DO NOT BOOK WITH GRAND ZOWAR WHATSOEVER! The building and staff is terrible! The people/agency that book with this hotel are ill mannered people. There were multiple fights, the lobby and floors were full of people shouting and fighting. I checked in at 4pm and checked out at 11pm and it only took that long because it took time to find a new hotel. The hotel is refusing to refund me.
Both rooms were in an unsanitary condition. We found used tissues discarded on the floor, which had evidently been used by previous occupants to blow their noses. This strongly indicated that the rooms had not been cleaned prior to our arrival. The beds were unmade, and the bathrooms lacked toiletries and showed no signs of having been cleaned.
Air Quality: The rooms smelled strongly of cigarettes and smoke, which caused severe discomfort for both myself and my children. The air quality was so poor that my children experienced difficulty breathing.
Safety Concerns: On the day of our check-in (March [date]), the fire alarm on our floor was repeatedly triggered, creating a disruptive and alarming environment. Additionally, the elevators were non-operational, which added to the challenges we faced.
