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Eterna Tulum

3.5 star property
Tulum hotel with outdoor pool and pool bar

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Escape to Eterna Tulum, where laid-back vibes meet warm Mexican hospitality. Unwind with a hot stone massage or soak up the sun at the rooftop terrace and poolside bar. With free in-room WiFi, cycling activities, and delicious Tex-Mex cuisine at Perpetua restaurant, this hotel near Tulum Mayan Ruins is perfect for those seeking adventure and relaxation.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Airport transfer
  • Free WiFi
  • Air conditioning
  • Bar
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Outdoor pool
  • Rooftop terrace
  • Pool bar
  • Swim-up bar
  • Airport shuttle
  • Beach shuttle
  • Air conditioning
  • Garden
  • Communal living room
  • Front-desk safe
  • Vending machine

Feel at home (6)

  • Kitchenette
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is CNY225
CNY303 total
includes taxes & fees
May 29 - May 30

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe

Deluxe | Hypo-allergenic bedding, minibar, individually decorated

Deluxe

8.0 out of 10
Very good
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Plus

Deluxe Plus | Hypo-allergenic bedding, minibar, individually decorated

Deluxe Plus

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite

Suite | Hypo-allergenic bedding, minibar, individually decorated

Suite

  • 67 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite Plus Pool

Suite Plus Pool | Hypo-allergenic bedding, minibar, individually decorated

Suite Plus Pool

9.4 out of 10
Exceptional
(3 reviews)
  • 67 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Pool

Deluxe Pool | Hypo-allergenic bedding, minibar, individually decorated

Deluxe Pool

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite Pool

Junior Suite Pool | Hypo-allergenic bedding, minibar, individually decorated

Junior Suite Pool

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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The price is CNY121
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includes taxes & fees
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About the neighborhood

Map
Calle Cobá Manzana 44 Lote 001 La Veleta, 001, Tulum, QROO, 77760

What's nearby

  • Hospital de Tulum - 13 min walk - 1.1 km
  • Holistika Art Walk - 16 min walk - 1.4 km
  • Dos Aguas Park - 17 min walk - 1.5 km
  • Tulum Beach - 12 min drive - 6.7 km
  • Tulum Mayan Ruins - 14 min drive - 7.0 km

Getting around

  • Tulum Intl. Airport (TQO) - 40 min drive
  • Cancun Intl. Airport (CUN) - 100 min drive
  • Airport shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Vaivén - ‬6 min walk
  • ‪El Aguajito Marisqueria - ‬6 min walk
  • ‪Italdo Pasteleria - ‬6 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬7 min walk
  • ‪Pepe The Best Taco! - ‬7 min walk

About this property

Eterna Tulum

  • Featuring a rooftop terrace, Eterna Tulum puts you within a 10-minute drive of Tulum Mayan Ruins. After splashing around at the outdoor pool, you can unwind with a drink at the pool bar. A garden and bike repair services are offered, and in-room conveniences include refrigerators and microwaves.

At a glance

DONE

Hotel size

    • 25 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 11:00 PM
    • Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (18 years old and younger) not allowed
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Beach shuttle*
DONE

Other information

    • Smoke-free property
    • Clothing optional (nudity permitted in public areas)

Property amenities

Food and drink

  • Poolside bar
  • Swim-up bar
  • Water dispenser

What to do

  • Beach shuttle (surcharge)
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • Coworking spaces

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Beach shuttle (surcharge)
  • Bicycle rentals
  • Bike repair services
  • Electric bike charging stations
  • Bike cleaning
  • Bike storage
  • Pool loungers
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 2021
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Mosquito nets
  • Communal living room
  • An outdoor pool
  • Bicycle parking
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Uses some LED lighting
  • Waste recycling policy
  • Water dispenser
  • Reception hall
  • Outdoor furniture

Accessibility

  • Front entrance ramp
  • Well-lit path to entrance
  • 4 stairs to reach property

