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Mercure Auckland Queen Street

3.5 star property
Hotel with restaurant, near Queen Street Shopping District

Choose dates to view prices

In the heart of Auckland, Mercure Auckland Queen Street offers a blend of comfort and convenience. With happy hour at Lone Star restaurant, dry cleaning services, and a 24-hour gym to stay active.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Connecting rooms available
  • Bar
  • 24/7 front desk
  • Gym
  • Parking available
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Self parking
  • Business center
  • 24-hour front desk
  • Front-desk safe
  • Laundry service
  • Conference space
  • Meeting room
  • Multilingual staff

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Daily housekeeping
  • Coffee/tea maker
The current price is CNY664
CNY763 total
includes taxes & fees
Dec 7 - Dec 8

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, Balcony (High Floor)

Deluxe Room, Balcony (High Floor) | Individually decorated, individually furnished, desk, laptop workspace

Deluxe Room, Balcony (High Floor)

8.4 out of 10
Very good
(10 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Eco-friendly toiletries
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room

Individually decorated, individually furnished, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(34 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Eco-friendly toiletries
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Balcony

Superior Room, Balcony | Individually decorated, individually furnished, desk, laptop workspace

Superior Room, Balcony

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Eco-friendly toiletries
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Eco-friendly toiletries
Private bathroom
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

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  • Pool
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8.8 out of 10, Excellent, 1,418 reviews
The price is CNY699
CNY804 total
includes taxes & fees
Dec 7 - Dec 8
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About the neighborhood

Map
500 Queen Street, Auckland, Auckland, 1010

What's nearby

  • University of Auckland - 2 min walk - 0.2 km
  • Queen Street Shopping District - 2 min walk - 0.2 km
  • Sky Tower - 13 min walk - 1.1 km
  • SkyCity Casino - 13 min walk - 1.1 km
  • Auckland Ferry Terminal - 4 min drive - 1.5 km

Getting around

  • Auckland Intl. Airport (AKL) - 26 min drive
  • Auckland Grafton Station - 19 min walk
  • Auckland Britomart Station - 20 min walk
  • Auckland Newmarket Station - 29 min walk
  • Gaunt Street Tram Stop - 24 min walk
  • The Strand Station - 26 min walk
  • Halsey Street Tram Stop - 26 min walk

Restaurants

  • ‪Chadam - ‬3 min walk
  • ‪The Langham Auckland Winery - ‬4 min walk
  • ‪Our Land is Alive - ‬4 min walk
  • ‪Joong Wha Ru - ‬2 min walk
  • ‪Masako Sushi & Sake Bar - ‬2 min walk

About this property

Mercure Auckland Queen Street

When you stay at Mercure Auckland Queen Street, you'll be in a fantastic location, just a 5-minute walk from Queen Street Shopping District and University of Auckland. After getting a workout at the 24-hour fitness center, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Also, Sky Tower and Mount Eden are just a 5-minute drive away. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 96 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The property charges 2 percent for credit card payments
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Secured covered onsite self parking (NZD 35 per day)
    • Onsite parking limited (max 10 spaces per unit)
    • Height restrictions apply for onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge

Traveling with children

  • Children stay free (see details)

Working away

  • Business center
  • Meeting room
  • Conference space (323 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • 24-hour fitness center
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Well-lit path to entrance

Room amenities

Be entertained

  • 50-inch Smart TV
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker

Sleep well

  • Free crib/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Lone Star - Onsite family restaurant. Guests can enjoy drinks at the bar. Happy hour is offered.

Fees & policies

Refundable deposits

  • Deposit: NZD 200 per accommodation, per stay

Optional extras

  • Continental breakfast is offered for an extra charge of approximately NZD 25 for adults and NZD 8 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 2 percent

Parking

  • Covered self parking costs NZD 35 per day
  • Guests must contact this property in advance to reserve onsite parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 17 years old are not allowed in the fitness facility without adult supervision

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Onsite parties or group events are strictly prohibited.
Long-term renters welcome.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Frequently asked questions

Does Mercure Auckland Queen Street offer free cancellation for a full refund?

Yes, Mercure Auckland Queen Street does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Mercure Auckland Queen Street?

Sorry, pets aren't allowed.

Is parking offered on site at Mercure Auckland Queen Street?

Yes. Self parking costs NZD 35 per day. Parking spots may be limited.

What are the check-in and check-out times at Mercure Auckland Queen Street?

