Does EPIC Duke Street Townhouse offer free cancellation for a full refund?

Yes, EPIC Duke Street Townhouse does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at EPIC Duke Street Townhouse?

No, unfortunately, but there's discounted parking nearby.

What are the check-in and check-out times at EPIC Duke Street Townhouse?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.

Does EPIC Duke Street Townhouse have a kitchen or kitchenette?

Yes, there is a kitchen which also includes a toaster, cookware, and a refrigerator.

What's the area around EPIC Duke Street Townhouse like?

EPIC Duke Street Townhouse is in Ropewalks, a short 8-minute walk from Liverpool Central Station and 5 minutes' walk from Liverpool ONE.

EPIC Duke Street Townhouse, Liverpool: Hotel Reviews, Rooms & Prices

8/10 Very good

Feb 28, 2025

Apartment was good, beds really comfortable, good size rooms, location was perfect for us!

Diane, 3-night trip

2/10 Poor

Aug 16, 2025

Not great.

I pre-checked via the website they sent and paid an extra fee to check in an hour early. But the door code never worked until 3 p.m., which meant I sat outside for an hour. No one answered the number listed. Be warned: This is an unstaffed “apartment”, not even close to a hotel, which may be deceiving. The apartment itself is average at best. A lot of odd features.

Dean, 1-night trip

10/10 Exceptional

Mar 24, 2024

Great location & great value for money!

Georgia, 1-night trip

10/10 Exceptional

Jun 14, 2024

Beautiful apartment in a good location

Charlotte, 1-night trip

4/10 Fair

Nov 28, 2024

The room had no heat on a cold night and the tv remote didn’t work (i assume the batteries were dead). I also had to pay to store my luggage for 2 hours at a different hotel. I will never take another place without a reception.

Nir, 1-night trip

8/10 Very good

Aug 14, 2024

Lovely apartment- poor comms

Lovely apartment, ideal for us as a family of 6, 2 king size beds in one bedroom and double sofa in living room. Only downside for me personally was lack of communication on the day re: access codes. This was received by WhatsApp 45mins before check in. I was panicked as the info said you would receive pre check in and codes 24hrs earlier. So we did have to call to confirm what was happening, did try about 5 different times with no answer or response to voicemail. Of the instruction stated it would be close to check in time I would not have been as stressed about arrival. Smart tv and wi-fi were a bonus with the kids. Just remember to log out of Netflix!

Carly, 1-night trip

2/10 Poor

Sep 5, 2024

Arrived for our stay and immediately noticed how dirty it was. Looked like just the beds had been made, and the clean was forgotten about. The sink was really dirty, hairs all over the beds, crumbs all over the chairs, inside the cupboards, fridge, greasy smears all over the microwave, microwave tray was dirty, floor hadn't been hoovered, buts everywhere. Splatters of toothpaste on the bathroom mirrors, and on the toilet bins. Bin in the livingroom was broken and had no lid, no baking trays to use the oven. Broken handles in the bathrooms, so were unable to lock them. Bits of tissues in the bedroom drawers. I informed them straight away and they sent another cleaner, who did rectify a few of the issues, but he missed loads still. Contacted them again with a picture of the cupboards with bits in, and they didn't do anything. But took them an hour to send a baking tray. Doors weren't seen to either. I asked to be moved, and no response, I asked for a partial refund, and have been told they believe they rectified the issues, and I stayed and used the facilities so they won't give anything back as goodwill. When in fact I have the messages to prove I did let them know bits were missed after the cleaner had been. The walls had marks, food/drink stains down them. The whole place needs a good deep clean, new rugs, and some paint. The location was the only plus really. I did notice other apartments just a few metres down, so will be going there next time,as the location is good.

2-night trip

10/10 Exceptional

Sep 22, 2025

Trois nuits parfaites. Belle cuisinière et très bon frigo. Appartement parfait pour court séjour à deux.

Alexandre, 3-night trip

6/10 Good

Aug 11, 2025

The actual hotel is lovely, exactly like the pictures, smooth check in ect, the only problem is that if your on a higher floor the person underneath must seem to think that walking is an inconvenience and worth a noise complaint. Sadly in my case I had very awlward guest staying underneath which painted us out to be bad stayers, we stayed mindful of them but every minor noise made by walking on the floor seemed to be a problem, which we couldn’t control as the sound of floorboards is the sound of floorboards, especially when this is an apartment which means it’s sleeps a group not just one or two people. As I know it will end up working out it favour of the person making a complaint as always. But unfortunately if your planning on walking round at ant point in your night it’s clearly a problem

Morgan, 1-night trip

4/10 Fair

Jun 5, 2025

Location is great. Cleanliness left a lot to be desired. Cutlery and plates etc weren’t particularly clean. No hand soap. Needed to ask for new door codes three times over our three night stay. Not the best.

