Their outdoor hot spring is useless. Hot water isn’t available. The rooms are not clean, many hairs on the each beds and the floors. I didn’t mention all about the dirtiness, as 6 of us are using, we thought unable to change the same as this big property.
When I checked out, I mentioned and asked about the outside hot spring water, they don’t think it is something they need to do to us that they find it no problem on water.
However they mentioned that if many of us use the hot water at the same time, it could be happening that the water won’t be so hot. So I did asked, it supposed to 9pax to use, we were only 6pax. What is the capability of this room? Then why do I need to pay for full amount which I can’t even use any of the facilities. The staff replied to me that “I have nothing to say”. Thereafter he said that will report to his manager and call me back, but of course never called.
So much disappointment in this resort. I willingly leave those ling comments to prevent others users not to get such a bad attitude and irresponsible Velum resort.