Hotel was great including room treasure hunt & surprise gifts & playroom.
Food in Bricks & park not! Mainly unhealthy options for children apart from fruit. Cereals all least healthy options. No wholemeal bread. No dairy free options at ice cream station.
Fizzy drink stations very obvious in hotel & park water refill not. We had booked 2 nights dinner but cancelled the 2nd.
Other than food hotel was a fun experience and our 2 grandsons 5yrs & 3.5yrs really enjoyed it.The staff were very helpful when there was a surprise missing from the safe. Swimming pool also good. It would help if there was somewhere a 2nd parent / carer could sit and watch as i had to leave session earlier to fetch forgotten goggles but would have to have got changed again to go back in. Staff members helped by taking them in.
Wallace
Wallace,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 16 日
Overall not bad
We enjoyed our stay very much. But I would have to say the staff let us down with having little to no information when I asked something but they where very friendly but this cost us more money because we didn’t know about the drinks had to be paid for the next day we weren’t given the correct info when we arrived about the hunt in lodge for the Lego set for the kids and what happens in general, overall I don’t think I would make the trip again because it seemed at times to be more of a con than and money grab than a enjoyable stay.
Michael
Michael,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 12 日
Good but could be better
Overall brilliant - perfect for kids and very approachable staff.
The check in was very quick and technology based( it was self service which was neither good nor bad).
We got to the lodge and settled in with no problem, opting for showers however we realised the shower design means that any water splashing off you from the waterfall shower meant it soaked the floor outside the shower, luckily we had a bath mat but that was soaked after 3 showers.
We made our way to the restaurant and the vibe we got straight away was Butlins vibe with kids entertainment put on etc. Food was very overpriced, a burger was £21 for adults and a kids 2 course meal was £23( we heard another family ask how much the single course kids meal was and they were shocked when staff said its £17). I dont consider that a family friendly price after paying upwards of £200 for the night stay. The food was beafeater quality rather than over £100 for 3 drinks 3 meals quality.
The lodges are situated around some play parks which in principal are great as it means kids can play while parents can relax on the front porch. What actually happens is kids play until late hours( we went to sleep at 9:30 and they were still outside) and be generally loud. That however is something i would argue is our fault for going to a kids resort rather than kids being noisy.
Generally positive but does need to reflect on their pricing and designs of bathrooms.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 8 日
Katie
Katie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Donal
Donal,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 24 日
Matthew
Matthew,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 19 日
Excellent experience. Beautiful rooms
Beautiful hotel, lots of Lego details, very well looked after, room service super quick. Activities for the children in the room and generous gift. I loved it. I live in London and I don’t need to stay there but I will again just because I loved it. And they have a splash pool as well!
Isabel
Isabel,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Book from the legoland website
Don’t book this hotel on Hotels or Expedia. You will not get free tickets to the theme parks. It’s disappointing
You only get them if you book directly from the website
Nouf
Nouf,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 17 日
Zahier
Zahier,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 10 日
The stay itself was amazing, we didn’t know that we where not booked at the main hotel rather than the new side which wouldn’t be ideal to get to if you don’t drive as they don’t tell you how far it is, the cleaners came in the morning but didn’t empty the bins, we just got new towels and the bed was made, but the rubbish was not taken out or the empty boxes in the room which was a bit of a let down.
Laurah
Laurah,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 7 日
Christine
Christine,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 7 日
Tomi
Tomi,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 25 日
There are loads of things to love about this hotel but the rooms aren’t one of them. They are pretty old and tired. The lift situation is chaotic as there aren’t enough of them and lots of people checking in with kids and luggage. The resort overall is pretty cool. The pool was fun (a bit small),
Rebecca
Rebecca,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 25 日
Jonathan
Jonathan,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 18 日
Mark
Mark,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 29 日
Good experience but will nail you with surcharges
1) standard check in time is 4pm. "Early" check in is a beautiful £40 surcharge so factor this in for anyone booking with kids/luggage
2) charged my wife for a day pass ticket £96 for our son who turned 5 the morning of arrival despite having bought an adult + 1 preschooler ticket package
Karl
Karl,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Loved by the little ones!!
Incredible for the little ones, amenities within the room were fantastic. They absolutely loved the treasure hunt.
The room was decorated amazingly and was extremely clean.
Just a good score with regard to the adults though, I would have liked to have some biscuits as part of the coffee-tea area as there was nothing with our brew after sitting down a long day. Milk is only just enough for one coffee or tea. Coffee machine made luke warm coffees. Headboard is rock hard would be more comfortable with a softer one.
Nadia
Nadia,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Dashun
Dashun,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 4 月 11 日
SEBLA
SEBLA,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Fab hotel for kids
Our kids loved it and won’t stop asking to go back. The hotel catered for children so well it made parenting a lot easier! Would definitely recommend