Aparthotel

EPIC Duke Street Townhouse

3.0 star property
Georgian aparthotel within easy reach of Royal Albert Dock

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Photo gallery for EPIC Duke Street Townhouse

1 bedroom, blackout drapes, soundproofing, iron/ironing board
Family Apartment | 1 bedroom, blackout drapes, soundproofing, iron/ironing board
Flat-screen TV
Shower, free toiletries, hair dryer, towels
1 bedroom, blackout drapes, soundproofing, iron/ironing board
Rejuvenated in 2021, Duke St Townhouse offers a fresh stay near Royal Albert Dock. Enjoy the convenience of express check-out and connect to WiFi from the comfort of your room.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • Kitchen
  • Refrigerator
  • Non-smoking
  • Free WiFi
The current price is CNY529
CNY635 total
includes taxes & fees
Nov 23 - Nov 24

Room options

Available filters for rooms
Showing 7 of 7 rooms

Apartment 101 - One-bedroom

Highlights

Soundproofed
Kitchen
Refrigerator
Dining table
Flat-screen TV
Renovated in 2021
Blackout drapes/curtains
Separate bedroom
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Apartment 102 - One-bedroom duplex

Highlights

Soundproofed
Kitchen
Refrigerator
Dining table
Flat-screen TV
Renovated in 2021
Blackout drapes/curtains
Separate bedroom
  • 50 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Apartment 105 - Studio

Highlights

Soundproofed
Kitchen
Refrigerator
Dining table
Flat-screen TV
Renovated in 2021
Blackout drapes/curtains
Separate bedroom
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

Apartment 106 - Two-bedrooms

Highlights

Soundproofed
Kitchen
Refrigerator
Dining table
Flat-screen TV
Renovated in 2021
Blackout drapes/curtains
2 bedrooms
  • 65 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Apartment 107 - Two-bedrooms

Highlights

Soundproofed
Kitchen
Refrigerator
Dining table
Flat-screen TV
Renovated in 2021
Blackout drapes/curtains
2 bedrooms
  • 65 sq m
  • 2 bedrooms
  • Sleeps 7
  • 2 King Beds, 1 Twin Bed and 1 Double Sofa Bed

Apartment 203 - Two-bedroom duplex

Highlights

Soundproofed
Kitchen
Refrigerator
Dining table
Flat-screen TV
Renovated in 2021
Blackout drapes/curtains
2 bedrooms
  • 65 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Double Sofa Bed

Apartment 301 - Two-bedrooms

Highlights

Soundproofed
Kitchen
Refrigerator
Dining table
Flat-screen TV
Renovated in 2021
Blackout drapes/curtains
2 bedrooms
  • 65 sq m
  • 2 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed

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At a glance

DONE

Property size

    • 20 apartments
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • There is no front desk at this property
    • Guests must contact the property in advance for check-in instructions and lockbox information; access will be through a private entrance
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
    • Prior to arrival, you must complete online registration via a secure link
DONE

Required at check-in

    • Debit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
PETS

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Offsite parking within 1260 ft (GBP 25 per day); reservations required; discounts available
VPN_KEY

Other information

    • Smoke-free property

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Reviews

EPIC Duke Street Townhouse Reviews

7.6

Good

8.0

Cleanliness

8.0

Amenities

8.0

Eco-friendliness

8.2

Property conditions & facilities

Reviews

8/10 Very good

Apartment was good, beds really comfortable, good size rooms, location was perfect for us!
Diane, 3-night trip

2/10 Poor

Not great.

I pre-checked via the website they sent and paid an extra fee to check in an hour early. But the door code never worked until 3 p.m., which meant I sat outside for an hour. No one answered the number listed. Be warned: This is an unstaffed “apartment”, not even close to a hotel, which may be deceiving. The apartment itself is average at best. A lot of odd features.
Dean, 1-night trip

10/10 Exceptional

Great location & great value for money!
Georgia, 1-night trip

10/10 Exceptional

Beautiful apartment in a good location
Charlotte, 1-night trip

4/10 Fair

The room had no heat on a cold night and the tv remote didn’t work (i assume the batteries were dead). I also had to pay to store my luggage for 2 hours at a different hotel. I will never take another place without a reception.
Nir, 1-night trip

8/10 Very good

Lovely apartment- poor comms

Lovely apartment, ideal for us as a family of 6, 2 king size beds in one bedroom and double sofa in living room. Only downside for me personally was lack of communication on the day re: access codes. This was received by WhatsApp 45mins before check in. I was panicked as the info said you would receive pre check in and codes 24hrs earlier. So we did have to call to confirm what was happening, did try about 5 different times with no answer or response to voicemail. Of the instruction stated it would be close to check in time I would not have been as stressed about arrival. Smart tv and wi-fi were a bonus with the kids. Just remember to log out of Netflix!
Carly, 1-night trip

2/10 Poor

Arrived for our stay and immediately noticed how dirty it was. Looked like just the beds had been made, and the clean was forgotten about. The sink was really dirty, hairs all over the beds, crumbs all over the chairs, inside the cupboards, fridge, greasy smears all over the microwave, microwave tray was dirty, floor hadn't been hoovered, buts everywhere. Splatters of toothpaste on the bathroom mirrors, and on the toilet bins. Bin in the livingroom was broken and had no lid, no baking trays to use the oven. Broken handles in the bathrooms, so were unable to lock them. Bits of tissues in the bedroom drawers. I informed them straight away and they sent another cleaner, who did rectify a few of the issues, but he missed loads still. Contacted them again with a picture of the cupboards with bits in, and they didn't do anything. But took them an hour to send a baking tray. Doors weren't seen to either. I asked to be moved, and no response, I asked for a partial refund, and have been told they believe they rectified the issues, and I stayed and used the facilities so they won't give anything back as goodwill. When in fact I have the messages to prove I did let them know bits were missed after the cleaner had been. The walls had marks, food/drink stains down them. The whole place needs a good deep clean, new rugs, and some paint. The location was the only plus really. I did notice other apartments just a few metres down, so will be going there next time,as the location is good.
2-night trip

