
Raymond B, 5-night trip
Verified

10/10 Exceptional

I had a great experience, the staff was amazing.
Marisol, 4-night trip
Verified

10/10 Exceptional

Very friendly and beautiful resort, was the most relaxing place I’ve ever stayed at.
Leslie, 3-night trip
Verified

10/10 Exceptional

Staff and resort were both wonderful, had an amazing time!
Christopher, 6-night trip
Verified

10/10 Exceptional

This RIU is definitely a favorite of mine. The location is perfect, the beach is beautiful, and the staff go above and beyond.
Rebecca, 8-night trip
Verified

10/10 Exceptional

Amazing place beautiful area and great service and entertainment! Food is amazing as well!
Juan C, 5-night trip
Verified

8/10 Very good

Friendy staff Great lobby bar Access to all specialty restaurants without making reservations
Gorjana, 7-night trip
Verified

8/10 Very good

Property could have more beer options like Modelo or Pacifico. These beers are at almost every party in the USA so was odd they did not have. My husband was hoping to have more authentic Mexican options for breakfast. The staff was amazing and the property is always beautiful and nice. We will go back to this property it is very nice.
Rickell, 3-night trip
Verified

10/10 Exceptional

We just stayed 7 days at the Palace Mexico. About halfway through I started looking for things I would consider negative. I sincerely have nothing negative to say. The resort is clean, the staff is incredibly nice and helpful. The beach is perfect and the buffets are varied and tasty. The beds are comfortable and the rooms are a good size. We look forward to returning.
Benjamin, 7-night trip
Verified

10/10 Exceptional

Staff was very helpful with everything on the property.
Marie Lourde, 4-night trip
Verified

10/10 Exceptional

We had a lovely stay. The staff was amazing and attentive. The property was clean
Amber, 5-night trip