Room amenities

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished and decorated
  • Heated floors

Freshen up

  • Private bathroom
  • Eco-friendly toiletries
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Electrical adapters/chargers

Food and drink

  • Chef
  • Champagne service
  • Refrigerator
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Uses some LED lighting
  • Recycling
  • Water-efficient toilets only
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Fees & policies

Refundable deposits

  • Deposit: MXN 2000 per accommodation, per stay
  • A damage deposit of MXN 2000 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Service fee: MXN 20 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 3000 per vehicle (one-way, maximum occupancy 5)
  • Beach shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of MXN 400 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 11:00 PM
  • Guests under 18 years old are not allowed in the swimming pool

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Clothing is optional at this property.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Long-term renters welcome.

Some water is reused through a grey water recycling system.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, mobile payments and cash.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche

Cashless transactions are available.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Property Registration Number 71774021

Also known as

Eterna Tulum Hotel

Eterna Tulum Tulum

Eterna Tulum Hotel Tulum

Frequently asked questions

Does Eterna Tulum offer free cancellation for a full refund?

Yes, Eterna Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Eterna Tulum?

Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 11:00 PM.

Are pets allowed at Eterna Tulum?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Eterna Tulum?

Sorry, there's no onsite parking at Eterna Tulum.

Is airport shuttle service offered by Eterna Tulum?

Yes, an airport shuttle is available. The charge is MXN 3000 per vehicle one-way.

What are the check-in and check-out times at Eterna Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge of MXN 400 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Eterna Tulum and nearby?

Have fun with nearby activities like hiking, skydiving, and snorkeling. Additional recreation nearby includes spelunking, ecotours, and segway rentals. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.

Does Eterna Tulum have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchenette is available in every room, and also includes a stovetop, a refrigerator, and a microwave.

What's the area around Eterna Tulum like?

Eterna Tulum is a short 15-minute walk from Holistika Art Walk and 18 minutes' walk from Dos Aguas Park.

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Reviews

Eterna Tulum Reviews

8.2

Very Good

8.2

Cleanliness

7.6

Amenities

8.4

Staff & service

8.6

Property conditions & facilities

Guest review summary

What guests liked

  • The pool was nice and had a refreshing natural light, but one was full of leaves. (3 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Location
Water
Biking

Reviews

Verified

10/10 Exceptional

Excellent hotel, everything very good, I totally recommend it
GUILLERMO, 1-night trip
Verified

8/10 Very good

Area around the hotel still under construction, and a slightly annoying shower head other than that, it’s honestly excellent the staff are absolutely fantastic and the rooms are incredible
Shandon, 4-night trip
Verified

4/10 Fair

2.5 - The hotel room looked pretty at first glance and we loved the aesthetic. It’s located very nicely to the downtown area which was nice. However, the little things stacked up and contributed to our low rating. We paid for a nicer room with a small pool on the rooftop, but didn’t even get to use it because they clearly don’t clean them, so it was a waste of money. The cushion covers on the rooftop were also ripped which made a seemingly luxurious experience become a waste of money. We would’ve rented a regular room. No small towels were provided, and even when we asked for some we just got more regular towels (maybe they don’t have them.) The water went off on Thursday and we didn’t receive a response about it until Sunday (thankfully it came back on before then). It’s hard to find someone at the front desk if it’s past 2pm if you need something. I will say housekeeping was there daily which was nice. Oh also, there is no shower curtain so the way the room is set up, everyone will see you showering lol. Overall the room looked nice from afar but the little details ruined it for us. Apart from location, I wouldn’t recommend staying here unfortunately.
Elysse, 5-night trip
Verified

8/10 Very good

Cute place in Tulum

Really cute place, great location and value for your money. Two things though - when it rained the water came in through our door. They came and cleaned it up, but hopefully that is remedied in the future. Second thing - one of the front desk staff was not detailed oriented and gave my refund for the security deposit to the wrong card. I caught it, but just look out for potential mistakes like that.
Sibylle, 1-night trip
Verified

