First the good, the hotel is in a really good location near Trindade tram station, it is clean, light, easy to find & we checked in early which was great!
Now the bad, the breakfast is just a voucher to use in a cafe nextdoor which is chaotic with not enough staff, there are far better places nearby for a breakfast so don't bother with it!
I returned to my room one evening to discover that glass the door leading to the balcony was damaged & was hanging at an angle off its hinges, I reported the damage to reception & the door was quickly fixed, on checkout I was told I had to pay them for the damage as the maid hadn't done the damage so it must've been me but it wasn't me that caused it, I wasn't even in the room when the door was damaged, I didn't touch the door, they basically accused me of lying, I refused to pay it & left very angry & insulted!