Hotel emailed that the deposit was on a card. Upon arrival, we were informed that it was cash only. They did finally honor the card, after I showed them the message from them that specifically said deposit was on card.
Wendy
Wendy,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
Stacey
Stacey,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 16 日
Jason
Jason,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 16 日
When we arrived, we were told we were required to pay a $60 deposit in cash before we could check in. This had been unknown to us prior and felt uncomfortable. The front desk associate was not friendly and did not speak very clearly. He seemed annoyed to be asked questions. We booked this hotel largely because of the amenities included, especially the pool and breakfast. The pool was closed. The breakfast was toast, bagel, or cereal (two options). Not what we were expecting.
The rooms were awkwardly put together. Our bathroom door was incorrectly assembled so it wouldn’t close properly and the shower head was not fully attached to the wall. The walls were very thin and overall it was just a very uncomfortable experience.
Alexandra
Alexandra,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 15 日
Janice
Janice,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 10 日
We need service many times and no one at the front counter. Bathtub still leaking and the last morning in the bathroom, water came from the roof.
Pablo
Pablo,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 9 日
Under the beds were disgusting, staff were rude and standoffish. We could hear the lady from the front desk having verbal altercations with several other guests. She was extremely lous and very unprofessional.
The milk for the cereal was bad. I could see little clabbored chunks around the lid so i smelled it and it smelled bad. I told the lady at the front desk. She stomped over to the little eating area and said the milk was just opened the day before. She took the silver container the milk was in and brought back the container with some more milk in it. I could tell she had washed the container but the milk in the container still smelled bad.
There were some kids come to the pool while my kids were at the pool. The adult that was with the kids was on the phone with someone arguing with them and using language that he shouldn't be using around any kid. One is the little boys began talking to me and ended up telling me that their cousin was the manager. Another one of the older boys said yea we run this pool. A little while later the boys began splashing water in my kids faces who are 3 and 5 years old and wouldn't stop at all so we left the pool and my kids were upset they couldn't play in the pool. When I said something to the lady at the front desk she said she wasn't responsible for what other customers do. I said to her don't you mean what your family does that's not paying and isn't staying here. She didn't respond. I will not stay there again.
Crystal
Crystal,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 7 日
not dirty but could have been cleaner , the halls weren't vacuumed the 4 days I was there.
Donna
Donna,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 1 日
Diana
Diana,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 29 日
Room was very dirty
Anarkhuu
Anarkhuu,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 28 日
Overall, the property was OK. They do require a cash deposit of $50 which to me does not make a lot of sense. They gave the $50 back to me when I checked out, but they would have had no clue if I had trashed the room or not (I didn't). I thought the purpose of a deposit was to assure if any damage was done to the room, damage that would only be discovered when the room was cleaned, the deposit would cover that cost. That's why you put deposits on a credit card. The cash deposit makes no sense from that perspective.
Also, at check-in I asked for a wake-up call at 4:00AM. The person at the desk said no problem. I received no wake-up call and when I checked out the new person at the desk said they don't do wake-up calls. What hotel doesn't do wake-up calls?
Jozef
Jozef,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 27 日
Toilet did not work right. Desk personnel not friendly or helpful. Vending was a joke. Breakfast was worse. Door slamming and partying n the Parkin are all hours
Susan
Susan,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 24 日
真实旅客
1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 24 日
No Luxe here!
Horrible loud hallways doors didnt lock properly! Cheap smelled like marijuana through hallways. Would not stay again unless in a pinch. Would not have stayed if kids were with me!
JEFF
JEFF,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 24 日
Terrible
Denied refund after 3 attempts at finding us an acceptable room. Room #1 toilet was broken. Room#2 - Door wouldn’t lock. Room#3 and 4 - same issues, doors were unable to lock. Garbage in hallway (plastic bottles, chips bags). Simply asked for a refund but was denied. Finally found out a a room. My credit deposit will take 2 weeks to refund! The morning breakfast was a few slices of bread and cereal that was all over the floor. Would not recommend.
Cory
Cory,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 24 日
Best priced!!
I like this hotel
Stacey
Stacey,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 23 日
Stacey
Stacey,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 21 日
Brittany
Brittany,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 18 日
Staff were lovely, room clean and comfortable. No issues.
Amy
Amy,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 18 日
Don’t waste your money!
Got there and the credit card machine was broken.. they wanted me to use the atm to put the 50 dollars on the room… I refused and the guys finally said no problem. We went into the room the lock was broken and the 2/3 light didn’t turn on. The sink leaked in the bathroom and it was a terrible experience.. don’t waste your money sleep in your rental car! Everything was broken and the photo above the bed was on the floor and big holes where someone had torn it off the wall. The shower drain wouldn’t drain. All the plugs on the room didn’t work.
Kristine
Kristine,1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 13 日
真实旅客
3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 13 日
Tony
Tony,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 12 日
Be aware do not enter
I never actually went into the hotel. On the outside it looked like it wasn't even open there was cement like a cement half wall half painted half chipped a couple of empty flower pots one with a dead flower in it a man literally laying outside smoking on the sidewalk trash everywhere and when I mean everywhere I mean I could have filled a trash bag from the one spot I was sitting at looking at the hotel. It did not feel safe to me and I did not stay I called the hotel tried to cancel they would not let me cancel even though they're advertisement was a complete lie there's no way it could have been on the inside what the pictures showed and the outside was not even close I confirmed I was at the right place it was gross and scary and I did not stay.
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 10 日
Justin
Justin,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 10 日
RUN AWAY
There are A LOT of words you could use to describe this hotel. LUXE is not one of those words. The whole place was dirty and in disrepair. The hallways smelled horrible. The only items available at breakfast were bread and Raisin Bran cereal. Along with coffee and a juice machine. Also at check-in there is a surprise $50 CASH deposit. If you're like me and don't carry cash. They be sure to let you know that there's an ATM right behind you.