At 5:30 this evening, I was still not able to check in as the room was not ready. When my colleague got their room. It was extremely hot and not temperature appropriate. I finally canceled my reservation and drove home to Chicago.
Monica
Monica,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 30 日
David
David,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 27 日
Avoid
Terrible check in experience and no AC in my room/floor.
Brent
Brent,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 11 日
Great Experience in the Heart of Springfield
Check in was smooth and simple. Everyone was very polite. I did not spend a lot of time there (1 day trip) but would not hesitate to book again.
MATTHEW
MATTHEW,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 10 日
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 10 日
William
William,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 10 日
CARMEN
CARMEN,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 9 日
Social Work Advocacy Getaway
I enjoyed staying at the State House. There was something wrong with the in room thermostat, but I survived the chill. I slept well. The bed was comfortable. I loved making coffee in the room. I will consider staying there again next year. Hopefully the improvements will be completed.
Jay
Jay,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 7 日
The hotel elevator was out the room they gave us was NOT cleaned and the heat was working I would not recommend this hotel.
Trish
Trish,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 5 日
What a great place
This was a last minute booking and I couldn’t be more pleased with my entire experience. The front desk staff was so helpful and efficient, the room was great, and the hotel’s proximity to my destination was PERFECT
Meghan
Meghan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 1 日
Wendy
Wendy,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 31 日
真实旅客
2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 31 日
Staff were friendly and hotel was nice.
The hotel is excellent for those traveling to visit the state Capitol as it is not a block away. The front staff was so friendly and attentive. She answered every question I have and provided excellent service. Although it was an in and out trip. I enjoyed our short stay.
John
John,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 29 日
GUILLERMO
GUILLERMO,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 27 日
Hillary
Hillary,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 19 日
My room thermostat did not work so I could not control the temperature in my room. There was a simple take along breakfast promised in the email, and nothing was provided. There was no apology or explanation for this either. It's a nice hotel, very clean, but there was confusion when we checked in, because one of the rooms couldn't be found in the reservation of three rooms. It just seemed a little disorganized and unprepared for people.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 17 日
Trust the reviews!
Trust the reviews! I was hoping that the hotel had improved since reading all the negative reviews, but thats not the case. There was no working thermostat in the room. So one night we were sweating and the next night freezing. They sent up “maintenance” to look at the thermostat- someone knocked on the door wearing a backwards hat and sweatsuit! I was terrified to let him into the room to check it out! He the said “aww man this thing is broke and i aint gonna be able to fix this.” I asked if we could move rooms or have a fan and he said to call the front desk again. I called the desk 15 times with no answer and went down there - no one was around.
Then the breakfast situation!! We only stay places that have breakfast available. Well let me tell you… i was very surprised to get an email from the hotel stating, “ due to renovations and improvements that breakfast and housekeeping is limited.” I asked when i checked in where breakfast would be and was told, “down the hall from 7-10am”. I went down each morning between these hours and breakfast was no were to be found! In fact no one was at the desk anytime between these hours to ask where the breakfast could be found!
If your looking for location then thats the only good thing your going to get from this hotel.
Heather
Heather,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 17 日
You get what you pay for
No real gym. Subpar front desk help. You get what you pay for
Brent
Brent,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 17 日
Horrible. Will not stay again! Ruined my trip!
Horrible stay at this hotel.
Failed to find my reservation online, made me wait for extended periods of time to resolve my room issue. Blamed me for my reservation not showing up.. multiple times even when shown proof. Gave us a subpar room that hadn’t been properly cleaned.
After multiple failed attempts, on key cards that did not work.. (7 tries) I did not have access to my room due to the “key card” not working. Multiple trips up/downstairs to request new keys… eventually, had to request for the front desk attendant to open our door EACH time we wanted to enter our room with a “master key” on hand. One attendant.. said she was not left with a key so we had to wait for the manager to come and open the door for us. Again.. another extend waiting period. Staff also had their boyfriend with her as she attempted to open the door to my room. Unknowingly, we stopped her from her smoke break outside because we needed assistance…. To enter our room because NO KEYS worked!!!! Just a horrible experience.. the hotel is now downhill since a previous stay I had precovid. Hate this for them but even more so that I had to experience this. Let before checkout time because I was just over it.