Not clean smelled like urine , stains on flooring , ride employees and harassment
Brittney
2 晚行程
6/10
Buena
Marcus
3 晚行程
8/10
Hôtel à taille humaine loin des gros complexes, personnel agréable, buffet très bon et varié , jolies chambres vue mer, belle plage
Michel
1 晚家庭旅行
10/10
Muy cómodo para descansar lo recomiendo
JESUS
3 晚行程
6/10
Our room was nicely cleaned every day. The restaurant, grounds and pool were nicely maintained, except for the beach. The sandy area by the pool was raked but in "seaweed season" expect a large zone of seaweed to get through in order to get to the ocean. There wasn't the ever present loud music to deal with making the pool visits peaceful. There weren't a lot of other guests at this time so we always had chairs for the pool or beach. Waitstaff present at pool. If the power goes out you will not have a/c or water until it is restored. The room a/c was weak and then it died. We ended up moving late one night to another room that also had weak a/c. Screens on the doors and ceiling fans would be a nice add on. Meals seemed expensive at the resort but they were in town as well. We opted for the room/breakfast deal. Meals are a typical buffet. But there are other restaurants on site. Check for hours. Staff was very friendly and helpful. Tour companies onsite. Get a rental car. It's worth it if you like to get out and see things on your own. Taxis and buses are available at the security gate or on call. The ruins are great in Tulum and Chichen Itza is only a 2 hour drive away if you are into that sort of thing. From the highway in it is not paved. Expect a few bumps. You can visit several places with this resort as a base camp. This might be a nice family place. I would actually stay here again if we were to return to Tulum.
Glen
7 晚行程
10/10
Excelente servicio muchas felicidades a Josue que es el encargado del restaurante! muy amable y todos en general muy buenos anfitriones
Ricardo
1 晚家庭旅行
8/10
Great beach front hotel. Staff were friendly and tasty breakfast options which rotated most days. We were disappointed that some of the kayaking, tennis lessons and the gym wasn’t available as described. In part due to a hurricane. The hotel could have done with a better welcome tour or welcome / information pack as we had to ask the front desk a lot of questions. But the lady on reception was great and very helpful. (Five stars for her)
Justin
5 晚结伴旅行
8/10
Vi hade en bra vistelse men tyvärr var det mycket blåsigt och mycket tång. Gick inte att bada i havet. Personalen var trevlig. Maten och drycken var bra. Rummet var slitet men funktionellt.
真实旅客
2 晚行程
8/10
El colchón no me gustó mucho fuera de lo demás todo muy bien
Luis Enrique
2 晚行程
10/10
Todo muy bien
Lucia Margarita Vilet
1 晚行程
6/10
The resort itself was above average for the price. It was nice that it was quiet and on the beach. The seaweed was a constant issue, and although the staff attempted to keep it to a minimum, it did continue to be a problem. I didn't read anywhere in the reviews prior to book that they didn't want you to flush toilet paper, which honestly doesn't sit well with me. There were two restaurants and the buffet on the premises. We only went to the italian restaurant and the buffet. The italian restaurant was good. The buffet breakfast had a number of options including omelets made to order and was included with your stay. We did try the buffet for dinner on two nights which was an extra cost of $64 canadian per person, which seemed a bit expensive to me as the food was nothing to be overwhelmed with. I am thankful we had rented a car. The parking was free. The resort was about 15 minutes by car into downtown Tulum. It would have been expensive to pay for cabs each time we wanted to go into town.
Denise
7 晚浪漫旅行
10/10
Me gusto la estancia y el trato
Todos muy amables
Lorena Andrade
2 晚家庭旅行
8/10
Virkelig godt hotel, med en kanon udsigt til vandet . God morgenmad …. men kan ikke anbefale frokost eller aftensmaden … for dyrt til kvaliteten. Vi kom i bil , men der holder taxier uden for porten og det ta’ 10 min til byen i bil .
Jane Lundsgaard
5 晚行程
4/10
Beach was beautiful. Dresser in room was broken. Could not put toilet paper in toilet, had to put it in a trash can- entire resort is like this. Food was fair at buffet,had food poisoning last night of stay and only ate at resort. Drinks were fair at bar. More mixer than alcohol. Staff was very friendly and helpful. I would give it a 6 out of 10. If u r looking for beautiful beach, this is it. If u r looking for hotel with nice amenities, not the place for you.
Melissa
5 晚结伴旅行
10/10
Nicolas
3 晚行程
10/10
Petit hôtel sympa avec un accueil très chaleureux !
Le personnel est très professionnel ,
Tout le monde fait son maximum pour satisfaire le client !
Patrice
15 晚家庭旅行
8/10
Schöne anlage, trotz der schlechten zufahrtsstrasse und sehr schwer zu finden.
michael
3 晚行程
10/10
Toll für Familien mit kleinen Kindern
Anke
3 晚行程
10/10
Nicolet
4 晚行程
10/10
Darryl
4 晚行程
6/10
GUILLERMO
6 晚行程
10/10
Wir waren zu zweit knapp eine Woche im VR Club Tulum Riviera. Die Hotelanlage ist schön und ruhig außerhalb von Tulum direkt am Strand gelegen. Zimmer, Sauberkeit, Essen und vor allem der Service… alles war prima.
Einziger kleiner Verbesserungsvorschlag:
Als wir ankamen mussten wir kurz den Eingang bzw. das Einfahrtstor suchen. Vielleicht könnte man zumindest ein kleines Schild anbringen.
Jörg
5 晚浪漫旅行
8/10
Passamos excelentes dias no BVR CLUB Tulum. Atendimento excepcional, amigável e eficiente. Espero conhecer outras unidades do VR CLUB no mundo. Obrigado!
LUIS GUILHERME
8 晚结伴旅行
6/10
A pesar del excelente servicio de los colaboradores de recepción. La habitación no estaba disponible a la hora de check in, esperamos en la playa dentro de las instalaciones y no había toallas para nadar. Nunca nos avisaron cuando estuvo la habitación y cuando mi pequeño fue a preguntar le dieron la llave sin un adulto, le dieron todo el equipaje en resguardo y no lo ayudaron. El servicio de la cena insificiente para el número de personas que estábamos hospedados muy marcado el servicio esmerado de huéspedes extranjeros y muy desenfadados del resto que estábamos ahí. A pesar de que estuvimos desde 1 hr antes la atención fue enfocada solo a un grupo de personas, uno de los barman súper despectivo y grosero sin responder nada ni atender el servicio y lastimosamente hechando a perder el servicio del resto de sus compañeros. Al final nos atendió un mesero súper atento y un colaborador de barra que se esmeraron en brindar su mejor servicio y salvaron la experiencia.
Susana
1 晚家庭旅行
10/10
We loved our time at VR Club! The resort is quiet and small and has a very family atmosphere. The staff is attentive to all needs and strives for excellence in every area. Food was delicious, room cleaning was excellent, all services were fantastic! Will definitely return!