6/10 Good

I booked this room last minute and I fell in love with the room. The streets are really bumpy to get here and there are no street lights at night. GPS wasn’t clear on navigating to the hotel. There was no receptionist at the lobby and I kept calling even when I got inside finally I kept calling to check in and recorded a video of the receptionist phone ringing while I was calling it with my other phone until finally one of the receptionist friends who is not a staff there came down to help me access the room. I scored a sweet deal and it had its private little dip pool on the first floor with 3 glass walls from ceiling to the floor one in each room from the bedroom hallway and kitchen. The lighting when the sun starts to go down looks amazing especially at night. And in the daylight, the natural light is refreshing. however there was a problem when I started changing in the bedroom and the room above on the second floor was watching me and kept going to the window and continued doing that all night when they saw, I had the patio lights on. I was really uncomfortable because I like to have the windows open, but I felt like my privacy was invaded because even when I was dressed, they kept walking to the windows to peek. I didn’t even experience the pool because it was full of leaves and the guest that kept peeking made it really uncomfortable. (I’m not sure if it was guest or if it was the staff staying on the second floor because I know the girls kept going up and down).
Brandie, 1-night trip
Verified

8/10 Very good

Loved the quietness. The room was nice (no tv) the pool was small and it wasnt as close to the beach as I thought it was. The staff was helpful and my stay was pleasant.
Linda, 4-night trip
Verified

10/10 Exceptional

Everything was all rightn
David, 1-night trip
Verified

2/10 Poor

Terrible experience. We couldn’t even enter the hotel. Nobody will open the locked door for you even it’s your first time being there. Btw, No street lights within 500 meters — bring a flashlight.
Luna, 2-night trip
Verified

10/10 Exceptional

Loved our stay!

Amazing boutique hotel tucked away in Tulum! Its a very small community, but the staff was very attentive and caring.
Katy, 1-night trip
Verified

10/10 Exceptional

Lovely hotel and very walkable to downtown Tulum and the main area of La Valeta. The receptionists are super kind and helpful with any needs or food recommendations. I really enjoyed my stay here and I highly recommend!!
Emily, 6-night trip
Verified

10/10 Exceptional

Great atmosphere. Comfy
Miguel, 4-night trip
Verified

10/10 Exceptional

Hotel was great, clean, and spacious for what we needed. The pool in our room and rooftop pool were nice. The architecture and design of the hotel were visually appealing. The roads around the hotel are rough, but walking to the main avenue was easy.
Verified

10/10 Exceptional

Leland

I had an absolutely amazing time at Eterna Tulum, exceeded my expectations. Extremely helpful staff, especially Marta. Very accomodating, I absolutely loved the suite with the private rooftop pool. I plan to stay here again during my next trip to Tulum
Leland, 3-night trip
Verified

2/10 Poor

The hotel is okay, and the surrounding areas are really dirty (a couple of lots next to the hotel are full of trash ♻️ recycle ) I don’t recommend it to anyone who wants to relax unless you like to relax in the middle of the trash field.
Maria L, 3-night trip
Verified

8/10 Very good

Nice stay in Eterna. It was a beautiful hotel but the location is a bit far from the centro and the only issue is that the street has no lamp posts so it gets really dark at night going back. We stayed at their deluxe room (ground floor) and it was really pleasant, however, the pressure from the shower is a bit weak. The room is spacious and has a small kitchenette which is a plus. Overall, our stay was good. Their staff are amazing and helpful, esp in giving reco. They also have a water station so you can refill your tumblers before heading out.
Verified