Check-in start time: 2:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Mercure Auckland Queen Street?

No, this hotel doesn't have a casino, but SkyCity Casino (15-min walk) is nearby.

What is there to do at Mercure Auckland Queen Street and nearby?

Maintain your daily exercise routine at the 24-hour gym.

Are there restaurants at or near Mercure Auckland Queen Street?

Yes, there's an onsite restaurant, Lone Star.

What's the area around Mercure Auckland Queen Street like?

Mercure Auckland Queen Street is in Auckland Central Business District, a short 14-minute walk from Sky Tower and 4 minutes' walk from University of Auckland.

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Mercure Auckland Queen Street Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Bed
Lobby
Restaurant
Breakfast
Shower
Bathroom
Cities

What guests liked

  • Breakfast was comprehensive, good, and exceeded expectations with a full cooked buffet and continental options. (9 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Great location, walkable to everything
XIN NIAN, 1-night trip

10/10 Exceptional

Excellent facilities with amazing staff and service.
Sai, 4-night trip

10/10 Exceptional

Excellent stay. Came to celebrate my birthday and the staff organised sparkling wine and balloons to be delivered which was much appreciated. Room was cosy, but very comfortable for the 3 nights we stayed. Highly recommend and definitely worth the rate we paid
Compliments from the hotel
Gryphon, 2-night trip

10/10 Exceptional

All in all it was an amazing stay
Rocky, 1-night trip

8/10 Very good

Loved our stay Thankyou
Emer, 2-night trip

10/10 Exceptional

Very good accommodation
Raghavan, 1-night trip

8/10 Very good

Staff and breakfast good. Not as close to the centre due to hills. Good dining portions nearby
Valerie, 2-night trip

10/10 Exceptional

The room was perfect for our needs and the staff very helpful
Faye, 2-night trip

10/10 Exceptional

Very clean, and nicely decorated. Enjoyed my stay
Sunil, 2-night trip

8/10 Very good

The property is near the central only limited area to dine-in
Jojo, 7-night trip

10/10 Exceptional

Was quick and easy check in. Great staff
Sue, 1-night trip

10/10 Exceptional

We really loved our stay here & would gladly stay here again for sure. Checking in & out at reception staff had really good attitude which is really nice & our room was so nice, clean & comfortable thank you housekeeping!
Sarah, 2-night trip

10/10 Exceptional

Great spot, really nice room, great price, great staff - great place if you don't have a car - if good reviews push up night rate then value for money dynamic changes
jeremy, 1-night trip

10/10 Exceptional

The deck was amazing, and everything was well put together. And great value.

10/10 Exceptional

Very clean and new. Staff are friendly and accommodating. Hotel is a few minutes walk from the harbor and shops.
Rosalin, 4-night trip

10/10 Exceptional

The hotel was lovely. It exceeded our expectations. The rooms were large and bed comfortable. The staff were helpful when it came to parking.
Rhiannon, 1-night trip

6/10 Good

Got some bite from the bed bugs
Alisha, 2-night trip

10/10 Exceptional

Rooms were renovated, clear and nice!
Don, 2-night trip

10/10 Exceptional

Great service, friendly staff. Very clean
Kane, 3-night trip

10/10 Exceptional

The Mercure is very conveniently located for both tourist activities based in the CBD and for enjoying Auckland’s eclectic neighborhoods. The staff were great, the room was clean, and the bathroom was gorgeous. A great choice!
Wendy, 2-night trip

6/10 Good

Bathroom sewage smell in room 406

Lovely room. the sewage stench in the bathroom was a put off. For a high end hotel, I expected better.
PAUL, 1-night trip

10/10 Exceptional

Good choice when in Auckland

This is the second time we have stayed at this hotel when in Auckland on business, it ticks all the important boxes (fast and free wifi, easy access, comfortable bed, quiet room, constant hot water in shower with decent pressure) and has the added bonus of having a bar/restaurant on site for breakfast and dinner/drinks. The staff are friendly too.
2-night trip

8/10 Very good

The staff were very friendly and helpful . Had no issues and would recommend
Nicola, 3-night trip

8/10 Very good

All good, comfy room

10/10 Exceptional

Enjoyed my stay, however if you decides to park at the hotel. I recommend you don’t unless you have a small car because it’s so hard to get in and out when there’s a lot of cars parked down there.
Tiffany, 2-night trip