Great apartment in an amazing neighborhood. Lots of space and amenities. We had a wonderful stay!
Melissa
6 晚家庭旅行
2/10
Hard to review a property we never saw! We were told 2 days before arrival that our reservation would be canceled if we didn't pay, when no means of paying was provided. After resolving that issue through Expedia in Mexico (needing the help of a local to even find their contact info), we were told on the scheduled day of arrival 2 hours prior to check in that we no longer had a reservation at this property due to electrical failure. They were aware of the issue, were waiting for a part to repair it, but never let us know to give us more time to try and find alternate lodging. Communication with the property management was demeaning and in no way helpful nor productive, although ultimately they did provide another option no where near this property, or anything else for that matter, which required us to then incur the cost of a rental vehicle.
This booking was a total failure by Expedia and the unit managers. Expedia provided an incorrect email to the property manager, then provided NO emergency contact information to try and resolve the issue, just a chatbot that said it could be "a day or two" before anyone got back to us. Terrible customer "service" by Expedia, will never use again.
JOHN
7 晚行程
10/10
Beautiful place. Nice host.
Lily
4 晚浪漫旅行
10/10
Todo muy bien con el departamento, la lavadora y secadora un plus. El tema de no acceso del club de playa si le resta a la estancia, debería ser más claro pero en general todo muy bien.
Alicia
4 晚家庭旅行
10/10
There was hidden fees I wasn’t aware of and didn’t get the correct apartment.
Juan
5 晚结伴旅行
6/10
MARLON YOVANI
6 晚行程
8/10
Very clean property and good communication with host!