On October 7, 2024, the day of my check-in, as I was preparing to leave for the airport, I was informed that my reservation had been switched to a different property in Oxford. This last-minute change left me with no alternative options. Upon arrival, I discovered that the new accommodation is significantly substandard compared to what I originally booked. Specifically:
1. The property is in derelict condition and not comparable to the original booking at Jerico in Oxford.
2. The accommodation is not clean and has a pervasive smell of drain and mold.
3. None of the shower rooms are usable.
4. The Wi-Fi information provided does not work, as the network ID is non-existent.
This situation has severely impacted my stay in Oxford and does not meet the standards of the accommodation I initially reserved and paid for at Jerico. The last-minute notice of the change and the unacceptable condition of the alternative property have caused significant inconvenience and distress, especially considering this was meant to be a short 3-day stay in Oxford. The lack of functioning Wi-Fi has further complicated my stay, affecting my ability to work and communicate as needed.
Team was non responsive to this day
