I booked this hotel through the State House Inn website on 3/16/25 for a three night stay 5/7/25-5/10/25. I received a confirmation email with the correct dates that day that I made the reservation. I got a second confirmation email on 5/5/25, with trip details still accurate, saying I could save on a rental car. On 5/6/25 I got another email from State House Inn saying that some amenities may be unavailable due to updates being made to the property. When I arrived with my printed confirmation to check in, I was told that they had no record of my booking and the hotel was full. I showed her my three emails and my printed confirmation and she just said "sorry, I don't know what to tell you" and turned me away. I had to find another hotel, last minute, way outside of town due to the state senate being in session. This was completely unacceptable and absolutely ruined my trip to Springfield.