When we arrived at 3 pm, the room was not ready. Thry told us it would be ready at 4. We waited in the lobby until 4 pm when we went up to the desk. The gentleman, with a poor attitude told me the room wasn't ready and had no idea when it would be ready. I told him we only had one afternoon in San Juan and if it wasn't going to be ready soon we would leave our luggage and go sightseeing. He pretty much dismissed me and answered me rudely that there was no way of knowing. Another attendant had to interject and tell him they could swap our not ready room for one that was ready. Once in the room later at night, it had rained and there was a power outage, even when the power came back on, we could not use the elevators. Our room had a leak on the ceiling and the floor was all wet. The remote to the TV did and the plug by the bed did not work. There was only 1 bath towel for 2 people and no haidryer, I had to walk down to the lobby on separate ocassions to get both. The shower pressure was awful. Good things were the bed was comfortable and the location was good. Service, staff attitude, and amenities were awful.