We had a great time and will return ( this was our 3rd visit). The food is good, our only complaint was service at the Mexican restaurant service was slow (over 2 hours ), it was not busy less than half full. We spent a lot of time at the block 7 club pool with wonderful service from Alex, Angel and Cesar
Karen
8 晚结伴旅行
10/10
Wonderful
Eric
4 晚浪漫旅行
10/10
The food was really really good
Karisha
3 晚行程
10/10
Perfect!!!!
Erica
6 晚浪漫旅行
10/10
The resort was beyond our expectation. The staff was incredibly friendly and accomdated all of our requests very very quickly.
Stanley
7 晚行程
10/10
Amy
4 晚行程
2/10
Disgusting service never again
Daniel
3 晚行程
6/10
Had to get up eat too early to get beach chairs
Tanya
5 晚浪漫旅行
2/10
Worst customer service! Don't stay here or use expedia to book anything!!!!
Vincent
4 晚行程
10/10
Perfect
Hope Ana
4 晚家庭旅行
10/10
Excellent
joshua
3 晚行程
10/10
The amount of dining options is incredible. We enjoyed majority of the restaurants during our 4 night trip.
Zhu Wei
4 晚结伴旅行
10/10
We will definitely be back!! Amazing trip and beautiful property.
AMY
6 晚浪漫旅行
10/10
Excellent Beach area. White Sand with calm blue water.
Nathan
3 晚浪漫旅行
10/10
Beautiful resort with amazing service. Lots of areas to enjoy the sun, pool and beach.
Donna
4 晚行程
8/10
Been here to EPM about 10 times over the past 10-15 years and like it more than other Excellence Resorts including DR and Riveria Maya. We always got a room around the spa because it was always quiet there and away from the loud, party area which was the pool by the beach. We could hear a pin drop it was so quiet. Not so much anymore. Although it isn't really noisy, visitors, particularly those staying in the first floor rooms where they can just jump in the pool. bring their blue tooth speakers and play music as they sit poolside and drink. They are NOT supposed to have music there because it's the "quiet" section but the hotel has not had a handle on this. If you call security, they'll probably come and say something to them but don't make much effort to stay on top of it. We used to go there and be able to just relax and read books in peace and quiet but now, not so much. This was one thing we REALLY enjoyed about EPM. We also had a group of visitors gather poolside by our room and they were sitting there drinking and being very loud. We were laying out on our balcony relaxing when this happened and it just wasn't enjoyable. I think we may try and reconsider other resorts in the future. This "was" always our favorite.
Paolo
4 晚浪漫旅行
10/10
Jeremy
4 晚行程
10/10
Excellence Playa Mujeres exceeded all of our expectations.
Michael
5 晚浪漫旅行
8/10
Staff was not as friendly as other resorts. Food options was great.
Reshma
2 晚浪漫旅行
8/10
Food was above average but staff did not assist with finding seats on the beach.
Osama
4 晚行程
10/10
Please improve the music, it was not chosen for the clientele. It detracted from the otherwise wonderful experience
Kerry
2 晚行程
10/10
The Excellence is a beautiful property on a lovely walkable beach.
There are a wide variety of restaurants to choose from but we always find the best restaurants are the Mexican restaurants or menu items that are based on traditional cuisine.
The staff are friendly and attentive and the grounds are spotless.
We upgraded to Excellence Club but honestly not sure what we got for the cost. Not worth extra cost as reservations are not accepted for restaurants, there isn’t an upgrade in wine offered. We didn’t receive daily fruits and petit fours; in 5 nights we had fruit once and petit fours twice. It didn’t matter to us but it was part of the offering. Beach service is the same everywhere and although there are a few quieter pools for Excellence Club guests which are heated we prefer the beach anyway. Although for swimming lengths at the end of the day these pools were great.
There is a restaurant accessible only to Excellence club members but honestly the food is very good by resort standards in every restaurant.
Would highly recommend this adults only resort if you are looking for a quieter experience without the party vibe!