Below expectation. Service staff not well trained. Shower horrible, low pressure, dprinkler too high up, no habdpiece for showering
Ernst
2 晚行程
10/10
The hotel has beautiful views of the lake and is very well located as a base to explore the towns around the lake. Very clean and modern rooms. My only complaint was that they are inflexible on check-in time (they allow early check-in and late check-out only if we pay a fee and don’t provide room upgrades even though both are supposed to be advantages of platinum status on the booking platform). Also there is no laundry service contrary to the description, which was a let down for a hotel of that caliber. Overall, I would stay here again though.
真实旅客
3 晚行程
10/10
Jennifer
3 晚行程
10/10
真实旅客
3 晚家庭旅行
10/10
JOSUE
2 晚家庭旅行
8/10
Adriana
4 晚家庭旅行
8/10
Amazing views of Lake Atlitan. The hotel wad nice inside but the room could get a little warm even with the portable air conditioning. The room was clean and comfortable enough. Hotel serving staff had good points and bad points. Some wait staff around the pool would forget to bring orders. The front desk is not at all accommodating. Food in the hotel restaurant was decent most nights but was very expensive for the buffets. The last night, the hotel threw a lovely event with kids entertainment and free drinks.
Brooke
3 晚家庭旅行
10/10
Joleen
2 晚行程
10/10
Lovely hotel, modern rooms, and good location. For the price, it’s a decent and comfort hotel and nicer than other places we have stayed in Panajachel in same price range. Lovely artwork inside. Amazing views of volcanos (see pic below from bed and from the balcony on 5th floor). Great bed and pillows. Lots of water. Friendly staff.
Julie
2 晚家庭旅行
8/10
LAS HABITACIONES COMODAS, EL DESAYUNO MUY BUENO (AUNQUE DEBERIA DE ESTAR INCLUIDO POR EL COSTO QUE TIENE LA HABITACION POR NOCHE)
SURIEL
1 晚家庭旅行
10/10
Taylor
1 晚家庭旅行
8/10
cristiano
2 晚行程
8/10
Steven M
1 晚行程
10/10
Maritza
1 晚家庭旅行
10/10
Beautiful clean and very comfortable stay. Will return !
Sindy
2 晚家庭旅行
6/10
Buen hotel en general. Debieran ser mas considerados y si tienen habitaciones disponibles entregarlas y no hacer a los huespedes esperar para entregarlas a las 3 en punto solo faltando 15 mnts
Jorelli
1 晚浪漫旅行
10/10
Very good service
Axel
1 晚家庭旅行
10/10
Ok
JUAN
2 晚家庭旅行
10/10
Excelente y bello lugar para nuestra corta estadía. Regresaría sin pensarlo.
CARMEN
1 晚浪漫旅行
10/10
Customer service excellence
Deysi
1 晚浪漫旅行
10/10
Thanks
Ronald
1 晚行程
10/10
Friendly staff, great food, amazing views
Ryan
1 晚行程
8/10
Hotel is close to the avenue where you can shop for souvenirs, eat at several restaurants and purchase medicine etc at several pharmacies. Close to specialty coffee shops
Ronald
10/10
It was clean, the food was good and very accessible to everything.