Thomas, 3-night trip

6/10 Good

Apr 23, 2025

Nice central location with good facilities

Sanjay, 1-night trip

8/10 Very good

Apr 17, 2025

Spacious

Stayed a few times in different epic hotels this time it was duke street townhouse the room was big lots of space , beds were comfy only one complaint it was far too hot even with the windows open not sure if air con was working ,myself and my husband had headaches in the morning from the heat apart from that it was a fab place too stay

Joanne, 1-night trip

10/10 Exceptional

Apr 14, 2025

very convenient, excellent location and property was maintained well

Arshia, 1-night trip

8/10 Very good

Apr 14, 2025

Lovely apartment very clean all you could need for a home from home stay the only thing I would suggest is to have more mirrors as there was 2 bedrooms and only 1 mirror in the small bedroom and 1 in the bathroom which was very hard for 5 women to get ready when 1 was in the bathroom we had 1 mirror to use.

Gemma, 1-night trip

8/10 Very good

Feb 24, 2025

Comfortable, clean & excellent location.

Very comfortable & clean, also surprisingly quiet considering how near to central Liverpool. 2 points that let it down slightly were:- 1) Fire doors on every door, we didn't like this as felt cut off from each other. 2) TV had no digital/freeview channels so was dependant on signing into streaming apps using our own account(s). Overall was a good stay, location is excellent.

A, 2-night trip

10/10 Exceptional

Feb 19, 2025

Great property for our family to explore the city. Large, clean and central location.

1-night trip

10/10 Exceptional

Feb 17, 2025

Lovely apartment - perfect for our group of friends for our stay in Liverpool. Really easy self check in process - Highly recommend

Anthony, 1-night trip

10/10 Exceptional

Jan 26, 2025

Fab night out

We had difficulty in contacting persons as when we arrived there was no key in the key box We then had an issue with the main toilet not flushing The property was outstanding and we thoroughly enjoyed our stay and would stay again

Angela, 1-night trip

10/10 Exceptional

Oct 24, 2024

Todo estuvo excelente volveria sin pensarlo al mismo lugar ya que esta con ubicacion perfecta y super conectada a todos los lugares escenciales

SONIA INES, 1-night trip

4/10 Fair

Oct 17, 2024

We were very UNHAPPY about being charged the full fifty pound damage deposit for losing the plastic door fob. Ten pounds might have been reasonable but the entire fifty was very excessive! Especially since we washed all the dishes and left everything the way we found it. MY ADVICE IS TO LEAVE THE KEY FOB IN THE LOCK BOX AND JUST USE THE CODE. The beds were three queens and a 3/4 couch when they had advertised 3 kings and a full. It was decently comfortable, however the stovetop would only cook one thing and then it overheated or something and you had to wait an hour or more to use it again. No cooking utensils, only silverware.

Amanda, 2-night trip

2/10 Poor

Sep 28, 2024

Shocking customer service!

Absolutely shocking. Worst customer service I ever experience in my life. Couldn't get my inside the building in the pouring rain in Liverpool. Contacted them via WhatsApp and they kept repeating the same line that "check in is a 3PM"... that's fine with me, but don't let your clients in the rain for 2 hours. No place for luggage, no reception, and just rude and unprofesionnal service. Big thank you to to Hotels.com who were incredible in trying to resolve the situation, but that "hotel" wasn't changing their position. Avoid at all cost if you plan to arrive before 3PM as they are absolutely not fit to run a hotel or any business that deal with clients, even more business clients.

3-night trip

10/10 Exceptional

Sep 17, 2024

Lovely place to stay everything we needed

Sheila, 1-night trip

8/10 Very good

Sep 13, 2024

Just what we needed

Very convenient. Good value. Clean and nice!

Lucie, 1-night trip

10/10 Exceptional

Sep 10, 2024

Easy check in. Good location. Plenty of room

Tom, 1-night trip

4/10 Fair

Sep 3, 2024

The apartment wasn’t very clean, bedding etc was fine, but the bathroom and lounge room looked dirty (rug and sofa in particular). We were glad we were only staying the one night. Communication before our stay wasn’t great, I had messaged about parking and didn’t hear anything back. I had to call on the morning of our stay to be told they send the code for apartment over at check in time, which was fine. Unfortunately to add to the disappointment I realised I had also been double charged too. It took a few days with not much communication again to get the refund sorted out. Not the best experience sadly.

Lisa, 1-night trip

EPIC Duke Street Townhouse

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