Hanoi has a thousand of hotels. I truly think people should have better choices. I would not recommend people staying in this hotel.
Their English is bad . And kept ignoring my call all day .
I know this hotel would deny it but it’s true that i have never ever experienced this before.
No need to risk your travel to a bad experience. I truly believe travelers could have better choices.
真实旅客
2 晚行程
8/10
Marietta B
4 晚行程
8/10
staff is always helpful, however hotel could have more better choices for breakfast ( healthier, better coffee ) and could be going bit greener for eco reasons. but staff very helpful and friendly always.
why not arrange cooperation with GAU cafe shop across the street for coffee/pastry???
Robert Lothar
5 晚商务旅行
10/10
CHUNLIANG
3 晚家庭旅行
8/10
Excellent location, nice friendly staff, buffet too few choices,
Robert Lothar
2 晚商务旅行
8/10
All staff of the Hotel were friendly and considerate. They would provide services as long as they could. But the hygiene and condition of the Hotel should be improved. Their quality should not be rated 4 star hotel.
Chun Chuen
5 晚家庭旅行
10/10
Chun Chuen
5 晚行程
6/10
The staff was wonderful and the location is central, but the whole place could use updating. The phone in our room didn’t work, the hair dryer was such a low power we couldn’t use it, and the “window room” we were given actually had a fake window box with a palm in it (fine but not a window to the outside). Also, there was only enough hot water for one shower a night. Overall fine stay, nothing special.
真实旅客
2 晚行程
2/10
PICTURES PUBLISHED BY HOTEL DO NOT REPRESENT THE REAL QUALITY/CONDITION
1 - entrance had plastic bags of staff's personal items all over the counters. There was a big bin bag on a cardboard box with an extension lead and a pair of shoes shoved at the cashiers desk. Yes there is the big beaded chandelier thing but the rest is a total mess.
2 - the massage area has semi frosted glass windows and is right by the elevator. If you were having a massage, you have no privacy at all
3 - the recept photographed my passport on his personal phone
4 - the whole building needs renovating. There are scuffs in the walls, peeling paper etc. Nothing like the pictures.
5 - rooms are left unlocked and open while there is no guest in them
6 - my room had rubbish in it from a previous guest
7 - bathroom had no toiletries as shown in pictures
8 - the hotel slippers were reusable plastic slides/flip flops. Same shoes for all the guests in that room
9 - the fridge didn't work
10 - sheets were ripped
11 - the "mini bar" was a dirty drawer
12 - the bathroom had a glass wall that you could make more discreet with a sheer nylon curtain but you really had no privacy
13 - the shower had a large glass external window looking onto a small balcony. Outsiders could access
14 - stepping out of the lift on the ground floor you could see directly into the massage area through barely frosted glass.
15 - phone filthy
Emma
2 晚行程
10/10
真实旅客
4 晚行程
8/10
真实旅客
1 晚家庭旅行
10/10
Beautiful hotel with exceptionally kind, helpful staff. Highly recommended!