10/10 Exceptional

Trois nuits parfaites. Belle cuisinière et très bon frigo. Appartement parfait pour court séjour à deux.
Alexandre, 3-night trip

6/10 Good

The actual hotel is lovely, exactly like the pictures, smooth check in ect, the only problem is that if your on a higher floor the person underneath must seem to think that walking is an inconvenience and worth a noise complaint. Sadly in my case I had very awlward guest staying underneath which painted us out to be bad stayers, we stayed mindful of them but every minor noise made by walking on the floor seemed to be a problem, which we couldn’t control as the sound of floorboards is the sound of floorboards, especially when this is an apartment which means it’s sleeps a group not just one or two people. As I know it will end up working out it favour of the person making a complaint as always. But unfortunately if your planning on walking round at ant point in your night it’s clearly a problem
Morgan, 1-night trip

4/10 Fair

Location is great. Cleanliness left a lot to be desired. Cutlery and plates etc weren’t particularly clean. No hand soap. Needed to ask for new door codes three times over our three night stay. Not the best.
Thomas, 3-night trip

6/10 Good

Nice central location with good facilities
Sanjay, 1-night trip

8/10 Very good

Spacious

Stayed a few times in different epic hotels this time it was duke street townhouse the room was big lots of space , beds were comfy only one complaint it was far too hot even with the windows open not sure if air con was working ,myself and my husband had headaches in the morning from the heat apart from that it was a fab place too stay
Joanne, 1-night trip

10/10 Exceptional

very convenient, excellent location and property was maintained well
Arshia, 1-night trip

8/10 Very good

Lovely apartment very clean all you could need for a home from home stay the only thing I would suggest is to have more mirrors as there was 2 bedrooms and only 1 mirror in the small bedroom and 1 in the bathroom which was very hard for 5 women to get ready when 1 was in the bathroom we had 1 mirror to use.
Gemma, 1-night trip

8/10 Very good

Comfortable, clean & excellent location.

Very comfortable & clean, also surprisingly quiet considering how near to central Liverpool. 2 points that let it down slightly were:- 1) Fire doors on every door, we didn't like this as felt cut off from each other. 2) TV had no digital/freeview channels so was dependant on signing into streaming apps using our own account(s). Overall was a good stay, location is excellent.
A, 2-night trip

10/10 Exceptional

Great property for our family to explore the city. Large, clean and central location.
1-night trip

10/10 Exceptional

Lovely apartment - perfect for our group of friends for our stay in Liverpool. Really easy self check in process - Highly recommend
Anthony, 1-night trip

10/10 Exceptional

Fab night out

We had difficulty in contacting persons as when we arrived there was no key in the key box We then had an issue with the main toilet not flushing The property was outstanding and we thoroughly enjoyed our stay and would stay again
Angela, 1-night trip

10/10 Exceptional

Todo estuvo excelente volveria sin pensarlo al mismo lugar ya que esta con ubicacion perfecta y super conectada a todos los lugares escenciales
SONIA INES, 1-night trip

4/10 Fair

We were very UNHAPPY about being charged the full fifty pound damage deposit for losing the plastic door fob. Ten pounds might have been reasonable but the entire fifty was very excessive! Especially since we washed all the dishes and left everything the way we found it. MY ADVICE IS TO LEAVE THE KEY FOB IN THE LOCK BOX AND JUST USE THE CODE. The beds were three queens and a 3/4 couch when they had advertised 3 kings and a full. It was decently comfortable, however the stovetop would only cook one thing and then it overheated or something and you had to wait an hour or more to use it again. No cooking utensils, only silverware.
Amanda, 2-night trip

2/10 Poor

Shocking customer service!

Absolutely shocking. Worst customer service I ever experience in my life. Couldn't get my inside the building in the pouring rain in Liverpool. Contacted them via WhatsApp and they kept repeating the same line that "check in is a 3PM"... that's fine with me, but don't let your clients in the rain for 2 hours. No place for luggage, no reception, and just rude and unprofesionnal service. Big thank you to to Hotels.com who were incredible in trying to resolve the situation, but that "hotel" wasn't changing their position. Avoid at all cost if you plan to arrive before 3PM as they are absolutely not fit to run a hotel or any business that deal with clients, even more business clients.
3-night trip

10/10 Exceptional

Lovely place to stay everything we needed
Sheila, 1-night trip

8/10 Very good

Just what we needed

Very convenient. Good value. Clean and nice!
Lucie, 1-night trip

10/10 Exceptional

Easy check in. Good location. Plenty of room
Tom, 1-night trip

4/10 Fair

The apartment wasn’t very clean, bedding etc was fine, but the bathroom and lounge room looked dirty (rug and sofa in particular). We were glad we were only staying the one night. Communication before our stay wasn’t great, I had messaged about parking and didn’t hear anything back. I had to call on the morning of our stay to be told they send the code for apartment over at check in time, which was fine. Unfortunately to add to the disappointment I realised I had also been double charged too. It took a few days with not much communication again to get the refund sorted out. Not the best experience sadly.
Lisa, 1-night trip