Excellent service for both parents and kids! We stayed at the hotel during the Easter holiday. The kids were given a pack of Easter souvenirs and puzzle hunt materials. They even received their own room card. We were also surprised when we returned to our room from West Lake to find that the hotel had prepared Easter desserts for the kids, as well as an anniversary cake and decorations for the parents. We both enjoyed our stay at the Four Seasons. The weather was bad when we checked out, but the staff even accompanied us from the hotel to the metro station to help us avoid getting wet from the rain. Thank you for the beautiful room and services!
真实旅客
1 晚家庭旅行
10/10
The staff are very helpful without being disturbing. The hotel is very new and comfortable. The layout of the hotel room is spacious.
Ka Chun
2 晚浪漫旅行
10/10
Cheng fen
1 晚行程
10/10
Brand new 4 Seasons Hotel. V good service. Different from the old 4 Seasons but it is brand new! Lovely river view and got upgraded to corner room with 270 degree view.
Ma Kar
3 晚家庭旅行
10/10
Very helpful and attentive customer service.
Y H ANTHONY
3 晚结伴旅行
8/10
真实旅客
1 晚家庭旅行
8/10
ning
2 晚行程
10/10
Mey-Ling
3 晚行程
10/10
SEBASTIAN
3 晚行程
10/10
真实旅客
1 晚行程
10/10
Nafees
1 晚行程
10/10
It is a good and very new hotel
yi
2 晚家庭旅行
10/10
IKKYUNG
1 晚行程
10/10
Nice location and classic four seasons service. As a new hotel, some of the staff seems new to work, but I can see them trying their best to accommodate.