Hanoi has a thousand of hotels. I truly think people should have better choices. I would not recommend people staying in this hotel.
Their English is bad . And kept ignoring my call all day .
I know this hotel would deny it but it’s true that i have never ever experienced this before.
No need to risk your travel to a bad experience. I truly believe travelers could have better choices.
真实旅客
2 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 8 月 6 日
Marietta B
Marietta B,4 晚行程
Hotels.com真实住客点评
8/10 很好
2023 年 12 月 3 日
Good Value HN old Quarter
staff is always helpful, however hotel could have more better choices for breakfast ( healthier, better coffee ) and could be going bit greener for eco reasons. but staff very helpful and friendly always.
why not arrange cooperation with GAU cafe shop across the street for coffee/pastry???
Robert Lothar
Robert Lothar,5 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2023 年 11 月 10 日
CHUNLIANG
CHUNLIANG,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2023 年 10 月 9 日
Good Value for Money with Great Location
Excellent location, nice friendly staff, buffet too few choices,
Robert Lothar
Robert Lothar,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2023 年 4 月 11 日
All staff of the Hotel were friendly and considerate. They would provide services as long as they could. But the hygiene and condition of the Hotel should be improved. Their quality should not be rated 4 star hotel.
Chun Chuen
Chun Chuen,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2023 年 4 月 10 日
Chun Chuen
Chun Chuen,5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 26 日
Stay in Hanoi
The staff was wonderful and the location is central, but the whole place could use updating. The phone in our room didn’t work, the hair dryer was such a low power we couldn’t use it, and the “window room” we were given actually had a fake window box with a palm in it (fine but not a window to the outside). Also, there was only enough hot water for one shower a night. Overall fine stay, nothing special.
真实旅客
2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 23 日
DO NOT BOOK. PICTURES DO NOT REPRESENT ACCURATELY
PICTURES PUBLISHED BY HOTEL DO NOT REPRESENT THE REAL QUALITY/CONDITION
1 - entrance had plastic bags of staff's personal items all over the counters. There was a big bin bag on a cardboard box with an extension lead and a pair of shoes shoved at the cashiers desk. Yes there is the big beaded chandelier thing but the rest is a total mess.
2 - the massage area has semi frosted glass windows and is right by the elevator. If you were having a massage, you have no privacy at all
3 - the recept photographed my passport on his personal phone
4 - the whole building needs renovating. There are scuffs in the walls, peeling paper etc. Nothing like the pictures.
5 - rooms are left unlocked and open while there is no guest in them
6 - my room had rubbish in it from a previous guest
7 - bathroom had no toiletries as shown in pictures
8 - the hotel slippers were reusable plastic slides/flip flops. Same shoes for all the guests in that room
9 - the fridge didn't work
10 - sheets were ripped
11 - the "mini bar" was a dirty drawer
12 - the bathroom had a glass wall that you could make more discreet with a sheer nylon curtain but you really had no privacy
13 - the shower had a large glass external window looking onto a small balcony. Outsiders could access
14 - stepping out of the lift on the ground floor you could see directly into the massage area through barely frosted glass.
15 - phone filthy
Emma
Emma,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 17 日
真实旅客
4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 11 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 19 日
Beautiful hotel with exceptionally kind, helpful staff. Highly recommended!
Not a 4 star hotel !
We Stayed in a King room which was not at all maintained. Including:
-No TV for the length of the stay.
-Broken and mouldy bathroom fixtures.
-Refilled toiletries / bottles (Yuck!).
-Dismal breakfast offerings, nothing like what is advertised.
-Cordial instead of OJ or any Juice.
-Basic filter coffee and UHT milk ( no fresh )
I could go on but…
You have been warned!
Glenn
Glenn,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 6 日
Superb location, staff, slightly old building
Nice hotel in the heart of the old town. Like most buildings in Hanoi's old quarter it's not too flashy, but my room was large, comfortable, and quiet. Breakfast was also decent the few times I went. Staff was always top notch and helpful. Location is also excellent, with tons of options for food and drink within a 10 min walk. I loved Hanoi and this hotel was a positive part of the experience.
Jose Ramon
Jose Ramon,7 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 4 日
Hôtel très sale et cher
Les photos sur le site sont trompeuses. L hotel est sale tres vétuste. Très déçue, une vraie arnaque...
Seul l emplacement est idéal.
Marilyn
Marilyn,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 3 日
Over priced. Ok overall, but not great. Not really 4*
David
David,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 26 日
Ottimo
Consigliato, camere piccole ma accoglienti personale molto gentile, ottimo
Robert
Robert,3 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 10 日
DO NOT STAY HERE - health hazard
The property was mouldy - they gave us 2rooms on the 9th floor which were covered in mould. When we went back down to complain the guy at reception didn’t care at all. After 10mins of waiting for him to do something about it - (he wasn’t actually doing anything!) I told him we wanted new rooms - he took me to the 5th floor to show us 1 room he said was available - it was still not cleaned - this was at 10:30pm! We had booked 2 nights - we left after the first night & stayed at a very nice hotel.
I asked to speak with the manager first thing the next morning but was told he was not coming in as it was a Sunday!! The guy who checked us in the night before told me the manager would be in at 8am & he would speak to me…
This hotel is NOT AS DESCRIBED - no safe in room, no pillow menu, no pillow top bed, no blackout curtains & the windows certainly weren’t soundproofed! You could hear every noise from the street as if the windows were wide open.
The breakfast was diabolical - everything was stone cold as they cooked up a pile of fried eggs & left them on a plate, same with spring rolls - the cutlery was filthy.
This hotel is 2 star at best by western standards.
SAVE YOUR MONEY & book elsewhere.
Deborah
Deborah,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 1 月 30 日
Poor stay @ Victor Gallery Hotel
I was not impressed by this hotel. The late evening karaoke sound from outdoor in the street was echoing through my room most of the night. I asked for a different room, but they were booked up. When I went to take a shower the hose disconnected from the Fossett. Water was all over the floor. The bellhop finally came and fixed it, late evening. Shower stall design was very poor allowing additional water to get all over the floor in the bathroom. I went to neighboring Victor rooftop bar and restaurant property down the street for a meal. Very overpriced and incredibly poor service for how much I was charged. I would not go back to the Victor gallery hotel chain again. I felt the description on Hotels.com about the hotel was misleading.