8/10 Very good

The hotel itself is amazing the layout to the views only inconveniences were that there’s no place for your belongings no place to hang anything and no mirrors or chef/restaurant onsite this should be changed from Expedia’s website because finding out in person there’s no restaurant or chef puts a damper on anyone’s trip and pockets. The water pressure was also very low and our private pool was never cleaned other than that the hotel was aesthetically pleasing just not up to par in certain areas but I would stay again knowing what I know now the peace and tranquility I absorbed while there made up for the inconveniences. I would recommend others to stay here also it felt like Morocco in Mexico.
Michaele, 5-night trip
Verified

10/10 Exceptional

My stay here was outstanding. The rooms are great and the staff is very attentive and nice. I showed up too early for me reservation and they went out the way to get me in my room at that time and not have to wait. I was also setup with other necessities like transportation and car rentals without asking. They sent me everything I needed via WhatsApp and I was off. Thank You again Eterna Tulum. I will definitely use your services in the future.
Verified

8/10 Very good

Pros: super clean, new. Very friendly staff. Martha was incredible and so accommodating. She had the best tips for how to get around and which beach clubs offered the best deals. Also there are a couple of good coffee shops and restaurants within walking distance plus the Jungle Gym if you want to get a good workout while on vacation. Cons: it's a little far from the beach. You either have to pay a pricey taxi or ride a bike. (It took me 45 minutes to get to the the zona hotelera, and I consider myself in fairly good shape.)
Luis, 4-night trip
Verified

10/10 Exceptional

Upon arrival I was greeted by Marta, who was very sweet and kind. She also helped me with my luggage up to the 3rd floor! Eterna Tulum was definitely a hidden gem~ Just beautiful! I stayed in the suite with roof top lounge pool! It was perfect and then some! The breakfast was around the corner which was delicious; cute small spot! The entire staff~( I didn’t get their :( names) was amazing during my 6 day solo adventure stay and very helpful with suggestions and recommendations! They also had bikes to rent; which I highly recommend… as it makes getting around a bit easier if you’re not renting a car or wanting to save $$$ on taxi rides for longer distances. Because of the location, it gets pretty dark~ Very little street lights… so make sure you have a flashlight or a bike light with you, I just used my phone’s flashlight. If you’re looking for a place to stay that not too far from the main street of Tulum..but close enough to walk or bike to~ this is the one! Thank you again, Marta and staff at Eterna Tulum for the amazing and wonderful hospitality! I will definitely come back to stay!
Sheryl Anne, 7-night trip
Verified

4/10 Fair

I hate leaving bad reviews but i feel like it’s necessary. We arrived and the lady at the front desk told me my room wasnt paid for and that i owed an additional $300 which was untrue. She ended up not charging that, i paid the deposit for incidentals. The room itself was awful. I do think the other rooms might be better but dont book the 2 bed. The sheets had stains, alot of areas were dirty. Everytime you turn the shower on the bathroom floor floods, this was our last straw. The upstairs pool area does not have sun loungers as described either. Our towels also had stains as well or looked used. The man at the front desk was nice but did refuse our refund. We left early after 1 night and had a much better experience. I wouldnt recommend this place AT ALL. Also the area is a TRASH DUMP. The view from our room was bags and bags of trash.
katelyn, 3-night trip
Verified

8/10 Very good

All was good. Water pressure too low, sink and toilet gets clogged easily. Rest all great!
Warsit, 5-night trip
Verified

4/10 Fair

Es muy bonito y muy tranquilo, pero dieron toallas sucias y mejor las usé para el piso del baño donde se salía mucho el agua de la regadera. Igual con las sábanas de la cama, no las cambiaban y tenían manchas como d comida. La página dice qué tiene muchas cosas pero no es así.
Brittany, 6-night trip
Verified

2/10 Poor

Son simplemente los mejores si deseas arruinar tus vacaciones, 5 estrellas
Emilio, 2-night trip
Verified

10/10 Exceptional

Merveilleux
Jean-pierre, 6-night trip
Verified

8/10 Very good

gracias
VERONICA ELIZABETH, 2-night trip