Reception took a refundable deposit on checkin but stuffed it up and deducted the money instead
5 days later I am still emailing to get the money refunded
Last conversation I was told it takes up to 30 days - what a load of crap
Will never stay there again
David
David,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 5 日
Casey
Casey,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 3 日
Kelly
Kelly,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 26 日
Best Ocean view around for the $
Awesome location, right off the Esplanade! Front desk staff all went over and above expectations to help us! Room size was nice. No daily room service, but you could get all the extra towel and drinking water refills you wanted for free. Good wifi. Great value for the price.
Sarah
Sarah,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 26 日
Nicole
Nicole,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 22 日
Our large family stayed in a 3 bedroom ocean view apartment which was magnificent! Generously spacious, clean and well maintained this apartment offers a postcard view of the Cairns marina and several entry points giving our family easy access to all surrounding restaurants. Check in was a breeze with five star customer service. Will be a return customer without a doubt!
Kelly
Kelly,3 晚家庭旅行
Wotif真实住客点评
8/10 很好
2025 年 1 月 18 日
Parking is little difficult inside
Lalith
Lalith,3 晚家庭旅行
Wotif真实住客点评
8/10 很好
2025 年 1 月 5 日
Overall a great hotel with prime location
Nadine
Nadine,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 2 日
GENYA
GENYA,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 1 日
Clean comfortable rooms located near many places where there is food and entertainment.
Friendly helpful staff. Very happy with our visit. Will go stay again the next time we are in Cairns.
Joseph
Joseph,3 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 12 月 16 日
Noise is an issue .with the rooms having a door you go into from the main lobby only to find 2 other doors one being your room and the other next door room,this causes a major catchment for noise and boy did I cop it with at least 3 kids next door banging and doing kid stuff for until well into the dark hours.
More for families in the Mantra not for a quiet retreat to unwind.
Otherwise cheap for the location.
Hotel is needing a makeover.
Staff friendly and helpful.
Parking is a premium inside and a nightmare out on the street due to location.
Joseph
Joseph,3 晚行程
Expedia真实住客点评
6/10 好
2024 年 12 月 15 日
Vem sover på sängar med hjul?
Sängarna har hjul på sig, så fort man lägg sig eller rör sig i sängen så rullar man runt. Vi var tvungen att lägga badlakan under hjulen för att kunna sova. Kan tilläggas att vi hade 2st singel sängar som var separerade.
För övrigt så var personalen vänliga och rummet var okej, rätt litet rum.
AC/fläkten fungerade.
Wifi var okej, 5G surf gick snabbare.
Poolen på hotellet är okej