济州新罗酒店

Always great to be back and chill by the adult pool - the only real feature worth it here. The front desk staff is unfortunately always quite unfriendly and not willimg to help, don't understand why the quality of service never changes there - a very bad image for a so-called 5 stars property

Alwayz a pleasure!

The hotel room is very old and not updated but not worth the money you pay. The rooms do not have USB ports and international power outlets. When I made a complaint about this during the checkout, the staff was very dismissive.

The public areas of this hotel are beautiful. Rooms are ok, and the service is subpar at best from my experience. Maybe it was because it was a busy season.

Lounge S was excellent for me and my family. Also Ocean was good even in winter.

Booked a room with two twin beds for two nights. Checking in, front desk tells me they have no such thing as two-twin-bed-room and that I have to pay for another room that went for at least another $300+ for. As if that wasn't enough inconvenience, when I tried to explain this predicament of their incorrect listing on Hotels.com as to showing two twin beds as available, they told ME to contact Hotels.com to right misleading information...How is that a customer's problem?? Going through a bunch of unpleasant and rude hotel staff right off the bat at the checkin was NOT something I signed up for and paid almost $1,000 for. Besides, they charge pretty much for every single thing that's easily included in regular amenities at other 5-star hotels (such as extra beds, etc.). Pretentious with no substance is the least I can say about this stupid hotel.

Everything was meticulously prepared and beautifully presented.

I engiyed everything. View and the staff was really kind.

Everyone is so nice, but there’s no discounts for restaurants.

Check in 부터 줄이 길어서 기다려야했고 식당들도 복잡해서인지 그다지 친절하지는 않았습니다. 위치와 산책로 바다풍경 너무 좋습니다.